{"schemaVersion":"1.0","exportedAt":"2026-05-15T11:17:51.900Z","occupation":{"soc":"11-9171.00","title":"Funeral Home Managers","group":"Management","sector":"92","jobZone":3,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers the full professional range of Funeral Home Managers operating in licensed mortuary and funeral service environments, from initial arrangement support under supervision through executive leadership of multi-staff, multi-service funeral operations.","levels":{"emerging":{"label":"Emerging","statements":["Funeral arrangement intake forms — complete and submit under direct supervisor review in a licensed funeral home setting.","Casket and merchandise options — identify and present to families using a standard product catalog under staff guidance.","Death certificate documents — deliver to medical facilities or offices following established routing procedures with supervisor direction.","Scheduled funeral and cremation timelines — coordinate basic logistics by following a pre-established checklist in a funeral home environment.","Obituary notice details — gather and verify from family members using a structured interview template under direct supervision.","State-required documentation — locate and organize applicable regulatory forms under the guidance of a licensed funeral director.","Funeral attendant and staff duties — observe and assist during services to learn standard operational workflows in a mortuary setting.","Basic grief-support language — apply scripted comfort statements when interacting with bereaved families in an initial intake setting.","Office suite and word processing software — enter service records and correspondence data under the direction of experienced administrative staff.","Funeral home policies and regulations — recognize and reference applicable rules when handling routine tasks under direct oversight."]},"developing":{"label":"Developing","statements":["Funeral service arrangements — consult independently with families to select services, caskets, and obituary wording in a community funeral home.","Burial and cremation scheduling — coordinate timelines across multiple vendors, clergy, and cemetery staff with minimal supervisory review.","Staff assignments for funeral attendants and embalmers — organize daily work schedules using human resources software in a mid-sized funeral home.","State and local compliance requirements — monitor service operations routinely to ensure adherence to applicable regulations in a licensed facility.","Client-facing funeral product presentations — sell and explain service packages to families using persuasive communication in a planning consultation.","Inventory and product records — maintain accurate tracking documents and supply counts using spreadsheet software in an active mortuary office.","Death certificates and legally required forms — process and follow up on signatures from authorized medical personnel with limited oversight.","Empathetic counseling conversations — offer comfort and emotional support to grieving families during arrangement conferences in a private consultation room.","Electronic mail and database software — manage client records, correspondence, and follow-up communications in a funeral home administrative system.","Problem situations during active services — apply critical thinking to resolve scheduling conflicts or staffing gaps in a time-sensitive funeral environment."]},"proficient":{"label":"Proficient","statements":["Complex family arrangement consultations — facilitate sensitive discussions encompassing cultural, religious, and financial considerations autonomously in a full-service funeral home.","Full staff supervision — direct and evaluate embalmers, cosmetologists, clerks, and attendants across all service lines in a multi-staff funeral operation.","Regulatory compliance audits — assess funeral home operations against state licensing requirements and implement corrective actions without external direction.","Non-routine grief situations — apply advanced social perceptiveness and counseling judgment to support families experiencing traumatic or complicated losses.","Pre-need and at-need sales strategy — develop and execute individualized service proposals that align family needs with pricing structures in a competitive market.","Comprehensive recordkeeping systems — design and maintain accurate state-required documentation, inventory logs, and financial records using accounting and database software.","Multi-service day coordination — manage concurrent funerals, cremations, and visitations by allocating staff and resources across a busy funeral home schedule.","Staff training and instruction — instruct new funeral attendants and administrative personnel on procedures, regulations, and client service standards in an on-the-job setting.","Vendor and cemetery negotiations — negotiate pricing, scheduling, and service agreements with suppliers and burial facility representatives on behalf of the funeral home.","Presentation of service information — deliver clear, written, and verbal explanations of funeral options and legal requirements to diverse family audiences in arrangement sessions."]},"advanced":{"label":"Advanced","statements":["Funeral home strategic direction — establish operational goals, service expansion plans, and community positioning for a funeral home business at the ownership or executive level.","Organizational compliance culture — develop and enforce enterprise-wide policies ensuring full alignment with state funeral service regulations across multiple staff roles.","Leadership and staff development programs — design training curricula and mentorship pathways for emerging funeral directors using instructional best practices in a vocational context.","Financial performance oversight — analyze revenue, cost structures, and pre-need contract portfolios using accounting software to sustain the funeral home's long-term viability.","Community grief-support initiatives — lead outreach programs and partnerships with hospices, hospitals, and faith communities to extend the funeral home's counseling presence.","Human resources strategy — implement hiring, performance evaluation, and retention systems for a full funeral home team using HR software and personnel management principles.","Multi-location service coordination — direct operations, staff, and compliance activities across geographically distributed funeral home branches at an organizational scale.","Technology and workflow modernization — evaluate and implement video creation, database, and presentation software solutions to improve client service and administrative efficiency.","Industry and regulatory advocacy — represent the funeral home in professional associations and engage with licensing boards to shape standards affecting the occupation.","Executive-level client relations — resolve escalated family disputes, complex legal concerns, and high-profile service situations with authoritative judgment and organizational accountability."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}