{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:44.453Z","occupation":{"soc":"35-3023.00","title":"Fast Food and Counter Workers","group":"Food Preparation & Serving Related","sector":"72","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers front-line and supervisory competencies in fast-food and counter-service environments, spanning order-taking, cash handling, food service, sanitation, inventory, and customer communication across quick-service and carry-out settings.","levels":{"emerging":{"label":"Emerging","statements":["Customer orders — receive and repeat back accurately under direct supervisor guidance at a fast-food service counter.","Cash register and basic POS software — operate to process simple transactions with supervisor oversight in a quick-service restaurant.","Payment acceptance and change — perform basic cash-handling steps following established protocols during a supervised shift.","Food and beverage items — serve to customers at a take-out counter using correct portioning techniques as demonstrated by a trainer.","Dining and counter areas — sweep, mop, and wipe down surfaces following posted sanitation checklists during assigned cleaning duties.","Customer comments and complaints — listen attentively and refer unresolved issues to a supervisor in a high-volume service setting.","Menu items and pricing — identify and communicate basic information to customers using posted signage and training materials.","Condiment and supply stations — check and restock under direction to maintain readiness during a service period.","Dishwashing equipment and sanitizing solutions — use safely following step-by-step instructions to clean utensils in a commercial kitchen.","Social perceptiveness skills — apply to recognize customer cues and adjust service pace under guidance on a busy counter shift."]},"developing":{"label":"Developing","statements":["Customer orders — record and compute accurately using POS software or cash register with minimal oversight during a standard shift.","Multiple customer requests — coordinate and prioritize in sequence to maintain efficient service flow at a fast-food counter.","Cash drawer receipts and payments — balance at shift end following standard reconciliation procedures with occasional supervisor review.","Food, beverage, and dessert items — serve promptly and correctly across varied service settings including dine-in, carry-out, and drive-through.","Customer complaints — address calmly and resolve routine issues independently, escalating complex cases to management as needed.","Inventory levels for food items and supplies — monitor throughout a shift and initiate restocking requests before shortages occur.","Sanitation routines including mopping, sweeping, and dish-washing — complete on schedule to keep equipment and facilities within health-code standards.","POS and order-management software — navigate efficiently to process modifications, voids, and combo transactions in a busy service environment.","Team coordination — support coworkers by communicating order status and coverage needs during peak-volume periods.","Oral expression and active listening skills — apply consistently to confirm order accuracy and reduce errors across a full service shift."]},"proficient":{"label":"Proficient","statements":["Full-cycle order and payment process — manage independently from order capture through cash reconciliation across varied transaction types in a fast-service establishment.","Non-routine customer situations such as billing disputes or special dietary requests — resolve autonomously using judgment and service-orientation best practices.","Inventory monitoring and supply ordering — execute proactively, tracking usage patterns to prevent stockouts during high-demand periods.","New POS software features and operational updates — adopt quickly and apply across all transaction scenarios without supervisory prompting.","Cross-functional counter tasks including serving, cashiering, and cleaning — perform in rotation to maintain seamless service during understaffed shifts.","Food production standards and portion controls — uphold consistently across all menu items to ensure quality and cost compliance.","Health and sanitation regulations — apply thoroughly across all cleaning duties, equipment handling, and food-contact surface maintenance.","Customer service recovery techniques — deploy effectively in high-pressure situations to retain satisfaction and uphold the establishment's reputation.","Order accuracy metrics and speed-of-service benchmarks — meet or exceed routinely through disciplined attention to detail and efficient workflow.","Communication across diverse customer populations — adapt tone, pacing, and vocabulary to ensure clear comprehension in a multilingual service environment."]},"advanced":{"label":"Advanced","statements":["Counter service standards and operational procedures — define and implement across an entire shift or store to drive consistent quality outcomes.","New team members and trainees — coach on POS operation, cash handling, and customer communication using structured on-the-job learning methods.","Staff scheduling and task assignments — organize to align labor resources with projected service demand and minimize service gaps.","Store inventory and supply management systems — oversee end-to-end, establishing par levels and reorder triggers to control waste and cost.","Service quality and customer satisfaction metrics — monitor across shifts, identifying trends and directing corrective action to meet performance targets.","Sanitation and food-safety compliance programs — lead by conducting routine audits and ensuring all team members follow regulatory standards.","Escalated customer complaints and service failures — resolve with authority, applying de-escalation strategies that protect customer loyalty and brand standards.","Technology tools including POS software, training software, and reporting systems — champion adoption and build team proficiency through hands-on guidance.","Cross-shift communication and team culture — foster an environment of cooperation, optimism, and self-control that reduces turnover and improves morale.","Operational improvements in speed, accuracy, and waste reduction — identify, propose, and implement at the establishment level in collaboration with store management."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}