{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:04.916Z","occupation":{"soc":"39-1014.00","title":"First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services","group":"Personal Care & Service","sector":"81","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers front-line supervision of entertainment and recreation staff across venue operations including compliance monitoring, patron service, monetary transactions, workforce coordination, and regulatory adherence.","levels":{"emerging":{"label":"Emerging","statements":["House rules and posted regulations — review and recite under direct supervisor guidance at an entertainment or recreation venue.","Patron complaints — receive and escalate to senior staff following established customer service protocols.","Monetary transaction paperwork — complete basic forms with supervisor review at a front-desk or ticket station.","Staff schedules and shift assignments — read and confirm accuracy using calendar and scheduling software under direction.","Guest behavior — observe and report unusual or disruptive conduct to a shift manager on the venue floor.","Point-of-sale software — process routine transactions and issue receipts at a recreation facility checkout counter.","Safety and security procedures — follow posted protocols when responding to minor incidents in a public venue.","Spreadsheet software — enter attendance or inventory data into pre-built templates under supervisor instruction.","Team communication — listen actively during pre-shift briefings and carry out assigned tasks at an entertainment facility.","Customer service expectations — apply basic service orientation principles when greeting and directing patrons at a recreation center."]},"developing":{"label":"Developing","statements":["Game or activity operations — monitor ongoing play to confirm house rules and venue policies are being followed on the facility floor.","Patron complaints — address and resolve routine dissatisfaction issues independently using practiced customer service techniques.","Monetary transaction records — prepare and reconcile required paperwork for cash and card transactions with minimal oversight.","Worker performance — coordinate daily task assignments and provide real-time feedback to front-line staff during a shift.","Suspicious patron behavior — identify and document irregularities such as rule violations and report findings to security personnel.","Inventory management software — track equipment and supply levels, flagging shortages for timely reordering at a recreation facility.","Electronic mail and office suite software — draft routine operational correspondence and shift summaries for management review.","Scheduling conflicts — resolve employee availability issues using time accounting software in a moderate-volume entertainment venue.","Venue safety compliance — apply public safety knowledge to enforce applicable state and local regulations during daily operations.","Staff onboarding — demonstrate correct operating procedures to newly hired workers during supervised training shifts."]},"proficient":{"label":"Proficient","statements":["Regulatory compliance — oversee all game and activity operations to ensure consistent adherence to tribal, state, and federal rules across an entire shift.","Complex patron disputes — investigate, negotiate, and resolve escalated complaints from guests with full autonomy and documented outcomes.","Financial transaction accuracy — audit monetary transaction paperwork, identify discrepancies, and implement corrective procedures at a busy entertainment venue.","Workforce coordination — manage multi-role teams across concurrent activities, adjusting assignments in real time to maintain service quality.","Behavioral risk assessment — apply social perceptiveness and critical thinking to detect and address cheating or misconduct patterns on the venue floor.","Technology integration — configure and maintain point-of-sale, inventory, and scheduling software to optimize operational efficiency.","Performance coaching — conduct individualized feedback sessions using direct observation data to improve staff service delivery.","Incident documentation — author thorough written reports on rule violations, safety events, and patron incidents using word processing software.","Budget monitoring — track departmental expenditures against allocations using spreadsheet software and flag variances to management.","Cross-functional collaboration — coordinate with security, facilities, and marketing teams to plan and execute special entertainment events."]},"advanced":{"label":"Advanced","statements":["Operational standards — develop and implement venue-wide policies and procedures that align entertainment operations with organizational goals.","Regulatory strategy — establish compliance frameworks ensuring sustained adherence to tribal, state, and federal regulations across all supervised areas.","Guest experience vision — design patron service standards and complaint-resolution systems that drive measurable satisfaction improvements.","Leadership development — mentor supervisory candidates through structured training programs, building a pipeline of capable entertainment and recreation leaders.","Technology roadmap — evaluate and recommend new point-of-sale, scheduling, and inventory platforms to senior management to modernize operations.","Risk management — create organization-wide protocols for detecting behavioral irregularities and coordinating with security and legal stakeholders.","Financial oversight — analyze revenue, transaction records, and cost data to present actionable performance reports to executive leadership.","Staff culture — model and reinforce integrity, dependability, and cooperation as organizational values through visible leadership on the venue floor.","Strategic scheduling — design labor allocation models using workforce data that balance service coverage with budget constraints across seasons.","Stakeholder communication — present operational performance, compliance outcomes, and improvement initiatives to ownership, regulators, and community partners."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}