{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:44.221Z","occupation":{"soc":"31-9099.00","title":"Healthcare Support Workers, All Other","group":"Healthcare Support","sector":"62","jobZone":3,"jobZoneInferred":true},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers direct personal care, patient documentation, mobility assistance, and care environment management delivered by healthcare support workers in clinical, long-term care, and home health settings.","levels":{"emerging":{"label":"Emerging","statements":["Patient mobility assistance — perform basic transfers in and out of beds and wheelchairs under direct supervision in a clinical or home care setting.","Bathing procedures — complete supervised bed baths and personal hygiene tasks following established facility protocols.","Bed linen and laundry tasks — change bed linens and assist with basic room cleaning under the guidance of a senior care worker.","Patient care records — document routine observations of patient condition using standardized forms under supervisor review.","Active listening skills — receive and repeat back verbal instructions from clinical supervisors during patient care activities.","Personal care assistance — help patients with dressing and grooming following step-by-step guidance from a care plan.","Safety awareness — recognize and report potential hazards during patient transfers and daily care routines to a supervising clinician.","Basic software navigation — enter patient data into a healthcare database using office suite or electronic health record software with trainer support.","Service orientation — respond to patient requests for comfort or assistance promptly and courteously in a supervised care environment.","Vocabulary comprehension — read and follow written care instructions, short procedure guides, and facility policies under supervisor clarification."]},"developing":{"label":"Developing","statements":["Patient transfer routines — assist patients in and out of beds, baths, wheelchairs, and automobiles with minimal oversight, applying safe body-mechanics techniques.","Comprehensive bathing support — independently conduct patient bathing procedures while monitoring skin condition and noting changes for reporting.","Care environment maintenance — manage laundry, ironing, and room cleaning tasks on a scheduled basis in a home health or long-term care setting.","Progress documentation — record patient care activities, observations, and changes in condition in electronic health records using database or office suite software.","Interpersonal communication — convey patient status updates clearly and accurately to nursing staff during shift transitions in a healthcare facility.","Behavioral monitoring — observe and track patterns in patient mood, mobility, or hygiene needs across consecutive care visits and flag concerns appropriately.","Dressing and grooming assistance — support patients with varying levels of physical limitation in personal care tasks, adapting techniques to individual needs.","Problem sensitivity — identify early signs of patient discomfort, skin breakdown, or behavioral change and initiate reporting procedures without prompting.","Electronic mail coordination — use email software to communicate scheduling changes, supply needs, and patient updates to supervisors and care team members.","Empathetic care delivery — apply knowledge of patient psychology to provide emotionally supportive assistance during difficult or uncomfortable personal care procedures."]},"proficient":{"label":"Proficient","statements":["Complex mobility management — execute advanced patient transfers and repositioning techniques independently for patients with significant physical limitations across diverse care environments.","Holistic personal care — plan and deliver individualized bathing, grooming, and dressing routines that account for dignity, cultural preferences, and clinical contraindications.","Multi-patient record management — maintain accurate, detailed care records for a full patient caseload using electronic health record and spreadsheet software, ensuring regulatory compliance.","Non-routine situation response — assess and respond autonomously to unexpected changes in patient condition, applying critical thinking to determine when escalation to clinical staff is required.","Care plan interpretation — read and implement complex written care plans, translating clinical terminology into actionable daily support tasks.","Environmental safety oversight — proactively evaluate home or facility environments for fall risks, sanitation deficiencies, and equipment hazards and implement corrective measures.","Cross-functional communication — collaborate with nurses, therapists, and social workers by contributing structured written and verbal patient observations to interdisciplinary care discussions.","Patient advocacy — identify unmet patient needs related to comfort, nutrition, or emotional well-being and independently initiate appropriate referrals or care adjustments.","Technology proficiency — generate spreadsheet-based tracking reports on patient ADL performance and care frequency for quality review meetings.","Public safety and security compliance — apply knowledge of infection control, emergency procedures, and mandatory reporting requirements consistently across all patient interactions."]},"advanced":{"label":"Advanced","statements":["Competency framework leadership — design and deliver orientation and ongoing training programs for new healthcare support workers across a facility or home care agency.","Quality improvement oversight — analyze aggregated patient care records and outcome data to identify systemic gaps and lead evidence-based process improvement initiatives.","Policy and protocol development — author or revise departmental care standards, documentation procedures, and safety protocols in alignment with regulatory and accreditation requirements.","Mentorship and supervision — provide day-to-day coaching, performance feedback, and professional development guidance to a team of developing and emerging healthcare support workers.","Strategic staffing coordination — oversee scheduling, caseload distribution, and resource allocation across a large support team to ensure continuity and quality of patient care.","Organizational technology adoption — lead the implementation and staff training of new electronic health record modules, database tools, or office suite upgrades across a care unit.","Interdisciplinary liaison role — represent the healthcare support workforce in clinical governance meetings, translating frontline observations into actionable recommendations for clinical leadership.","Compliance and audit leadership — conduct internal audits of care documentation, patient handling practices, and hygiene standards, reporting findings and remediation plans to administration.","Cultural competency advancement — develop and champion programs that integrate patient psychology, diversity, and equity principles into standard personal care and communication practices.","Community and sector representation — present workforce capability data and best-practice care models to external stakeholders, regulatory bodies, or professional associations on behalf of the organization."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}