{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:07.717Z","occupation":{"soc":"35-3031.00","title":"Waiters and Waitresses","group":"Food Preparation & Serving Related","sector":"72","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers table-service competencies in casual and full-service restaurant environments, from foundational order-taking and payment processing through team leadership and operational strategy.","levels":{"emerging":{"label":"Emerging","statements":["Food and beverage orders — record accurately on order slips or enter into a POS terminal under direct supervisor guidance during a table-service shift.","Customer greetings and initial table service — deliver using scripted protocols with oversight from a senior server in a casual dining environment.","Patron identification — check government-issued ID against minimum legal age requirements for alcohol service following posted establishment policy.","Meal payments — collect cash, card, or digital transactions at the point of sale using basic POS software with supervisor assistance.","Guest satisfaction — ask standard check-back questions to confirm meal enjoyment and report unresolved concerns to a shift lead.","Dirty dishes and glassware — remove from tables promptly and transport to the kitchen cleaning station following assigned side-work duties.","Tables and counters — wipe down and reset after each guest departure according to the establishment's cleaning checklist.","Itemized guest checks — prepare using POS software to calculate meal costs and applicable sales tax under trainer observation.","Menu items and daily specials — recite basic descriptions to patrons using provided reference cards during initial on-the-job training.","Verbal instructions from kitchen staff — listen to and confirm order modifications or allergy alerts before returning to the dining floor."]},"developing":{"label":"Developing","statements":["Multi-table food and beverage orders — manage and enter simultaneously into POS software with minimal oversight during a moderate-volume service period.","Guest check accuracy — prepare itemized bills including taxes, split checks, and applied discounts with consistent correctness across a full shift.","Alcohol service compliance — verify patron identification and apply establishment age-verification policy independently for every alcoholic beverage order.","Customer complaints and service failures — identify issues during check-back rounds and initiate corrective action such as remakes or manager escalation.","Payment processing — handle cash reconciliation, card transactions, and digital payment methods through POS software with reliable end-of-shift balance.","Order flow coordination — communicate timing needs and special requests to kitchen staff via POS messaging tools to keep table courses running smoothly.","Section cleanliness and turnover — bus, sanitize, and reset a full assigned section efficiently to maintain table availability during busy service periods.","Patron preferences and dietary needs — listen attentively and relay modifications accurately to kitchen staff in a full-service restaurant environment.","Upselling opportunities — suggest appetizers, specialty beverages, or desserts to guests using product knowledge gained through on-the-job experience.","Service pacing across multiple tables — monitor course progression for each table and adjust priorities to prevent long waits or order conflicts."]},"proficient":{"label":"Proficient","statements":["High-volume order management — memorize and execute multi-course orders for a full section without written aids during peak-service periods in a full-service restaurant.","Complex payment scenarios — process split checks, gift cards, promotional discounts, and mixed-tender transactions through POS software with full accuracy and speed.","Non-routine customer concerns — resolve escalated complaints, dietary emergencies, or billing disputes autonomously while maintaining positive guest relations.","Alcohol service judgment — independently assess borderline identification cases and intoxication levels, applying responsible service standards without supervisor prompting.","Cross-functional coordination — synchronize order timing with bar, kitchen, and host stand staff to deliver seamless service across a full dining shift.","Menu expertise — provide detailed descriptions of ingredients, preparation methods, and pairing recommendations to guests with varying dietary restrictions or preferences.","Service quality self-monitoring — proactively track guest satisfaction cues throughout the meal cycle and intervene before complaints arise in a fast-paced dining environment.","New-hire mentoring — demonstrate correct POS entry, table-service sequence, and check-back protocols to recently hired servers during live floor shifts.","Shift efficiency planning — organize side work, section rotation, and table turnover strategy to maximize covers and revenue per shift.","Difficult guest interactions — apply social perceptiveness and self-control to de-escalate tense situations and preserve a positive atmosphere for all patrons."]},"advanced":{"label":"Advanced","statements":["Server team performance standards — establish and model expectations for order accuracy, guest satisfaction, and service speed across the entire front-of-house staff.","Training program development — design onboarding procedures and coaching materials covering POS software, responsible alcohol service, and guest engagement best practices.","Service culture leadership — foster a cooperative, guest-focused team environment by mentoring staff in empathy, optimism, and consistent hospitality behaviors.","Operational workflow optimization — redesign table-service sequences, section layouts, and side-work assignments to improve efficiency and reduce guest wait times.","Compliance oversight — ensure all team members adhere to age-verification, alcohol service, and health-code standards, conducting regular performance reviews in a regulated environment.","Revenue contribution strategy — lead upselling initiatives and promotional campaigns, coaching servers to increase average check value through informed menu recommendations.","Technology adoption — evaluate and champion new POS features, instant messaging tools, and digital ordering integrations to streamline front-of-house operations.","Cross-departmental collaboration — coordinate with kitchen management, bar leadership, and event coordinators to deliver consistent service quality during high-volume or special events.","Guest recovery programs — develop escalation protocols and empowerment guidelines that allow servers to resolve complaints and retain guest loyalty independently.","Front-of-house performance metrics — track covers served, average check, turnover times, and complaint rates to inform staffing decisions and continuous service improvement."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}