{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:17:13.084Z","occupation":{"soc":"11-9072.00","title":"Entertainment and Recreation Managers, Except Gambling","group":"Management","sector":"72","jobZone":4,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers the management of recreational and entertainment programs — including activity planning, budgeting, staffing, customer communication, and regulatory compliance — within Job Zone 4 facility-based and community recreation environments.","levels":{"emerging":{"label":"Emerging","statements":["Group activity schedules — organize and distribute under supervisor guidance within a recreational facility setting.","Customer communications — convey basic event and activity information to guests using approved scripts at a front-facing recreation center.","Facility rules and regulations — explain safety guidelines and usage policies to customers at an entertainment or recreation venue under direct supervision.","Electronic communication tools — use computers, instant messaging software, and two-way radios to relay information to coworkers during daily operations.","Program calendars — assist in drafting schedules of activities using project management or presentation software under manager direction.","Department expense records — record basic revenue and expenditure data into a database system under the guidance of a senior manager.","Staff interview processes — participate in candidate screening and assist with structured interviews for recreational staff vacancies under supervision.","Customer service interactions — apply active listening and social perceptiveness to address guest inquiries and concerns at a recreation or entertainment facility.","Activity logistics — support the setup and coordination of group events such as fitness classes or arts and crafts sessions with direction from lead staff.","Recreational software platforms — navigate human resources and document management software to complete assigned administrative tasks in an office or facility environment."]},"developing":{"label":"Developing","statements":["Group activity programs — plan and lead exercise routines, athletic events, and arts and crafts sessions for diverse customer groups with minimal oversight at a mid-sized recreation facility.","Event schedules — develop weekly or monthly programs of activities using project management software, adapting plans to participant needs and facility availability.","Departmental budgets — write and monitor budgets for recreational programs, tracking planned versus actual expenses using database and spreadsheet tools.","Staff recruitment — conduct interviews, evaluate candidates, and recommend hires to fill recreational staff vacancies in alignment with facility standards.","Revenue and expense reporting — calculate, record, and reconcile department financial data on a regular cycle, identifying discrepancies for management review.","Customer engagement — proactively communicate program details, schedule changes, and activity benefits to guests through verbal, written, and digital channels at an entertainment venue.","Team coordination — assign and adjust daily staff duties using scheduling and instant messaging tools to maintain smooth operations across a recreation department.","Regulatory compliance — routinely explain and enforce facility rules, safety protocols, and public security regulations to customers and frontline staff.","Problem resolution — apply critical thinking and judgment to resolve non-standard customer complaints or operational issues within established policies.","Training delivery — instruct new team members on activity facilitation techniques, service standards, and technology tools used in recreational program management."]},"proficient":{"label":"Proficient","statements":["Full program portfolio — autonomously design, implement, and evaluate a comprehensive calendar of recreational and entertainment programs aligned with organizational goals and community demographics.","Strategic budget management — develop, defend, and manage multi-program budgets, forecasting revenue streams and controlling expenditures across an entire recreation department.","Complex staffing decisions — lead the full hiring cycle including job analysis, interviewing, selection, and onboarding for diverse recreational staff roles without supervisory approval at each step.","Cross-functional coordination — orchestrate collaboration between programming, facilities, marketing, and finance teams using cloud-based sharing and project management platforms to deliver large-scale events.","Non-routine customer challenges — apply inductive reasoning and problem sensitivity to resolve unusual guest conflicts, accessibility needs, or safety incidents at an entertainment or recreation venue.","Financial performance analysis — analyze department revenue and expense trends, prepare detailed reports for senior leadership, and recommend data-driven adjustments to programming investments.","Policy and regulatory expertise — interpret and apply public safety, liability, and organizational regulations across all programs, ensuring consistent compliance throughout the facility.","Staff performance management — conduct evaluations, deliver constructive feedback, and implement development plans to elevate team performance within a recreation management context.","Stakeholder communication — craft and deliver formal presentations, proposals, and written reports to internal leadership and external partners using presentation and document management software.","Active learning application — continuously incorporate emerging industry trends, technology tools, and participant feedback to innovate and refine recreational programming offerings."]},"advanced":{"label":"Advanced","statements":["Organizational strategy — set the long-term vision, mission, and strategic priorities for an entertainment and recreation division, aligning programs with enterprise-wide goals and community needs.","Executive budget authority — lead the creation and approval of multi-year capital and operating budgets across all recreation and entertainment departments, balancing fiscal responsibility with program growth.","Workforce leadership — direct the recruitment, development, and retention strategy for a large recreation management team, building organizational capability and succession pipelines.","Institutional partnerships — negotiate contracts, sponsorships, and collaborative agreements with external vendors, community organizations, and government agencies to expand recreational program reach.","Culture and service excellence — champion a department-wide service orientation culture, modeling optimism and social orientation to elevate guest experience standards across all venues and programs.","Complex problem governance — establish decision-making frameworks and escalation protocols that empower managers to resolve operational and customer challenges effectively at every level of the organization.","Technology and innovation leadership — direct the adoption and integration of emerging management, communication, and training technologies to modernize recreation operations at an organizational scale.","Cross-sector influence — represent the organization at industry conferences, public forums, and regulatory bodies, shaping policy discussions related to entertainment, recreation, and community wellness.","Performance metrics and accountability — design and oversee organizational key performance indicators for programming quality, financial health, and customer satisfaction, reporting outcomes to executive leadership and boards.","Mentorship and knowledge transfer — develop and lead formal mentoring programs and leadership academies that build the next generation of entertainment and recreation managers across the organization."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}