{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:37:59.133Z","occupation":{"soc":"33-9031.00","title":"Gambling Surveillance Officers and Gambling Investigators","group":"Protective Service","sector":"56","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers casino and casino hotel surveillance environments where officers monitor gaming floors, review footage, document violations, and investigate irregular activities under state gaming regulations.","levels":{"emerging":{"label":"Emerging","statements":["Audio and video surveillance equipment — identify and operate under direct supervision in a casino surveillance room.","One-way mirrors and camera feeds — observe designated floor areas for obvious irregular patron or employee activity under guidance.","State gaming regulations and company policies — recognize and reference during routine monitoring tasks on the surveillance floor.","Verbal incident reports — communicate basic violations and suspicious behaviors to a supervisor promptly during a shift.","Surveillance observation logs — record entries accurately using provided templates under direct oversight.","Video footage playback software — review recorded clips for assigned incidents following step-by-step instructions.","Equipment status checks — inspect audio and video surveillance devices at the start of each shift according to a checklist.","Database and spreadsheet software — enter basic surveillance data and incident records into established systems with supervisor guidance.","Casino floor layout and table game rules — learn and apply foundational knowledge to recognize out-of-pattern behavior during observation.","Radio and written communication protocols — follow established procedures when reporting security concerns to floor supervisors."]},"developing":{"label":"Developing","statements":["Multi-camera surveillance feeds — monitor simultaneously across an active casino floor with reduced oversight to detect cheating or theft patterns.","Incident documentation logs — develop and maintain detailed, accurate surveillance observation records throughout each shift.","Audio and video surveillance systems — inspect, troubleshoot minor malfunctions, and escalate equipment issues appropriately during operations.","Written violation reports — compose clear, factual written summaries of observed infractions for supervisor review and record-keeping.","State gaming regulations — apply regulatory standards independently to evaluate whether observed activities constitute a violation.","Recorded surveillance footage — review and analyze video clips to reconstruct timelines of suspected incidents with moderate complexity.","Employee and patron behavior patterns — assess deviations from normal activity using social perceptiveness skills in a live casino environment.","Office suite and word processing software — produce formatted incident reports and shift summaries with routine proficiency.","Security and management personnel — act as an oversight liaison, relaying surveillance findings clearly and promptly during an active shift.","New surveillance observers — provide on-the-job guidance on observation techniques and documentation procedures during shift rotations."]},"proficient":{"label":"Proficient","statements":["Complex cheating schemes and theft methods — identify and investigate independently across table games, slots, and cash-handling areas in a full-scale casino.","Surveillance system performance — conduct comprehensive inspections and ensure all audio and video equipment operates within compliance standards without supervisory direction.","Multi-source evidence — synthesize video footage, database records, and firsthand observation to build complete investigative case files.","Non-routine incidents involving collusion or organized fraud — apply inductive and deductive reasoning to resolve ambiguous situations autonomously.","Regulatory compliance monitoring — evaluate all casino operations against current state gaming statutes and flag systemic policy gaps to management.","Detailed investigative reports — author thorough written findings suitable for regulatory submission, internal review, or law enforcement referral.","Critical incident response — coordinate surveillance support during high-stakes security events, providing real-time intelligence to floor security teams.","Graphics and photo imaging software — enhance and annotate surveillance imagery to support evidence documentation and internal investigations.","Staff observation techniques — assess and informally coach junior surveillance officers on decision-making and attention-to-detail in live monitoring contexts.","Cross-departmental information sharing — present surveillance findings verbally and in writing to management, security, and compliance stakeholders with clarity and authority."]},"advanced":{"label":"Advanced","statements":["Surveillance department strategy — set operational priorities, coverage plans, and technology upgrade roadmaps aligned with casino management objectives.","Formal training programs for surveillance observers — design and deliver structured curricula covering equipment use, regulatory knowledge, and investigative methods.","Organizational compliance posture — lead department-wide audits to ensure all surveillance practices meet state gaming regulatory requirements and internal policy standards.","Advanced surveillance technology systems — evaluate, select, and oversee implementation of new audio, video, and database platforms across the property.","Investigative standards and documentation protocols — author and enforce department-wide policies for incident reporting, evidence handling, and case escalation.","Interdepartmental surveillance partnerships — establish formal coordination frameworks between surveillance, security, finance, and gaming operations leadership.","Staffing and performance management — supervise, evaluate, and develop a full team of surveillance officers and investigators to sustain operational excellence.","High-profile regulatory investigations — lead complex, multi-week investigations involving suspected organized cheating or insider fraud, interfacing with external law enforcement agencies.","Data-driven risk assessment — analyze aggregated surveillance logs and incident databases to identify emerging threat trends and recommend preventive countermeasures to executive leadership.","Organizational integrity culture — model and promote the highest standards of ethical conduct, self-control, and cautiousness across the surveillance function and broader casino environment."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}