{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:40:03.903Z","occupation":{"soc":"31-9092.00","title":"Medical Assistants","group":"Healthcare Support","sector":"62","jobZone":3,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers clinical and administrative competencies for Medical Assistants working in outpatient, ambulatory, and multi-provider healthcare settings, from entry-level task execution through organizational leadership and program development.","levels":{"emerging":{"label":"Emerging","statements":["Patient vital signs and height/weight measurements — collect and record under direct supervision using clinic-standard protocols in an outpatient medical office.","Examination rooms — prepare and maintain in a neat, clean, and properly stocked condition following step-by-step checklists provided by senior staff.","Patients — escort from waiting areas to examination rooms and position them appropriately under the guidance of a supervising clinician.","Medical history intake forms — complete by interviewing patients using scripted questions in a primary care or specialty clinic setting.","Instruments and reusable supplies — clean and sterilize following established infection-control procedures under direct staff oversight.","Laboratory specimens such as blood and tissue samples — collect, label, and log using learned venipuncture or swab techniques under close supervision.","Electronic health record (EHR) software — enter basic patient data including vital statistics and test results following a structured data-entry workflow.","Physician instructions and treatment procedures — relay to patients in plain language using facility-approved scripted explanations.","Contaminated supplies and sharps — dispose of safely in designated containers in accordance with OSHA and facility safety guidelines.","Calendar and scheduling software — use to locate and confirm patient appointments under the direction of administrative or clinical supervisors."]},"developing":{"label":"Developing","statements":["Patient medical histories and vital statistics — gather and document accurately with minimal oversight using clinic EHR systems in a busy ambulatory care environment.","Examination rooms and procedure trays — set up independently for a variety of routine patient visits, applying knowledge of physician preferences and exam types.","Patients with diverse needs — interview, prioritize, and prepare for physician encounters by applying active listening and social perceptiveness in a multi-provider practice.","Clinical instruments and materials — hand to physicians during routine examinations and minor procedures, anticipating needs based on familiarity with common workflows.","Injections and suture removals — perform under established standing orders, applying learned clinical technique with appropriate attention to patient safety.","Specimen collection and preparation workflows — manage independently, ensuring proper labeling, logging, and timely transport to laboratory services.","Treatment instructions, medication details, and dietary guidance — explain to patients with varying health literacy levels using clear verbal and written communication.","Medical software and billing platforms — use routinely to support accurate coding, invoicing, and administrative documentation in a clinical office setting.","Sterilization and instrument-management cycles — monitor and document to ensure ongoing compliance with infection-control standards across a full clinic day.","Time and patient flow — coordinate across multiple examination rooms by applying scheduling awareness and organizational skills in a high-volume practice."]},"proficient":{"label":"Proficient","statements":["Complex or non-routine patient histories — obtain and synthesize autonomously, applying critical thinking to flag clinically significant information for the supervising physician.","Full clinical intake processes — execute independently across a broad scope of patient populations and visit types in a multi-specialty or fast-paced ambulatory setting.","Deviations from normal vital signs or patient-reported symptoms — recognize and escalate appropriately by applying problem sensitivity and clinical judgment.","Patient education sessions covering procedures, medications, and diets — deliver effectively using tailored communication strategies matched to individual health literacy and cultural background.","Specimen collection irregularities and chain-of-custody issues — identify and resolve proactively, ensuring laboratory integrity and regulatory compliance.","EHR documentation across visit types — complete accurately and efficiently, applying knowledge of medical terminology, coding conventions, and document management best practices.","Infection-control and safety protocols — evaluate adherence across the clinical environment and implement corrective actions without supervisory direction.","Minor clinical procedures such as injections, wound care, and suture removal — perform proficiently across a full range of routine cases, adapting technique to patient-specific factors.","Office suite, spreadsheet, and database tools — leverage to compile patient data reports, track quality metrics, and support practice administration in a clinical office context.","Interdisciplinary care coordination — facilitate by communicating clearly with physicians, nurses, specialists, and administrative staff to ensure seamless patient transitions."]},"advanced":{"label":"Advanced","statements":["Medical assistant onboarding and competency programs — design and implement to standardize clinical and administrative skill development across an entire clinic or health system.","Clinical workflow improvements and operational standards — lead by analyzing practice data, identifying inefficiencies, and directing process redesign in a multi-provider ambulatory environment.","Junior and mid-level medical assistants — mentor and evaluate using structured feedback, competency assessments, and learning strategies that accelerate professional growth.","Patient safety and infection-control policies — establish and champion at the organizational level, ensuring alignment with OSHA, HIPAA, and accreditation requirements.","Complex problem-solving involving patient flow, staffing, and resource allocation — direct by applying advanced judgment and decision-making across a high-volume clinical operation.","Cross-functional teams of clinical and administrative staff — coordinate to optimize service delivery, patient satisfaction, and regulatory compliance throughout the organization.","Technology adoption including EHR upgrades, scheduling platforms, and medical software — lead by evaluating solutions, driving implementation, and training staff in a healthcare support environment.","Quality and performance metrics for clinical support services — establish, monitor, and report to leadership, translating data into strategic recommendations for practice improvement.","Organizational integrity and ethical standards in patient care and documentation — model and enforce, serving as a senior resource for staff navigating complex or sensitive clinical situations.","Public safety, emergency preparedness, and security protocols for clinical settings — develop and oversee to ensure staff readiness and patient protection across all care environments."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}