{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:23:43.569Z","occupation":{"soc":"11-3021.00","title":"Computer and Information Systems Managers","group":"Management","sector":"52","jobZone":4,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers IT and information systems management practice in mid-to-large organizations, spanning daily operations, staff supervision, project coordination, data security, and strategic technology leadership across Job Zone 4 environments.","levels":{"emerging":{"label":"Emerging","statements":["Daily department workflows — observe and document under supervisor direction to identify bottlenecks in an IT operations environment.","Project plans and task lists — review and summarize key milestones under guidance from a senior IT manager.","Systems analysts and programmers — assist in tracking work assignments using a project management tool in a mid-size technology department.","Technical support requests — respond to routine computer problems by following established troubleshooting protocols with end users.","Vendor communications — participate in meetings with technology vendors to learn procurement and cooperation procedures.","Data security policies — apply existing backup and access-control standards under supervision in a corporate IT setting.","Technology industry publications — read and summarize advances in computing to support awareness briefings for the management team.","Staff recruitment processes — assist HR and senior managers in scheduling interviews and compiling candidate materials.","CRM and database management software — navigate and enter data accurately following departmental procedures.","Written reports and status updates — draft routine correspondence and progress summaries under editorial review by a department manager."]},"developing":{"label":"Developing","statements":["Departmental workflow priorities — analyze and adjust daily task sequencing with limited oversight to meet established service-level deadlines.","Cross-functional coordination meetings — facilitate discussions with department heads and supervisors to resolve recurring operational issues.","Project activity plans — review and coordinate timelines across multiple IT projects, flagging conflicts for senior leadership.","Programmer and analyst work products — assign tasks and conduct structured reviews of deliverables against technical specifications.","User technical support escalations — diagnose and resolve moderately complex computer problems, coordinating with vendor support as needed.","Data security and disaster recovery procedures — implement and test established recovery protocols in a corporate IT environment.","Emerging technology assessments — evaluate new tools and platforms and prepare adoption recommendations for management review.","Staff performance and training — deliver onboarding guidance and performance feedback to junior IT staff under departmental HR frameworks.","Database and development environment software — configure and query systems to support reporting and operational decision-making.","Operational standards documentation — author and maintain departmental procedures, standards, and policy updates for IT staff use."]},"proficient":{"label":"Proficient","statements":["Full-scope department operations — direct daily IT workflows autonomously, establishing priorities, setting deadlines, and enforcing performance standards across the team.","Stakeholder problem resolution — lead meetings with department heads, vendors, and executive sponsors to negotiate solutions to complex cross-functional technology issues.","Enterprise project portfolios — coordinate and review multi-phase project plans, reallocating resources and adjusting scope to maintain strategic alignment.","Technical staff performance — assign, mentor, and evaluate systems analysts, programmers, and IT specialists, ensuring work quality meets organizational requirements.","Complex user and system problems — diagnose and resolve non-routine technology failures, applying advanced troubleshooting and root-cause analysis methods.","Information resource strategy — develop and enforce data security frameworks, strategic computing architectures, and disaster recovery plans for the organization.","Technology landscape monitoring — synthesize emerging advances in hardware, software, and cybersecurity to proactively adapt departmental capabilities.","Full-cycle staffing management — recruit, interview, hire, and train IT staff, making independent hiring recommendations aligned with departmental growth plans.","Integrated technology platforms — evaluate and govern CRM systems, portal servers, and development environments to optimize enterprise-wide IT service delivery.","Analytical and written communications — produce executive-level reports, systems evaluations, and strategic recommendations with clarity and precision."]},"advanced":{"label":"Advanced","statements":["Organizational IT strategy — set multi-year technology direction and investment priorities aligned with enterprise business objectives at the executive level.","Cross-enterprise stakeholder leadership — convene and lead senior leadership, board-level, and vendor partnerships to drive transformational technology initiatives.","Portfolio governance frameworks — establish program management standards and project governance structures that guide IT delivery across the entire organization.","High-performing IT workforce — design talent pipelines, succession plans, and professional development programs that build organizational capability at scale.","Enterprise data governance — architect and champion data security, privacy, and disaster recovery policies that meet regulatory and strategic resilience requirements.","Technology innovation culture — sponsor emerging technology research and organizational learning initiatives that position the enterprise as an industry leader.","Systems evaluation at organizational scale — lead enterprise-wide assessments of IT infrastructure effectiveness, driving optimization decisions with measurable business impact.","Executive-level decision making — apply advanced judgment and inductive reasoning to resolve unprecedented technology and organizational challenges with enterprise-wide consequences.","Strategic vendor and partner ecosystem — negotiate and govern major technology contracts and alliances that shape the organization's long-term competitive positioning.","Organizational change leadership — guide culture, process, and technology transformation efforts, developing other managers and ensuring sustained adoption across all business units."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}