{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:13.415Z","occupation":{"soc":"29-2052.00","title":"Pharmacy Technicians","group":"Healthcare Practitioners & Technical","sector":"62","jobZone":3,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers pharmacy technician practice in retail, community, hospital, and specialty pharmacy environments, spanning prescription processing, patient profile management, inventory control, regulatory compliance, customer service, and team leadership.","levels":{"emerging":{"label":"Emerging","statements":["Written prescription requests — verify completeness and accuracy under pharmacist supervision in a retail or hospital pharmacy setting.","Prescription data — enter into pharmacy management software following established protocols with direct oversight.","Patient medication profiles — create and update in the database under guidance from a licensed pharmacist.","Drug storage areas — organize and maintain proper storage conditions by following posted temperature and security protocols.","Incoming pharmaceutical supplies — receive, count, and check against invoices under supervisor direction in a pharmacy stockroom.","Pharmacy telephone inquiries — answer and route basic questions to the supervising pharmacist following scripted response guidelines.","Customers seeking over-the-counter items — assist by locating products or directing them to the pharmacist for clinical questions.","Point-of-sale register — operate to process customer payments accurately in a community pharmacy checkout environment.","Prescription labels — produce using label-making software following pharmacist-reviewed instructions in a dispensing workflow.","Medication expiration dates — identify and flag outdated stock for removal during routine inventory checks under supervision."]},"developing":{"label":"Developing","statements":["Prescription and refill requests — review for completeness, flag discrepancies, and resolve common data errors with minimal pharmacist intervention.","Pharmacy database records — enter, update, and query patient prescription histories accurately in a high-volume retail or clinic pharmacy.","Patient profiles — maintain comprehensive medication lists, noting allergy information and insurance data during routine dispensing workflow.","Controlled substances and refrigerated medications — manage storage compliance, documenting temperature logs and security checks independently.","Inventory replenishment cycle — receive shipments, reconcile quantities against invoices, and initiate reorder requests when stock falls below par levels.","Incoming customer and provider phone calls — handle routine refill authorizations, insurance questions, and callback scheduling with consistent professionalism.","Customer service interactions — address questions about prescription status, co-pays, and generic alternatives, escalating clinical concerns to the pharmacist.","Payment processing and third-party billing — operate POS systems and submit insurance claims using billing software in a community pharmacy.","Prescription workflow prioritization — apply time management skills to sequence tasks by urgency during peak dispensing periods.","Compounding preparation — measure and mix non-sterile preparations following standard formulas under periodic pharmacist verification."]},"proficient":{"label":"Proficient","statements":["Complex prescription orders — independently verify, interpret, and process across multiple patient populations in a retail, hospital, or specialty pharmacy.","Pharmacy information systems — configure and troubleshoot database and medical software entries to maintain accurate, audit-ready patient records.","Comprehensive patient medication profiles — manage across chronic and acute care contexts, identifying potential duplicate therapies or missing refill authorizations.","Drug security and regulatory compliance — execute controlled substance handling, DEA record-keeping, and state board requirements without supervisory prompting.","Inventory management system — conduct cycle counts, reconcile discrepancies, negotiate with wholesalers, and manage formulary changes autonomously.","Non-routine customer and provider communications — resolve billing denials, prior authorization delays, and insurance appeals through effective cross-functional coordination.","High-complexity customer situations — apply critical thinking and social perceptiveness to triage patient concerns, de-escalate conflicts, and coordinate clinical referrals.","Financial transaction accuracy — oversee cash drawer reconciliation, third-party billing audits, and point-of-sale exception handling across a full shift.","Medication shortages and drug recalls — respond promptly by sourcing alternatives, notifying prescribers, and updating patient records in a fast-paced pharmacy environment.","Technician workflow processes — monitor team output quality, identify error patterns, and implement corrective steps within the dispensing operation."]},"advanced":{"label":"Advanced","statements":["Pharmacy technician competency standards — design, implement, and evaluate training programs that build proficiency across all dispensing and patient-service tasks.","Departmental prescription workflow systems — lead process improvement initiatives using data from pharmacy management software to reduce errors and wait times.","Organization-wide inventory and procurement strategy — direct formulary management, vendor relationships, and cost-containment decisions across multiple pharmacy sites.","Regulatory compliance framework — establish policies and audit mechanisms for controlled substance accountability, storage security, and state and federal law adherence.","Patient safety culture — champion error-reporting systems, root-cause analysis processes, and evidence-based protocols throughout the pharmacy department.","Cross-functional healthcare teams — represent pharmacy operations in interdisciplinary meetings, contributing technical expertise to improve medication management outcomes.","Technology adoption and optimization — evaluate, select, and oversee implementation of new pharmacy information systems, billing platforms, and automation tools.","Technician staffing and performance — recruit, mentor, and conduct evaluations for a pharmacy technician team, aligning individual development with organizational goals.","Community and institutional education initiatives — develop patient counseling resources and staff knowledge programs covering drug storage, adherence, and medication safety.","Strategic pharmacy operations planning — analyze performance metrics, forecast staffing and supply needs, and set department-level goals aligned with healthcare system priorities."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}