{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:44.294Z","occupation":{"soc":"13-1199.06","title":"Online Merchants","group":"Business & Financial Operations","sector":"55","jobZone":4,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers the full scope of online merchant practice — from order fulfillment, payment processing, and customer correspondence to sourcing, pricing, automation, and strategic e-commerce leadership in digital retail environments.","levels":{"emerging":{"label":"Emerging","statements":["Customer orders and shipping documentation — package and prepare for direct shipment under supervisory guidance in an e-commerce fulfillment environment.","Electronic payment transactions — receive and process using established transaction service platforms with close oversight from a senior merchant.","Order management software — enter and track customer orders following documented protocols in a structured online retail setting.","Transaction confirmation emails — compose and deliver to customers using approved templates after order completion in a digital storefront.","Customer inquiries — respond to routine questions via email or messaging platforms using scripted guidelines in an online retail context.","Product purchase subtotals, taxes, and shipping costs — calculate using provided formulas and submit to customers through the merchant's checkout system.","Sourcing opportunities — identify new or used items from online marketplaces for resale under direction from an experienced merchant.","Product listings — draft accurate descriptions and upload to a retail or auction website following brand and formatting standards.","Inventory records — monitor and update using database management software to maintain stock accuracy in a small e-commerce operation.","Customer complaints — escalate unresolved issues to senior staff while documenting interactions in the order management system."]},"developing":{"label":"Developing","statements":["Customer orders and third-party distributor transfers — manage and coordinate with reduced oversight to ensure timely fulfillment in a multi-channel e-commerce environment.","Electronic payment processing workflows — maintain and troubleshoot using point-of-sale and transaction service software across routine order volumes.","Invoicing and order automation — configure and manage using order management or invoicing software to reduce manual processing in an established online storefront.","Post-transaction communications — draft and send customized shipment confirmation and follow-up emails to maintain customer satisfaction standards.","Customer correspondence — handle product, policy, and shipping questions via email, telephone, or chat with consistent tone and resolution across familiar issue types.","Resale inventory — source competitively from online and physical suppliers by evaluating pricing trends and product demand in an active retail market.","Product pricing — determine and adjust using market research and cost analysis to maintain margins in a competitive online sales environment.","Tax and shipping cost calculations — apply relevant rate tables and carrier pricing tools accurately for diverse order types within established merchant platforms.","Sales and marketing software — use to monitor listing performance metrics and identify opportunities for product promotion in a growing e-commerce business.","Vendor negotiations — conduct for purchase pricing and terms using market data and prior buying history in a multi-supplier sourcing context."]},"proficient":{"label":"Proficient","statements":["Complex fulfillment workflows — design and oversee across direct-ship, drop-ship, and third-party distributor channels to optimize order accuracy and delivery speed.","Payment processing systems — evaluate, integrate, and troubleshoot using enterprise application integration software to ensure transaction security and operational continuity.","End-to-end order lifecycle automation — architect and refine using order management and invoicing platforms to scale throughput without proportional staffing increases.","Customer communication strategy — develop and execute multi-channel correspondence protocols that address product, policy, and shipping issues and drive repeat business.","High-value or complex customer disputes — resolve autonomously by applying critical thinking, service orientation, and knowledge of platform policies in a competitive online marketplace.","Merchandise acquisition strategy — lead sourcing decisions across online and physical channels, balancing margin, velocity, and category mix for a mid-to-large e-commerce operation.","Dynamic pricing models — build and apply using competitive intelligence and economics knowledge to maximize revenue across seasonal and market fluctuations.","Financial reporting accuracy — ensure by reconciling subtotals, tax calculations, and shipping cost submissions against accounting records in a multi-jurisdiction e-commerce operation.","Web platform and data mining tools — leverage to analyze customer behavior, optimize product listings, and drive conversion in a data-driven online retail environment.","Cross-functional problem solving — lead resolution of non-routine operational issues spanning logistics, technology, and customer service within an autonomous merchant role."]},"advanced":{"label":"Advanced","statements":["Enterprise fulfillment strategy — define and continuously improve across direct-ship, marketplace, and wholesale channels to support organizational growth and customer experience goals.","Payment infrastructure governance — set standards for transaction service selection, fraud mitigation, and compliance across all merchant platforms at an organizational level.","Technology roadmap for order and invoice automation — lead evaluation and adoption of emerging software solutions that position the organization ahead of operational scale demands.","Customer experience vision — establish organization-wide communication standards and escalation frameworks that translate into measurable satisfaction and retention outcomes.","Sourcing and vendor partnership ecosystem — cultivate and lead a strategic supplier network that delivers competitive pricing, product exclusivity, and supply chain resilience.","Pricing architecture and revenue optimization — design organization-level pricing governance frameworks that integrate market economics, promotional strategy, and margin accountability.","Talent development in e-commerce operations — mentor and coach merchant teams on fulfillment, sourcing, customer service, and platform competencies to build organizational capability.","Data-driven growth strategy — direct the use of data mining, analytics, and web platform intelligence to identify new market opportunities and guide investment decisions.","Cross-organizational policy development — author and champion policies governing product standards, customer correspondence, taxation compliance, and platform governance across the enterprise.","Executive stakeholder alignment — translate e-commerce performance metrics, market trends, and operational insights into strategic recommendations for senior leadership and business partners."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}