{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:11.326Z","occupation":{"soc":"39-3011.00","title":"Gambling Dealers","group":"Personal Care & Service","sector":"71","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers gambling dealers working in licensed casino environments, spanning core dealing tasks, customer service, regulatory compliance, and team leadership across all career stages.","levels":{"emerging":{"label":"Emerging","statements":["Winning and losing bets — calculate and process under direct supervisor guidance at a casino table game.","Customer greetings — deliver warmly and consistently following scripted protocols on the casino floor.","Paper currency and playing chips — exchange accurately by following established cash-handling procedures at a gaming table.","Player bets — verify that all participants have placed wagers before initiating play under dealer trainer observation.","Cards and gaming equipment — inspect for damage or irregularities using a standard checklist before each shift.","Dealt cards — distribute the correct number to each player position following step-by-step dealing protocols.","Blackjack hand comparisons — identify winning and losing outcomes by applying basic game rules under close supervision.","Game rules and variations — read and recall foundational procedures for assigned table games during on-the-job training.","Oral instructions from a pit supervisor — listen actively and respond correctly to real-time direction on the casino floor.","Chip counts and currency totals — perform basic arithmetic accurately to support transparent table accounting at shift start."]},"developing":{"label":"Developing","statements":["Bet payouts and collections — execute quickly and accurately across standard game outcomes during a full casino shift with minimal oversight.","Guest rapport — build through friendly conversation and attentive service orientation during routine table play.","Currency-to-chip exchanges — handle efficiently and in compliance with regulatory procedures without prompting from supervisors.","Pre-deal bet verification — conduct consistently and promptly, catching missed wagers before each round begins.","Card and equipment condition — assess at shift changeover and flag defects to pit management following floor protocols.","Multi-player card dealing — manage pace and card distribution fluently across all seat positions during peak table activity.","Poker and variant rule applications — apply correctly to player hands in live game situations with familiar rule sets.","Player behavior and table dynamics — monitor continuously to detect irregularities and maintain orderly play during a busy session.","Verbal communications with players — deliver clearly and at appropriate volume to ensure comprehension in a noisy casino environment.","Basic game data — record and relay chip counts and table results accurately using casino logging tools at shift end."]},"proficient":{"label":"Proficient","statements":["Complex payout calculations — resolve autonomously across multiple game variants and side bets during high-volume casino operations.","Difficult customer interactions — de-escalate calmly and professionally using social perceptiveness and self-control on a busy casino floor.","Unusual currency-exchange situations — handle correctly by applying regulatory knowledge and deductive reasoning without supervisor intervention.","Non-routine rule disputes — adjudicate fairly and promptly by interpreting game policies in fast-paced live-play environments.","Equipment integrity concerns — identify and escalate precisely, applying detailed near-vision inspection skills during active play.","Advanced poker variants and specialty games — deal proficiently and enforce rule variations accurately across a full range of table assignments.","Table irregularities and suspicious patterns — detect through selective attention and problem sensitivity, reporting findings to security per protocol.","Player experience quality — sustain at a high standard through consistent service orientation and active listening across an entire shift.","Cross-game coverage needs — fill multiple table assignments competently, adapting dealing technique to each game's requirements.","Shift performance data — compile and interpret using casino management software to support accurate table audit reporting."]},"advanced":{"label":"Advanced","statements":["Dealing standards and best practices — define and communicate to new hires as a lead dealer or floor trainer in a casino environment.","Emerging rule variations and new game introductions — evaluate and implement across table staff to keep operations compliant and competitive.","Service culture on the casino floor — model and reinforce through coaching and real-time feedback to a team of dealing staff.","Complex escalations involving player disputes or fraud — resolve authoritatively using deep regulatory knowledge and cross-functional coordination.","Dealer performance metrics — analyze using business intelligence tools and identify coaching opportunities to raise team-wide standards.","Casino technology and table management systems — oversee correct usage by dealing staff, ensuring data integrity in shift reporting.","Workplace integrity and compliance norms — champion among peers and junior dealers through visible behavior and structured mentoring sessions.","Stress-tolerance and conduct standards — establish as team expectations, supporting dealer resilience during high-stakes or high-traffic events.","Cross-departmental coordination — facilitate between dealing staff, security, and pit management to maintain smooth and secure floor operations.","Onboarding and competency assessment frameworks — develop and refine for new gambling dealers aligned with regulatory and organizational requirements."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}