{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:12:52.652Z","occupation":{"soc":"11-9131.00","title":"Postmasters and Mail Superintendents","group":"Management","sector":"71","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers the supervision, administration, and leadership of postal facility operations — from entry-level mail processing support to executive-level direction of multi-site postal networks.","levels":{"emerging":{"label":"Emerging","statements":["Employee attendance records — review and record daily under direct supervisor guidance at a single postal facility.","Incoming and outgoing mail flow — assist in organizing and sorting under close supervision in a mail processing area.","Customer complaints — listen to and document initial details under the direction of a postmaster on duty.","Work schedule templates — populate with pre-assigned shift data following established formats provided by management.","Postal operations procedures — follow written protocols for opening, closing, and securing a post office facility.","New employee orientation materials — assist in distributing and explaining basic job duties under trainer oversight.","Activity summary reports — gather raw data and compile into standardized forms as directed by a supervising postmaster.","Electronic mail software — use to receive and forward routine operational communications within the postal office.","Time accounting software — enter employee hours into the system following instructions from a supervisor.","Office suite software — use basic spreadsheet and word processing tools to support daily administrative tasks at the facility."]},"developing":{"label":"Developing","statements":["Employee work schedules — prepare and distribute weekly shift assignments for postal staff with minimal oversight.","Mail processing operations — coordinate incoming and outgoing mail activities to meet established daily deadlines.","Customer complaints — resolve routine service issues independently by applying standard postal service policies.","Payroll attendance data — monitor and verify employee work schedules and time records for accuracy before submission.","Staff performance observations — document behavioral and productivity patterns to support routine evaluations.","New hire training sessions — deliver structured on-the-job instruction covering mail handling and customer service procedures.","Post office activity reports — prepare detailed and summary reports and submit to designated supervisors on schedule.","Human resources software — use to track personnel records, schedule changes, and attendance across the facility.","Procurement software — process routine supply orders following approved vendor lists and budget guidelines.","Public safety protocols — apply established security and safety procedures during daily postal facility operations."]},"proficient":{"label":"Proficient","statements":["Postal facility operations — direct and coordinate all processing, delivery, and administrative services autonomously across one or more locations.","Complex customer complaints — investigate, negotiate resolution, and implement corrective actions for escalated service disputes.","Employee performance evaluations — conduct comprehensive assessments and provide structured feedback to improve staff productivity.","Labor disputes — negotiate directly with union representatives or employee groups to reach workable resolutions at the facility level.","Staff hiring process — lead candidate screening, interviewing, and selection to fill operational and supervisory vacancies.","Operational performance reports — analyze detailed activity data and author summary reports identifying trends and recommending improvements.","Multi-shift scheduling — develop optimized staffing plans that balance service demands, labor regulations, and budget constraints.","Learning strategies — design and adapt training approaches to address varied skill gaps among postal staff members.","Database and query software — use to extract operational data and generate reports supporting management decisions.","Transportation and mail routing — evaluate and adjust delivery route assignments to improve efficiency across the service area."]},"advanced":{"label":"Advanced","statements":["Postal facility network — set strategic direction for operational, management, and supportive services across multiple facilities simultaneously.","Organizational workforce development — establish training standards and mentorship programs that build leadership capacity throughout the postal district.","Labor relations strategy — lead negotiation of labor agreements and dispute resolution frameworks that shape long-term workforce policy.","District-level reporting — author and present comprehensive performance analyses to senior postal leadership to influence resource allocation decisions.","Human resources policy — develop and implement personnel policies governing hiring, evaluation, and disciplinary processes across the district.","Service quality standards — define and enforce customer service benchmarks and complaint resolution protocols organization-wide.","Operational budget oversight — manage facility budgets and procurement strategies to maximize cost-effectiveness across the postal network.","Change management initiatives — lead adoption of new technology, workflows, and regulatory requirements across multiple postal locations.","Cross-functional coordination — align postal operations with transportation, public safety, and government compliance stakeholders at a regional level.","Succession planning — identify and develop high-potential employees to ensure leadership continuity across the postal facility network."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}