{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:21:18.204Z","occupation":{"soc":"11-3012.00","title":"Administrative Services Managers","group":"Management","sector":"55","jobZone":3,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers administrative services management practice in office and organizational environments, spanning supply management, operational reporting, process improvement, staff training, and technology-supported administration across entry through executive career stages calibrated to Job Zone 3.","levels":{"emerging":{"label":"Emerging","statements":["Operational reports and schedules — review for basic accuracy and completeness under direct supervisor guidance in an office administrative setting.","Supply inventory records — track and update using established forms and procedures within a departmental supply room.","Department deadlines and task lists — follow and monitor daily under close supervision to support timely workflow completion.","Internal process documentation — read and apply standard operating procedures when carrying out assigned administrative tasks.","Staff correspondence and memos — draft routine written communications using approved templates in a clerical office environment.","Document management software — enter, retrieve, and file records under supervision in a shared organizational database.","Scheduling requests from staff or clients — receive and log using electronic mail software within a front-office environment.","Supply orders — assist in acquiring and distributing standard office materials following pre-approved purchasing protocols.","Verbal instructions and briefings — listen actively and confirm understanding before carrying out assigned administrative duties.","Basic spreadsheet and database tools — input and organize data under guidance to support departmental reporting needs."]},"developing":{"label":"Developing","statements":["Operational reports — prepare and review on a recurring basis with reduced oversight to verify accuracy and support scheduling efficiency in a mid-size office.","Department goals and short-term deadlines — translate manager directives into actionable task timelines for a small administrative team.","Supply acquisition and distribution cycle — manage end-to-end ordering, receipt, and storage of office supplies within approved budget limits.","Internal administrative procedures — identify inefficiencies and draft recommended process improvements for supervisor review.","Staff training sessions — coordinate and facilitate introductory procedure classes for new or reassigned administrative personnel.","Human resources software — maintain employee scheduling and leave records with routine accuracy in a departmental HR system.","Vendor communications — negotiate routine supply or service agreements using organizational guidelines and purchasing protocols.","Customer and staff service requests — triage and resolve standard issues independently, escalating complex cases as needed.","Content workflow software — configure and monitor document routing processes to ensure timely review and approval cycles.","Performance data and activity logs — monitor departmental metrics and flag variances to management for corrective action."]},"proficient":{"label":"Proficient","statements":["Operational reports and efficiency schedules — autonomously prepare, analyze, and present findings to leadership, driving data-informed administrative decisions.","Departmental goals and multi-month deadlines — set and communicate clearly to staff, aligning individual workloads with organizational priorities.","Records disposal and supply chain processes — evaluate, redesign, and implement procedural changes to improve compliance and resource efficiency.","Complex internal process analyses — conduct independently, synthesizing cross-functional data to recommend and execute policy-level improvements.","Staff training curricula — develop and deliver comprehensive procedure classes addressing both routine and non-routine administrative scenarios.","Financial analysis and accounting software — use to oversee departmental budgets, forecast expenditures, and prepare variance reports for senior leadership.","CRM and database systems — manage and query to support service delivery tracking, contract oversight, and vendor relationship management.","Non-routine administrative problems — diagnose root causes, weigh options, and implement solutions with minimal escalation in a multi-department environment.","Personnel resources — allocate and adjust staffing assignments based on workload analysis, skill assessment, and operational demands.","Public safety and security protocols — apply and enforce in administrative operations, ensuring regulatory compliance and workplace safety standards are met."]},"advanced":{"label":"Advanced","statements":["Organization-wide administrative strategy — define and implement long-range goals, policies, and operational frameworks aligned with executive leadership priorities.","Cross-departmental process improvement initiatives — lead the design, pilot, and full-scale rollout of procedural reforms that measurably elevate organizational efficiency.","Administrative services budget — oversee full lifecycle planning, approval, and accountability reporting at divisional or enterprise scale.","Workforce development programs — build and champion multi-tier training and mentorship structures that grow administrative talent pipelines across the organization.","Vendor and contract negotiations — lead high-stakes, organization-wide procurement or service agreements, establishing standards that govern all administrative purchasing.","Technology adoption roadmap — evaluate, select, and sponsor enterprise document management, HR, and CRM platforms to modernize administrative infrastructure.","Organizational performance monitoring systems — design dashboards and KPI frameworks that enable data-driven governance of all administrative functions.","Senior leadership and board stakeholders — advise and present on administrative policy, risk exposure, and resource allocation with authoritative clarity.","Change management efforts — guide multi-unit teams through significant operational transitions, sustaining morale, compliance, and service continuity throughout.","Administrative governance standards — establish and enforce organization-wide policies covering records management, public safety compliance, and personnel resource practices."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}