{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:51.728Z","occupation":{"soc":"21-1094.00","title":"Community Health Workers","group":"Community & Social Service","sector":"62","jobZone":4,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers community health outreach, client education and referral, documentation, and population health program leadership across clinic, field, and organizational settings for Job Zone 4 practitioners.","levels":{"emerging":{"label":"Emerging","statements":["Client records and intake forms — maintain and update under supervisor guidance using electronic health record or office suite software in a community health setting.","Health education materials such as flyers and brochures — distribute to targeted community members at outreach events and health fairs under direct direction.","High-risk or underserved community members — identify and compile lists of eligible individuals using established program criteria with support from senior staff.","General health topics including diet and exercise — convey basic advisory information to individual clients using approved scripts and educational handouts.","Community health fairs and neighborhood meetings — attend and represent the organization under supervision to begin building relationships with community members.","Client follow-up contacts — conduct by phone or written communication according to set schedules to confirm completion of recommended health actions.","Health service referrals — provide to community members by consulting a pre-approved resource directory under the guidance of a supervising health worker.","Active listening and social perceptiveness skills — apply during initial client interactions to recognize basic needs and report observations to the supervising team.","Presentation and word processing software — use to prepare simple client-facing documents and reports as directed within program guidelines.","Time management protocols — follow established daily schedules and caseload checklists to ensure timely completion of assigned outreach tasks."]},"developing":{"label":"Developing","statements":["Client case records including plans, progress notes, and required forms — manage independently using database and electronic health record software in accordance with program standards.","Community health advice on topics such as nutrition, physical activity, and preventive care — deliver routinely to individuals and small groups with reduced oversight in clinic and field settings.","High-risk populations such as low-income families and pregnant women — identify and engage through targeted outreach campaigns using established assessment tools and community data.","Client follow-up contacts — coordinate across phone, in-person, and written channels to verify adherence to recommended care plans within a defined caseload.","Health education documents and presentations — develop and distribute using desktop publishing and presentation software to inform members of targeted community groups.","Referral pathways to health, social, and preventive services — navigate and facilitate for community members by applying working knowledge of local provider networks.","Community meetings and stakeholder gatherings — attend and contribute observations about emerging community health needs to program planning discussions.","Complex Problem Solving and critical thinking skills — apply when clients present multiple intersecting barriers to care, selecting from a range of program-approved intervention strategies.","Spreadsheet and data entry tools — use to track outreach metrics, client contacts, and referral outcomes to support program monitoring and reporting requirements.","Health behavior change conversations — facilitate using persuasion and instructional techniques to motivate clients toward recommended lifestyle modifications."]},"proficient":{"label":"Proficient","statements":["Comprehensive client records across a full caseload — maintain with precision and timeliness using integrated medical and database software, ensuring audit-ready documentation in a community health program.","Evidence-based health education and counseling — deliver autonomously to diverse individuals and community groups on complex topics including chronic disease management, maternal health, and mental wellness.","Targeted outreach strategies for minority, low-income, and other high-risk populations — design and execute independently, using systems analysis to identify gaps in community health engagement.","Multi-modal client follow-up systems — manage across in-person, phone, and written communication channels to sustain client engagement and accountability throughout the care continuum.","Non-routine referral cases involving multiple service needs — resolve through inductive and deductive reasoning, coordinating across health, behavioral, and social service providers.","Community meetings, health fairs, and coalitions — lead and represent the organization as a credible subject matter resource, building trust and extracting actionable insights for program improvement.","Learning strategies and instructional design principles — apply to create tailored health literacy materials and educational sessions suited to the reading level and cultural context of target audiences.","Program monitoring data — analyze using spreadsheet and database tools to assess outreach effectiveness, identify underserved subgroups, and recommend service adjustments.","Interprofessional care teams — coordinate with by synthesizing field observations and client data to inform clinical decision-making and care plan development.","Emerging community health issues — assess proactively through active learning and systems analysis, translating findings into actionable recommendations for program leadership."]},"advanced":{"label":"Advanced","statements":["Community health worker program strategy — set organizational direction by defining outreach priorities, target population criteria, and performance benchmarks aligned with public health goals.","Policy and advocacy initiatives — lead by translating frontline community health data and worker observations into recommendations for health equity programs at the organizational or governmental level.","Staff and trainee development — design and deliver competency-based training curricula for emerging and developing community health workers, applying adult learning and instructional systems principles.","Cross-sector partnerships with health systems, social services, and community-based organizations — cultivate and sustain to expand referral networks and coordinate population-level health interventions.","Organizational data infrastructure — oversee by directing the implementation and quality assurance of electronic record systems, reporting dashboards, and outreach tracking platforms.","Community health needs assessments — commission and lead at a population scale, integrating qualitative field intelligence with quantitative health data to drive strategic program investments.","Grant proposals, program reports, and executive communications — author and present using advanced writing and presentation skills to secure funding and demonstrate program impact to stakeholders.","Complex organizational challenges involving resource constraints, health disparities, and policy barriers — resolve through systems-level critical thinking and collaborative problem-solving with executive leadership.","Quality improvement initiatives — direct by establishing monitoring frameworks, reviewing program outcome data, and leading continuous improvement cycles across the community health workforce.","Organizational culture of empathy, sincerity, and community trust — model and institutionalize by embedding values-driven practices into hiring, supervision, and community engagement standards."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}