{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:24:21.634Z","occupation":{"soc":"11-1021.00","title":"General and Operations Managers","group":"Management","sector":"55","jobZone":4,"jobZoneInferred":false},"framework":{"version":null,"description":"Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors.","contextCovered":"Multi-location retail, hospitality, healthcare, manufacturing, and professional-services operations; assistant manager through general manager through area / regional manager.","levels":{"emerging":{"label":"Emerging","statements":["Daily operations rhythm (open / close / shift change) — execute reliably under a senior manager's review.","Staff schedules within labor budget — produce for an assigned department on a routine week.","Customer service and front-line escalations — handle within department authority.","Inventory counts and routine receiving — perform per the operations manual.","Routine compliance checks (food safety, OSHA, ADA, opening checklists) — complete accurately and on time.","Daily sales and labor reports — produce, review, and discuss in standup with the GM.","Standard work procedures — apply consistently and coach hourly staff on adherence.","Hourly-staff coaching on routine performance issues — deliver verbal feedback per company policy.","Cash-handling and deposit procedures — perform per company controls.","Department safety routines and emergency procedures — execute and drill the team on quarterly cycles."]},"developing":{"label":"Developing","statements":["A single department or operating function (front of house, kitchen, sales floor, warehouse) — manage with P&L visibility.","Hiring, scheduling, and progressive discipline — execute on a team of 10-25 hourly staff.","Department-level budget and cost-control — manage to targets across a month.","Mid-tier performance and HR issues — handle with HR partnership.","Cross-department coordination (kitchen-FOH, sales-stock, intake-treatment) — manage during a shift.","Operational metrics (labor %, food cost, ticket time, NPS) — interpret and translate into team coaching.","Customer-experience recovery on serious complaints — handle to satisfaction without manager involvement.","Vendor and inbound-receiving relationships — manage for an assigned area.","Compliance audits (health, safety, payroll) — prepare for and represent the department in.","Newer supervisors on assigned shifts — mentor on standard-work and people fundamentals."]},"proficient":{"label":"Proficient","statements":["Entire location or multi-department operation — own P&L, customer experience, and people across the operation.","Multi-week labor and inventory planning — execute against forecasted demand.","Major customer-experience and quality incidents — own and resolve with executive visibility.","Talent pipeline (assistant manager to manager to senior manager) — develop the location's bench.","Cross-location best-practices — adopt and adapt from peer locations or area office.","Vendor negotiations and significant purchasing decisions — execute within authority.","Compliance and audit findings — represent the location in resolution discussions.","Senior supervisors and assistant managers — mentor on judgment, finance, and people.","Capital projects (remodels, equipment refresh) — plan and execute with the area office.","Performance and recognition culture — set and sustain across the operation."]},"advanced":{"label":"Advanced","statements":["Multiple locations or a region — direct as area or regional manager with full operational P&L.","Manager hiring, calibration, and succession — shape across the region over multi-year horizons.","Operating-plan development — produce and execute against multi-quarter targets.","Capital allocation and remodel decisions — frame and own across the portfolio.","Cross-functional initiatives (technology rollouts, brand refreshes, M&A integration) — lead with corporate partners.","Senior crisis-response (PR-relevant customer incidents, regulatory inquiries) — lead through with composure.","External relationships (landlords, municipalities, franchisees, community) — represent the brand credibly.","Strategic-planning input from the operations perspective — contribute substantively to multi-year plans.","Culture, values, and standards across the region — set and sustain through rituals and example.","Multi-unit hiring partnerships (universities, second-chance, vocational schools) — own the region's pipeline."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}