{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:21:53.629Z","occupation":{"soc":"11-2022.00","title":"Sales Managers","group":"Management","sector":"44-45","jobZone":4,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers Sales Managers operating across retail, B2B, manufacturing, and service-sector environments, from supervised entry-level coordination through executive leadership of enterprise-wide sales organizations.","levels":{"emerging":{"label":"Emerging","statements":["Customer complaint records — document and escalate under supervisor guidance within a structured sales service environment.","CRM software entries — input and retrieve customer account data under direct supervision in a retail or B2B sales office.","Sales operational reports — review and summarize basic metrics with guidance from a senior sales manager.","Customer preference data — assist in collecting and organizing market feedback under direction in a regional sales territory.","Price schedules and discount tables — apply established rate structures to customer quotes under managerial review.","Sales team activity logs — monitor daily outputs and flag anomalies to a supervising manager in a structured sales department.","Product and service knowledge — describe equipment features and basic purchase options to potential customers during supervised client interactions.","Presentation software tools — prepare standard sales decks and reporting summaries following templates provided by senior staff.","Staff scheduling requests — coordinate calendar entries and meeting logistics using scheduling software under managerial direction.","Sales training materials — assist in delivering onboarding content to new sales associates under the oversight of an experienced sales manager."]},"developing":{"label":"Developing","statements":["Customer complaints regarding sales and service — investigate and resolve with moderate independence using established escalation protocols in a regional sales office.","CRM and database platforms — generate pipeline reports and customer segmentation queries routinely to support territory-level sales planning.","Customer preference trends — analyze purchase patterns and adjust focal sales efforts for a defined product line or geographic territory.","Equipment needs assessments — conduct consultative conversations with potential customers and recommend appropriate product configurations in a B2B sales setting.","Operational records and profitability reports — review and interpret data to project quarterly sales targets with limited supervisory input.","Sales representative performance — conduct structured evaluations and provide developmental feedback in alignment with established performance management frameworks.","Discount rate applications — determine appropriate pricing adjustments within approved authority levels to close deals in competitive market conditions.","Local sales staff activities — coordinate day-to-day tasks and priorities across a small team, ensuring alignment with departmental sales objectives.","Financial analysis software — use tools to track revenue variances and identify profitability gaps across assigned accounts or product categories.","Active listening and social perceptiveness — apply during client and team interactions to identify unstated needs and adapt communication strategies in routine sales contexts."]},"proficient":{"label":"Proficient","statements":["Regional and local sales managers and their staffs — oversee performance, guide strategic priorities, and resolve escalated operational issues across a multi-location sales organization.","Complex customer complaints — resolve autonomously by applying negotiation and judgment to protect client relationships and organizational reputation in high-stakes service scenarios.","Market and customer preference intelligence — synthesize cross-channel data to determine strategic focus of sales efforts across product lines and customer segments.","Price schedules and enterprise discount structures — design and implement rate frameworks that balance competitive positioning with margin targets across a full sales portfolio.","Staffing, training, and performance evaluation programs — plan and direct end-to-end talent development initiatives that strengthen sales capability organization-wide.","Sales of manufactured products, services, or commodities — direct and coordinate all channel activities to achieve revenue goals across a full territorial or vertical scope.","Non-routine profitability challenges — apply complex problem-solving and systems evaluation to diagnose underperforming segments and recommend corrective action.","Cross-functional coordination — align sales operations with marketing, finance, and operations teams to ensure integrated execution of go-to-market strategies.","Cloud-based data sharing and reporting platforms — leverage enterprise tools to provide real-time visibility into sales performance metrics for distributed teams.","Inductive and deductive reasoning — apply to evaluate competing market signals and develop evidence-based sales strategies in ambiguous or rapidly shifting industry environments."]},"advanced":{"label":"Advanced","statements":["Organizational sales strategy — set long-range direction and resource allocation frameworks that drive sustainable revenue growth across all business units and markets.","Senior sales leadership teams — develop and mentor regional and local sales managers, building bench strength and succession pipelines at executive scale.","Enterprise pricing philosophy — establish discount authority structures, margin governance policies, and competitive pricing models that shape company-wide profitability.","Sales culture and performance standards — define organizational norms for accountability, achievement orientation, and customer-centricity that elevate team performance across the enterprise.","Executive-level customer relationships — engage C-suite stakeholders of major accounts to resolve systemic service issues and forge long-term strategic partnerships.","Sales forecasting and capital planning — translate market intelligence and operational data into board-level revenue projections and investment recommendations.","Cross-industry go-to-market models — lead the design and deployment of diversified sales programs spanning products, services, real estate, and emerging revenue streams.","Organizational learning systems — champion adoption of advanced CRM, financial analysis, and AI-driven tools that institutionalize data-driven decision-making across sales functions.","Enterprise talent management — direct company-wide staffing, compensation design, and leadership development programs that attract and retain high-performing sales professionals.","Industry thought leadership — represent the organization in external forums, shaping sales and marketing best practices and influencing sector-wide standards in alignment with organizational mission."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}