{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:51:50.817Z","occupation":{"soc":"15-1299.00","title":"Computer Occupations, All Other","group":"Computer & Mathematical","sector":"54","jobZone":4,"jobZoneInferred":true},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers enterprise computer operations and support roles — from entry-level troubleshooting and system maintenance through strategic technology leadership — in corporate, government, and technology-sector environments typical of Job Zone 4 computer occupations.","levels":{"emerging":{"label":"Emerging","statements":["Computer program malfunctions — identify and escalate using established troubleshooting checklists under direct supervision in a corporate IT environment.","User support requests — respond to and log using ticketing systems while following documented resolution protocols in an office setting.","System installation steps — assist with coordinating and executing under guidance of senior staff in a multi-user enterprise environment.","Business problem descriptions — read and summarize using written comprehension skills to prepare for supervised analysis sessions.","Database queries — construct basic SELECT statements using database user interface software to retrieve records under mentor review.","Technical documentation — read and apply standard operating procedures to routine computer maintenance tasks in a departmental IT role.","Cloud-based management dashboards — navigate and monitor for alerts following prescribed checklists in a managed IT services context.","Program test cases — execute predefined scripts and record outcomes using structured test logs under senior staff oversight.","User communications — listen actively and document reported computer issues accurately to support first-tier help-desk triage.","Graphics and document management software — perform basic file organization and format conversion tasks under supervision in a business office environment."]},"developing":{"label":"Developing","statements":["System malfunctions — diagnose and resolve routine hardware and software issues with reduced oversight using established diagnostic tools in a mid-size enterprise IT department.","User-reported computer problems — analyze patterns across multiple tickets and apply independent judgment to recommend solutions in a corporate support environment.","Computer programs and systems — test, maintain, and monitor on a scheduled basis, coordinating minor installation activities across departmental teams.","Business process data — use database management system software to develop and run queries that support operational reporting with moderate complexity.","Technical findings — communicate clearly in written reports and verbal briefings to non-technical stakeholders in a business technology context.","Web platform development software — configure and update internal web applications to support business workflows with limited supervisory review.","Critical thinking — apply deductive reasoning to evaluate multiple possible causes of recurring system performance issues in a production environment.","Cloud-based management software — administer routine provisioning and de-provisioning of user accounts and resources within established security policies.","Integrated production workflows — contribute to computer-assisted analysis of business problems by modeling data scenarios using spreadsheet and database tools.","Active learning — self-study emerging software tools and apply acquired knowledge to improve resolution efficiency on assigned support cases."]},"proficient":{"label":"Proficient","statements":["Complex system malfunctions — independently investigate, root-cause, and restore normal functioning across interconnected enterprise systems with minimal escalation.","Business problem solutions — autonomously develop and implement computer-based analytical models, including integrated production planning tools, for cross-functional business units.","Program and system integrity — design and execute comprehensive test plans, monitor ongoing performance metrics, and oversee coordinated software installation across the enterprise.","Non-routine user and staff issues — provide authoritative technical assistance, including advanced diagnosis of malfunctions, across diverse software and hardware environments.","Database architecture — optimize complex database management system schemas and write advanced queries to meet demanding business intelligence requirements.","Technical documentation — author precise system specifications, runbooks, and knowledge-base articles that enable consistent resolution of complex computer problems by peers.","Cloud-based infrastructure — manage and tune cloud platform configurations to ensure availability, security, and cost efficiency in a production enterprise environment.","Judgment and decision making — evaluate trade-offs among competing technical solutions and select optimal approaches aligned with organizational risk tolerance and business goals.","Cross-functional analysis — lead computer-assisted examination of business data using multiple integrated tools to surface actionable insights for senior leadership.","Web platform development — architect and deploy scalable web-based solutions that address identified business requirements across the full development lifecycle."]},"advanced":{"label":"Advanced","statements":["Organizational technology strategy — define and champion enterprise-wide standards for system maintenance, troubleshooting, and software installation to ensure operational resilience.","Technical talent development — mentor and evaluate mid- and senior-level computer professionals, establishing competency expectations and individualized growth plans across the department.","Enterprise problem-solving frameworks — lead the adoption of advanced computer-based analytical methodologies that drive business transformation across multiple organizational units.","Innovation culture — sponsor research into emerging computing technologies and direct proof-of-concept initiatives that position the organization at the forefront of its industry sector.","Critical incident governance — direct organizational response to major system failures, coordinating cross-team recovery efforts and communicating executive-level status under high-pressure conditions.","Data governance policy — establish and enforce enterprise database management standards, data quality frameworks, and access-control policies in alignment with regulatory requirements.","Cloud investment decisions — evaluate, select, and oversee enterprise cloud-based management platforms, balancing capability, security, and total cost of ownership at executive scale.","Stakeholder influence — present complex technical findings and strategic recommendations to C-suite and board audiences using compelling written and oral communication.","Organizational knowledge systems — design and institutionalize documentation and knowledge-transfer programs that reduce dependency on individual expertise across the computer operations function.","Cross-industry standards leadership — represent the organization in professional bodies and industry working groups to shape best practices in computer operations and enterprise technology management."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}