{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:29.846Z","occupation":{"soc":"35-3023.01","title":"Baristas","group":"Food Preparation & Serving Related","sector":"72","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers competencies for baristas working in café, coffee shop, and quick-service food environments, spanning individual beverage preparation and customer payment tasks through team coordination, menu development, and multi-location operational leadership.","levels":{"emerging":{"label":"Emerging","statements":["Cash and card payment transactions — process accurately under direct supervisor guidance at a café point-of-sale terminal.","Espresso machine and blending equipment — operate following step-by-step protocols to prepare standard hot and cold beverages during a supervised shift.","Customer beverage orders — receive and relay verbatim to the preparation team in a fast-casual coffee service environment.","Work surfaces, utensils, and brewing equipment — clean and sanitize according to posted health and safety procedures between service cycles.","Menu items and daily specials — describe basic features to customers using prepared talking points during a supervised counter shift.","Seating and service areas — sweep, wipe, and tidy under direction to maintain guest-ready conditions throughout the day.","Pre-packaged food items such as muffins and bagels — retrieve and serve to customers following portion and presentation guidelines.","Simple cold food items such as sandwiches — assemble using standardized recipes under trainer observation in a quick-service café setting.","POS software interface — navigate to ring up orders, apply discounts, and print receipts with assistance from a shift supervisor.","Customer verbal requests — listen attentively and confirm order accuracy before processing in a moderate-volume coffee shop environment."]},"developing":{"label":"Developing","statements":["Multiple payment methods including cash, card, and mobile pay — process efficiently and reconcile minor discrepancies independently during a standard café shift.","Full hot and cold beverage menu including espresso drinks, blended coffees, and teas — prepare consistently and to brand standards with minimal oversight.","Concurrent customer orders during moderate rush periods — coordinate intake and relay across a two- to three-person service team without supervisor prompting.","Daily cleaning schedule for equipment and service zones — execute independently and flag maintenance needs to shift leads in a high-traffic café.","Customer preferences and dietary questions — address using solid menu knowledge and suggest suitable alternatives in a routine counter-service interaction.","Dining room and service counter cleanliness — monitor and restore between customer waves using established sanitation protocols.","Baked goods and light food accompaniments — serve and upsell paired items by applying basic product knowledge during customer interactions.","Salad and sandwich preparation — complete orders accurately within ticket-time targets in a café with a light food menu.","POS system reports and end-of-shift sales summaries — review and hand off to a shift lead with accurate totals and noted variances.","Social cues and customer mood — read and adapt communication style to de-escalate minor complaints and maintain positive service interactions."]},"proficient":{"label":"Proficient","statements":["High-volume payment processing including split checks and catering invoices — manage autonomously and resolve transaction errors at a busy specialty coffee bar.","Complex custom beverage builds and seasonal menu items — execute with speed and precision across all dayparts without reference to written recipes.","Full-shift order flow for a team of two to four baristas — coordinate sequencing and station assignments to sustain throughput during peak hours.","Deep-clean and preventive-maintenance protocols for espresso machines and grinders — perform on schedule and document compliance in a specialty café setting.","Guests with specific taste preferences or dietary restrictions — consult knowledgeably and tailor product recommendations without supervisory input.","Service and seating area standards — audit continuously and delegate cleaning tasks to team members to uphold brand cleanliness expectations.","Full food menu including hot and cold preparations — produce consistently and train newer staff on correct technique and portion control.","Catering and bulk food orders — prepare and coordinate fulfillment on time for corporate or event clients served from a café location.","POS software configuration for menu updates and promotional pricing — update independently and verify accuracy before a new product launch.","Team service dynamics during non-routine situations such as equipment outages — troubleshoot workflow and communicate solutions to maintain guest satisfaction."]},"advanced":{"label":"Advanced","statements":["Café payment systems and accounting software integration — oversee accurate daily reconciliation and lead month-end reporting for a multi-register coffee operation.","Beverage program standards across all skill levels — define quality benchmarks, develop training materials, and certify staff competency in a multi-location café environment.","Service team scheduling and role coordination — design shift structures that align staffing levels to projected customer volume across a full-week café operation.","Sanitation and food-safety compliance program — author standard operating procedures and conduct audits to ensure regulatory adherence across all store locations.","Menu development and customer-facing product storytelling — lead seasonal menu ideation, craft staff training narratives, and drive upsell strategy for a café brand.","Guest experience standards for seating and service areas — establish measurable criteria, coach team performance, and resolve escalated customer concerns at the store level.","Food and beverage inventory management — oversee ordering, waste tracking, and vendor relationships to optimize cost-of-goods for a high-volume café.","Cross-functional catering and events program — direct end-to-end planning, staff coordination, and quality control for large-scale off-site food and beverage service.","POS and retail management software ecosystem — evaluate, implement, and train staff on new technology platforms to improve operational efficiency across a café portfolio.","Barista and shift-lead development pipeline — design structured mentorship programs, deliver performance feedback, and build a culture of dependability and service excellence."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}