{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:13.405Z","occupation":{"soc":"39-3093.00","title":"Locker Room, Coatroom, and Dressing Room Attendants","group":"Personal Care & Service","sector":"81","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers locker room, coatroom, and dressing room attendant practice in athletic clubs, spas, and public bathing facilities, from day-one task execution through senior operational and team leadership roles.","levels":{"emerging":{"label":"Emerging","statements":["Towels and sheets — distribute to clients under direct supervision in a public bath or steam room facility.","Locker assignments — follow a supervisor-provided system to assign dressing room space to incoming patrons.","Facility rules — recognize and recite posted regulations to patrons entering an athletic or bathing establishment.","Supply levels — check stock of towels, toiletries, and linens when prompted by a supervisor or shift checklist.","Lost-and-found items — collect and tag found articles according to established facility procedures.","Floor and locker area — sweep, mop, and wipe surfaces following a structured cleaning schedule.","Customer greetings — respond to basic patron inquiries about facility location and hours using provided scripts.","Guest complaints — identify patron dissatisfaction and refer issues to a supervisor without delay.","Safety hazards — recognize obvious risks such as wet floors or overcrowding and report them to a supervisor.","Office suite software — enter basic locker assignment or attendance data into a template under guidance."]},"developing":{"label":"Developing","statements":["Towel and linen service — manage distribution and retrieval routines independently during a full shift in a steam room or restroom environment.","Locker and dressing room allocation — assign and track available spaces for multiple patrons simultaneously using facility records.","Supply inventory — monitor stock levels on a daily basis and initiate reorder requests using inventory management software when quantities fall below set thresholds.","Patron conduct — observe facility use throughout a shift and address minor rule violations calmly and consistently in an athletic club setting.","Cleaning standards — complete detailed cleaning of floors, benches, and locker units to facility hygiene standards without supervisory prompting.","Customer inquiries — explain facility costs, availability, policies, and procedures clearly to patrons using active listening and plain language.","Lost-and-found log — maintain an organized record of found items and reunite patrons with belongings using the facility's established tracking system.","Complaint escalation — document guest problems accurately and refer them to supervisors with relevant context to support timely resolution.","Spreadsheet software — update locker occupancy or supply usage data in a spreadsheet at regular intervals during a work shift.","Social perceptiveness — notice shifts in patron mood or behavior and adjust communication style to maintain a welcoming locker room atmosphere."]},"proficient":{"label":"Proficient","statements":["Linen and amenity supply chain — anticipate demand fluctuations and coordinate restocking schedules autonomously across multiple service areas in a large athletic or spa facility.","Dressing room assignment system — manage full-scope locker and dressing room allocation, resolving conflicts and accommodating special patron needs without supervisory input.","Inventory management software — operate inventory platforms to track supply consumption trends, generate reorder reports, and reduce waste over time.","Patron safety oversight — monitor all facility zones throughout a shift, recognize escalating safety or conduct issues, and apply appropriate protocols before they require supervisor intervention.","Facility cleanliness standards — inspect and maintain locker rooms, floors, and ancillary spaces to regulatory and brand standards, identifying deficiencies proactively.","Complex customer service — address nuanced patron questions about memberships, pricing tiers, and facility policies with accurate, confident oral communication in a busy service environment.","Lost-and-found administration — maintain a comprehensive, searchable log of found items and enforce disposition policies including storage timelines and patron notification procedures.","Incident documentation — prepare clear written records of guest complaints, safety events, or policy violations using word processing software for supervisor and management review.","Web and internet tools — retrieve facility policy updates, schedule changes, or product information from web-based resources to keep patron communications current and accurate.","Service quality consistency — uphold dependability and attention to detail across full shift cycles, modeling professional standards that reflect well on the facility's reputation."]},"advanced":{"label":"Advanced","statements":["Facility service standards — establish and communicate locker room and coatroom operational procedures that align staff behavior with organizational brand and compliance requirements.","Staff development — coach new and junior attendants on customer service techniques, cleaning protocols, and safety monitoring in an on-the-job training environment.","Supply and budget oversight — analyze inventory usage data from spreadsheet and inventory management software to recommend purchasing decisions and reduce operational costs.","Patron experience strategy — identify systemic service gaps across dressing room, coatroom, and bathing areas and propose improvements to management that enhance guest satisfaction.","Safety and compliance leadership — lead facility-wide safety monitoring practices, update posted regulations, and ensure all attendants apply rules consistently across shifts.","Escalated complaint resolution — manage complex or sensitive guest complaints directly, applying sound judgment and service orientation to protect patron trust and facility reputation.","Cross-functional coordination — liaise with housekeeping, maintenance, and management teams to align locker room operations with facility-wide scheduling and event demands.","Operational documentation — develop and maintain standard operating procedures, shift checklists, and lost-and-found policies using office suite and word processing tools for staff reference.","Performance monitoring — evaluate attendant dependability, cooperation, and attention to detail through observation and feedback cycles, supporting continuous service improvement.","Culture and integrity stewardship — model and reinforce workplace values of honesty, self-control, and optimism, setting the behavioral tone for the entire locker room service team."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}