{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:18:41.546Z","occupation":{"soc":"11-9081.00","title":"Lodging Managers","group":"Management","sector":"11","jobZone":4,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers lodging management practice across front-of-house operations, financial stewardship, staff leadership, and strategic oversight in hotel and motel environments ranging from single-property assignments to multi-property executive leadership.","levels":{"emerging":{"label":"Emerging","statements":["Guest inquiries and basic complaints — address using established hotel policies and service scripts under direct supervisor guidance.","Guest registration process — execute accurately using property management software with coaching from senior front-desk staff.","Room rate schedules and posted pricing — read and explain to guests in compliance with pre-set tariff structures.","Staff shift schedules and daily task assignments — review and follow as directed by the department manager on duty.","Hotel facility walk-throughs — conduct to identify visible maintenance or cleanliness issues and report findings to supervisors.","Point-of-sale and basic accounting software — operate to process guest transactions and generate end-of-shift revenue summaries.","Departmental policies and standard operating procedures — study and apply under close oversight during initial assignment rotations.","Written guest communications and internal memos — draft using office suite software for review and approval by senior managers.","New staff orientation sessions — assist in delivering under the direction of a training manager or department lead.","Occupancy and daily revenue reports — compile from database systems and submit to management for review and decision-making."]},"developing":{"label":"Developing","statements":["Guest complaints and service recovery situations — resolve independently by applying hotel policy knowledge and active listening within a mid-scale lodging environment.","Departmental operating budgets — contribute to the preparation and monitoring of, using financial analysis and spreadsheet software with limited oversight.","Cross-departmental coordination activities — facilitate by conferring regularly with housekeeping, food service, and front-desk managers to maintain smooth hotel operations.","Staff performance during shifts — observe and document against established KPIs, providing timely feedback to improve adherence to facility procedures.","Room rate adjustments and promotional pricing — recommend based on occupancy trend analysis and competitive market data using revenue management tools.","Facilities management software — use routinely to schedule preventive maintenance, track work orders, and ensure lodging assets remain operational.","New and returning employee training sessions — plan and deliver on service standards, safety protocols, and POS system usage with moderate independence.","Customer relationship management software — maintain accurate guest profiles and preferences to support personalized service delivery across repeat visits.","Monthly revenue activity reports — analyze and present to senior management, highlighting variances and recommending corrective actions.","Vendor negotiations for supplies and services — conduct using persuasion and negotiation skills to secure favorable terms within approved budget parameters."]},"proficient":{"label":"Proficient","statements":["Full-scope lodging facility operations — manage autonomously across all departments, ensuring consistent service quality, regulatory compliance, and financial performance.","Annual operating and capital budgets — develop and administer independently, allocating funds across departments based on strategic priorities and financial forecasting models.","Complex or escalated guest disputes — resolve with sound judgment and diplomacy, balancing guest satisfaction with asset protection and brand standards.","Comprehensive staff performance management — design and execute evaluation frameworks, administer corrective actions, and identify high-potential employees for advancement.","Revenue optimization strategy — implement using dynamic pricing models, occupancy data, and competitive benchmarking within financial analysis software to maximize profitability.","Multi-department coordination plans — lead for peak periods, special events, and emergency scenarios, ensuring seamless operational continuity across the lodging facility.","Web presence and digital marketing initiatives — oversee using web page editing tools and CRM platforms to drive direct bookings and strengthen brand visibility.","Facility maintenance and capital improvement programs — direct using facilities management software, balancing guest experience priorities with long-term asset value.","Management training curriculum — design and deliver for supervisory staff, applying instructional best practices and adult learning principles to build operational capability.","Public safety and security protocols — evaluate and enforce across the property, coordinating with local authorities and updating procedures in response to emerging risks."]},"advanced":{"label":"Advanced","statements":["Organizational vision and service culture — define and champion at the executive level, shaping values that drive guest satisfaction and competitive differentiation.","Multi-property or enterprise-wide revenue strategy — architect using advanced financial modeling and market intelligence to meet ownership or corporate portfolio targets.","Senior management team — recruit, mentor, and develop to build organizational bench strength and succession readiness across lodging operations.","Long-range capital and operating budgets — approve and steward at the ownership or corporate board level, aligning resource allocation with strategic growth objectives.","Cross-functional executive partnerships — lead with sales, marketing, finance, and operations leaders to ensure integrated execution of the property or brand strategy.","Industry and regulatory policy developments — monitor and interpret, translating implications into updated operational standards and proactive compliance frameworks property-wide.","Strategic vendor and partnership agreements — negotiate and execute at the organizational level, securing preferred-rate contracts that deliver measurable cost efficiencies.","Organizational performance metrics and governance frameworks — establish across all departments, creating accountability structures that drive continuous operational improvement.","Culture of learning and professional development — institutionalize by sponsoring training investments, certifications, and leadership programs that elevate workforce capability.","Crisis and reputational risk management — lead during major operational disruptions, communicating decisively with stakeholders, media, and regulatory bodies to protect organizational integrity."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}