{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:13:41.637Z","occupation":{"soc":"11-9151.00","title":"Social and Community Service Managers","group":"Management","sector":"62","jobZone":4,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers the full career arc of Social and Community Service Managers operating in nonprofit, government, and social services organizations — from entry-level program support through executive leadership — across administrative, personnel, fiscal, direct service, and community partnership domains.","levels":{"emerging":{"label":"Emerging","statements":["Administrative procedures — follow and apply under supervisor guidance to support objectives established by senior management in a nonprofit or social services setting.","Staff and volunteer activities — assist in coordinating daily tasks under the direction of an experienced program manager in a community service organization.","Program quality indicators — recognize and document basic performance metrics while shadowing evaluation reviews conducted by senior staff.","Organizational policy documents — read, interpret, and apply established eligibility and program-requirement guidelines when assisting with client intake processes.","Personnel and budget records — prepare and maintain accurate files, spreadsheets, and reports using office suite and database software under supervisory review.","Client referrals and needs assessments — support direct service delivery by gathering intake information and escalating complex cases to licensed staff.","Community agency contacts — identify and begin building relationships with partner organizations by participating in outreach meetings alongside experienced managers.","Recruitment processes — assist with posting positions, screening applications, and scheduling interviews for staff and volunteer openings in a supervised capacity.","CRM and case management software — enter and retrieve client data accurately to support program tracking and reporting requirements.","Active listening and social perceptiveness — demonstrate attentiveness to client and colleague concerns during team meetings and service interactions in a community setting."]},"developing":{"label":"Developing","statements":["Administrative procedures — implement and monitor established protocols with reduced oversight to ensure program operations align with board-approved objectives.","Professional and volunteer staff — direct day-to-day activities of a program team, providing clear task assignments and timely feedback in a social services environment.","Staff performance evaluations — conduct routine appraisals of employees and volunteers, identifying resource gaps and recommending corrective actions to improve program quality.","Policy application and interpretation — apply organizational policies on participant eligibility and program benefits consistently across varied caseloads and service contexts.","Budget and training documentation — prepare, reconcile, and update budgets, personnel records, and training manuals using spreadsheet and accounting software on a recurring cycle.","Client complaints and service needs — resolve moderate-complexity service issues, conduct needs evaluations, and coordinate referrals for clients such as those involved in child advocacy cases.","Interagency partnerships — maintain active working relationships with community organizations to fill service gaps and minimize duplication of social service delivery.","Hiring and onboarding — lead structured interviews, assess candidate qualifications, and onboard selected staff and volunteers into program roles.","Data reporting and systems monitoring — compile and analyze program data using database and ERP tools to track service outputs and flag performance trends for leadership review.","Coordination across program units — align schedules, priorities, and communication among multiple service teams to ensure timely and effective program delivery."]},"proficient":{"label":"Proficient","statements":["Administrative systems — design, implement, and continuously refine comprehensive administrative procedures that reliably meet strategic objectives across multi-program organizations.","Multidisciplinary staff leadership — autonomously direct and develop professional, technical, and volunteer staff across diverse program areas, resolving personnel issues without escalation.","Program quality assurance — lead rigorous evaluations of program outcomes and resource utilization, applying systems evaluation methods to recommend data-driven improvements.","Policy development — contribute substantively to organizational policy deliberations on eligibility criteria, program requirements, and benefit structures in collaboration with boards and senior executives.","Complex records and fiscal management — independently oversee budget planning, variance analysis, and compliance reporting using integrated accounting and ERP platforms.","High-complexity direct service — handle sensitive referrals, facilitate needs evaluations, and resolve escalated complaints for clients with multifaceted social, legal, or behavioral health needs.","Community systems navigation — cultivate and leverage a broad network of agency partnerships to coordinate community-wide service strategies and address emerging population needs.","Talent acquisition strategy — lead full-cycle recruitment, including competency-based interview design and workforce planning, to build high-performing staff and volunteer pipelines.","Critical problem solving — apply deductive and inductive reasoning to diagnose systemic service delivery failures and develop sustainable corrective solutions across program operations.","Cross-sector communication — author high-quality reports, present program outcomes to stakeholder audiences, and represent the organization in professional and community forums."]},"advanced":{"label":"Advanced","statements":["Organizational strategy and governance — set organizational direction by translating board mandates and community needs into long-range program strategies and operational priorities at executive scale.","Workforce culture and leadership development — build management capacity by mentoring emerging leaders, modeling integrity and empathy, and institutionalizing professional development across the organization.","Sector-wide quality standards — establish and advocate for program quality benchmarks and evaluation frameworks that influence practice norms across the social and community services sector.","Policy and regulatory influence — lead organizational participation in shaping public policy, funding regulations, and sector standards through coalitions, advocacy, and advisory board leadership.","Enterprise financial stewardship — oversee multi-year budgets, capital planning, and financial risk management across a complex portfolio of social service programs serving diverse populations.","Systems-level service innovation — design transformative service delivery models that integrate emerging research, technology, and cross-sector partnerships to address entrenched community challenges.","Strategic alliance and ecosystem development — forge and sustain high-impact interagency alliances, public-private partnerships, and funder relationships that expand organizational reach and sustainability.","Executive talent management — architect organization-wide hiring strategies, succession planning, and retention initiatives to ensure leadership continuity and mission-aligned staffing at all levels.","Organizational learning and systems analysis — drive continuous improvement by institutionalizing data-informed decision-making, learning feedback loops, and adaptive management practices enterprise-wide.","Stakeholder and public representation — serve as the primary organizational voice to legislators, funders, media, and community stakeholders, advancing mission credibility and public trust at a regional or national level."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}