{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:18:41.957Z","occupation":{"soc":"11-9071.00","title":"Gambling Managers","group":"Management","sector":"72","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers competencies for Gambling Managers working in casino and gaming facility environments, from entry-level floor supervision through executive-level strategic management of table game operations, staffing, compliance, and integrity.","levels":{"emerging":{"label":"Emerging","statements":["House rules and betting limits — explain and recite under direct supervisor guidance on the casino floor.","Customer complaints about payout errors — recognize and escalate to a shift supervisor during live table operations.","Suspected cheating behaviors — identify common patterns such as card counting under the direction of an experienced manager.","Table money supply records — assist in tracking and completing basic paperwork under close oversight at a gaming facility.","Staff attendance records — enter and maintain daily attendance data using office suite software with supervisor direction.","Game observation skills — monitor assigned tables for irregularities by following established surveillance protocols.","Casino game mechanics — demonstrate basic familiarity with rules and procedures for primary games offered at the facility.","Scheduling software — navigate and input shift data into calendar and scheduling tools under managerial instruction.","New employee orientation — support the onboarding process by shadowing experienced trainers during initial training sessions.","Oral communication — relay information clearly to dealers and patrons on the casino floor using basic customer service language."]},"developing":{"label":"Developing","statements":["Customer payout disputes — resolve routine complaints independently by applying standard facility policies during a shift.","Suspected cheaters and advantage players — remove or redirect flagged individuals using established procedures with minimal supervisor input.","Table bankroll tracking — perform money supply counts and complete required documentation accurately across multiple tables per shift.","Game rules and betting limits — interpret and enforce house rules consistently for patrons across a variety of table games.","Work schedules and station arrangements — prepare shift schedules using scheduling software, balancing staffing needs and employee availability.","Staff rotation and break management — monitor floor coverage levels and coordinate dealer rotations to maintain adequate table staffing throughout a shift.","Game strategies and cheating tricks — apply working knowledge of common player strategies to maintain game integrity on the floor.","New worker performance — evaluate and provide structured feedback to new employees during their first weeks using observed performance criteria.","Human resources software — record personnel actions such as attendance, disciplinary notes, and scheduling changes in HR systems.","Interdepartmental communication — coordinate with security and cage staff via email and verbal communication to address floor incidents efficiently."]},"proficient":{"label":"Proficient","statements":["Complex customer complaints — investigate and resolve multi-party or disputed payout issues autonomously using judgment, facility policy, and regulatory knowledge.","Cheating and collusion detection — identify sophisticated advantage-play schemes and coordinate removal or escalation with security without disrupting floor operations.","Money supply and audit documentation — oversee accurate tracking of table fills, credits, and chip inventories across an entire shift using spreadsheet software.","Regulatory rule enforcement — apply and interpret gaming regulations and house rules for non-routine situations, advising staff and patrons accurately.","Full-shift staffing management — independently manage staffing levels, substitute sourcing, and table openings or closings in response to real-time floor conditions.","Staff performance evaluation — conduct formal performance reviews for dealing and supervisory staff, identifying development needs and recommending corrective action.","Training program delivery — lead structured training sessions for new workers on game procedures, compliance, and customer service standards.","Game integrity analysis — assess game outcomes and staff behavior patterns across tables to detect procedural lapses and recommend corrective measures.","Scheduling optimization — design multi-week shift schedules and station assignments that align labor costs with projected table demand and regulatory requirements.","Incident reporting and documentation — compose clear written incident reports using word processing software to document floor irregularities for regulatory review."]},"advanced":{"label":"Advanced","statements":["Facility-wide gaming operations — direct the full scope of table game management across all shifts, ensuring compliance, profitability, and guest satisfaction.","Organizational staffing strategy — establish personnel resource plans, hiring criteria, and workforce development pipelines aligned with facility growth goals.","Anti-cheating policy and training — design and implement facility-wide protocols for detecting and responding to advantage play, collusion, and fraud.","Regulatory and legal compliance leadership — interpret and communicate changes in gaming law and public safety requirements to management teams and regulatory bodies.","Manager and supervisor development — mentor shift managers and floor supervisors, building their decision-making and leadership capabilities over time.","Operational performance metrics — define and monitor key performance indicators for table efficiency, labor utilization, and customer service using spreadsheet and reporting tools.","Cross-departmental coordination — lead collaboration between gaming, security, finance, and human resources to resolve systemic operational challenges.","Budgetary oversight — evaluate labor and supply expenditures for the gaming floor, presenting financial analyses and recommendations to executive leadership.","Culture of integrity and service — model and institutionalize standards of dependability, self-control, and customer orientation across all gaming floor personnel.","Strategic scheduling and technology adoption — champion the implementation of advanced scheduling and HR software solutions to improve operational efficiency at the organizational level."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}