{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:51:04.094Z","occupation":{"soc":"31-9095.00","title":"Pharmacy Aides","group":"Healthcare Support","sector":"62","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers front-end retail pharmacy aide practice across customer service, prescription intake support, cash handling, telephone management, inventory receiving and control, merchandise stocking, and equipment maintenance in community and institutional pharmacy settings.","levels":{"emerging":{"label":"Emerging","statements":["Customer greetings and merchandise location — provide under direct supervisor guidance in a retail pharmacy setting.","Prescription intake forms — gather basic patient information following established protocols at the pharmacy counter.","Cash register operations — process cash and credit transactions with supervisor oversight during standard pharmacy hours.","Incoming telephone inquiries — answer using approved scripts and refer callers to the pharmacist when questions exceed scope.","Pharmaceutical supply shipments — unpack, sort, and count incoming items following written instructions in the pharmacy stockroom.","Medication labels and package markings — read and recognize basic information under pharmacist direction during receiving tasks.","Shelf restocking procedures — replenish over-the-counter items following planogram guides with direct supervision.","Work area and equipment surfaces — clean and maintain according to posted sanitation schedules in the pharmacy workspace.","Inventory location records — enter basic stock data into pharmacy database software with step-by-step guidance.","Refrigerated and special-handling items — identify and separate during merchandise sorting under direct pharmacist or supervisor direction."]},"developing":{"label":"Developing","statements":["Customer service interactions — assist and direct customers independently across the retail pharmacy floor with routine product questions.","Prescription intake processing — gather, verify, and enter patient and insurance information into the pharmacy system with minimal oversight.","Cash and credit sales transactions — operate the register accurately and resolve common discrepancies during busy pharmacy shifts.","Telephone call management — screen, respond to general inquiries, and route clinical questions to the pharmacist efficiently.","Pharmaceutical inventory levels — monitor stock, flag low quantities, and notify the pharmacist using inventory tracking software.","Incoming merchandise workflow — unpack, sort, label, and route items requiring refrigeration or special handling to correct storage areas.","Shelf and storage area replenishment — restock and rotate products following FIFO principles in the pharmacy retail section.","Out-of-date medication checks — conduct routine expiration reviews and segregate expired stock for pharmacist disposition.","Pharmacy equipment and work areas — clean and maintain consistently according to departmental hygiene and safety standards.","Spreadsheet and office suite software — record inventory counts and generate basic stock reports in support of pharmacy operations."]},"proficient":{"label":"Proficient","statements":["Customer needs assessment — interpret and respond to complex or sensitive customer requests independently across all areas of the retail pharmacy.","Prescription intake accuracy — review gathered information for completeness and flag discrepancies to the pharmacist before processing proceeds.","Multi-tender transaction processing — manage high-volume cash, credit, and insurance copay transactions accurately during peak pharmacy periods.","Telephone triage and escalation — evaluate caller needs, resolve non-clinical questions, and escalate appropriately using sound professional judgment.","Full inventory cycle management — receive, store, count, reconcile, and report pharmaceutical supplies using database and spreadsheet software.","Special-handling merchandise compliance — ensure refrigerated, controlled, and hazardous items are processed and stored according to regulatory requirements.","Inventory shortage and overstock situations — identify root causes and coordinate corrective restocking actions with pharmacy management.","Cross-functional coordination — align stocking, cleaning, and customer service tasks to support uninterrupted pharmacy workflow without direct supervision.","Expiration and quality control monitoring — implement a systematic schedule for reviewing all product categories and document findings for pharmacist review.","Pharmacy aide onboarding support — demonstrate correct procedures and software tools to newly hired staff during day-to-day operations."]},"advanced":{"label":"Advanced","statements":["Pharmacy aide team performance — guide, coach, and evaluate team members to uphold accuracy, compliance, and customer service standards across all shifts.","Operational workflow design — develop and refine front-end and stockroom procedures that improve efficiency and reduce error rates in the pharmacy environment.","Inventory control strategy — establish reorder thresholds, oversee cycle counts, and leverage database software to minimize stockouts and waste.","Customer service quality standards — set service expectations, model best practices, and address escalated customer concerns at the supervisory level.","Regulatory and safety compliance leadership — ensure all receiving, storage, and handling procedures meet state, federal, and accreditation requirements continuously.","Technology adoption and training — evaluate new pharmacy software tools and lead staff training to ensure consistent, accurate system use.","Cross-departmental communication — coordinate with pharmacists, purchasing, and management to align aide activities with broader pharmacy operational goals.","Performance metrics and reporting — track key indicators such as inventory accuracy and transaction throughput, reporting findings to pharmacy leadership.","Policy and procedure development — draft and update standard operating procedures for front-end pharmacy aide functions based on observed gaps and best practices.","Organizational culture and integrity — model and reinforce dependability, attention to detail, and ethical conduct as cornerstones of the pharmacy aide role."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}