{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:03.261Z","occupation":{"soc":"37-2012.00","title":"Maids and Housekeeping Cleaners","group":"Building & Grounds Cleaning & Maintenance","sector":"56","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers housekeeping and cleaning work performed in hotels, lodging facilities, and commercial buildings, spanning individual room attendant duties through departmental leadership and operational management.","levels":{"emerging":{"label":"Emerging","statements":["Cleaning supplies and equipment — identify and retrieve under direct supervision from a stocked storage cart in a hotel or facility setting.","Wastebaskets and trash receptacles — empty and transport to designated disposal areas following established protocols on an assigned floor.","Wheeled housekeeping carts — load with linens, towels, and toilet items under supervisor guidance before beginning a shift.","Brooms and mops — sweep and mop hard floors following step-by-step instructions in guest rooms and corridors.","Vacuum cleaners — operate on rugs and carpeted surfaces under direction to remove visible debris in standard guest rooms.","Supply replenishment tasks — restock drinking glasses, writing supplies, and bathroom amenities in guest rooms as directed by a room checklist.","Health and sanitation standards — recognize and follow basic cleanliness protocols when cleaning restrooms and common areas.","Windows and walls — wipe down surfaces using provided cleaning solutions under close supervision in assigned work areas.","Oral instructions from supervisors — listen and respond appropriately to task assignments communicated verbally at the start of a shift.","Storage areas and carts — keep tidy and organized with guidance, reporting low stock levels to a supervisor in a commercial facility."]},"developing":{"label":"Developing","statements":["Assigned guest rooms and common areas — clean to established health standards routinely and with minimal oversight in a hotel or residential facility.","Housekeeping carts — stock, organize, and transport independently at the start of each shift, anticipating supply needs for an assigned section.","Floor care equipment including powered scrubbing and waxing machines — operate safely and effectively on a variety of hard floor surfaces in corridors and lobbies.","Rugs and upholstered furniture — vacuum and shampoo on a scheduled rotation using standard equipment in multi-room facility environments.","Trash, waste, and ashtray contents — collect, remove, and dispose of efficiently across an entire assigned floor within shift time constraints.","Bathroom and guestroom supplies — replenish linens, toiletries, and amenities accurately against room status lists with reduced supervisor check-ins.","Windows, ceilings, walls, and woodwork — wash, wax, and polish on routine cycles using appropriate techniques and cleaning agents.","Time management during shift — sequence room-cleaning tasks to complete all assigned spaces within scheduled hours in a busy lodging environment.","Inventory tracking tools and basic software — log supply usage and flag reorder needs using facility management or inventory software.","Guest interactions — respond courteously and helpfully to basic service requests encountered while working in occupied or semi-occupied spaces."]},"proficient":{"label":"Proficient","statements":["Full housekeeping scope across rooms, hallways, restrooms, elevators, and stairways — complete autonomously to meet or exceed facility health and brand standards.","Non-routine cleaning situations such as spills, biohazards, or deep-clean requests — assess and address independently using proper materials and procedures.","Cleaning supply inventory — monitor, reconcile, and reorder using inventory management or materials logistics software to prevent service disruption.","Powered floor-care machinery — select appropriate equipment and settings for each floor type and condition, achieving consistent quality results without supervision.","Upholstered furniture, draperies, and specialty surfaces — apply targeted cleaning methods to restore condition and appearance in high-traffic facility areas.","Storage room organization systems — design and maintain efficient layouts that support fast cart loading and accurate par-level management.","Shift scheduling and workload coordination — self-manage task sequencing across a large room count, adapting to late check-outs or priority assignments.","Public safety and security protocols — recognize and respond appropriately to security concerns, lost items, or safety hazards encountered during cleaning rounds.","Peer support and informal coaching — demonstrate correct techniques and standards to newer colleagues during shared shifts in hotel or commercial settings.","Quality self-inspection — audit completed rooms and spaces against a detailed checklist, identifying and correcting deficiencies before supervisor review."]},"advanced":{"label":"Advanced","statements":["Departmental cleaning standards and SOPs — develop, document, and implement facility-wide housekeeping protocols that meet regulatory and brand requirements.","Housekeeping team performance — lead, schedule, and coach a team of cleaners, setting daily priorities and ensuring consistent service delivery across all shifts.","Supply chain and inventory strategy — oversee procurement, vendor relationships, and stock-level planning using integrated facilities management and logistics software.","New employee onboarding — design and deliver structured on-the-job training programs that build competency in cleaning techniques, safety, and guest service.","Quality assurance program — establish inspection cycles, scoring criteria, and corrective-action processes that drive continuous improvement across the housekeeping operation.","Health and sanitation compliance — ensure the entire facility meets applicable public health, OSHA, and brand-specific standards through systematic auditing and staff direction.","Cross-departmental coordination — collaborate with front office, maintenance, and management teams to align housekeeping workflows with occupancy forecasts and special events.","Budget and resource management — plan labor hours, equipment maintenance schedules, and supply expenditures to achieve departmental cost targets in a large facility.","Technology adoption — evaluate and implement housekeeping task management, communication, and inventory software to improve operational efficiency at the organizational level.","Guest satisfaction outcomes — analyze service feedback, identify root causes of cleanliness complaints, and lead initiatives that measurably improve guest experience scores."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}