{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:17.605Z","occupation":{"soc":"39-3099.00","title":"Entertainment Attendants and Related Workers, All Other","group":"Personal Care & Service","sector":"81","jobZone":null,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers entertainment attendants and related workers in gaming, amusement, and personal-service venues who monitor operations, ensure regulatory compliance, handle monetary transactions, and resolve patron issues.","levels":{"emerging":{"label":"Emerging","statements":["House rules and posted regulations — recite and apply under direct supervisor guidance during live game or attraction floor operations.","Patron complaints and basic service issues — recognize and escalate to a senior attendant or floor supervisor in a venue setting.","Monetary transaction paperwork — complete standard forms with direct oversight, following established data-entry procedures.","Guest behavior patterns — observe and identify obvious irregularities on the entertainment floor under close supervision.","Customer service interactions — initiate greetings and respond to routine patron inquiries using scripted service protocols.","Tribal, state, and federal operational regulations — review and locate relevant rules using posted reference materials on the job site.","Basic spreadsheet and office suite software — enter transaction data and format simple records under trainer direction.","Active listening techniques — demonstrate attentive responses during patron interactions as coached by floor supervisors.","Safety and security personnel — identify roles and escalation paths within the venue's chain of command.","Near-vision tasks such as reading tickets, receipts, or game materials — perform accurately in a well-lit entertainment environment."]},"developing":{"label":"Developing","statements":["Game floor operations — monitor independently to verify compliance with house rules, tribal, state, and federal regulations during standard shifts.","Patron complaint resolution — address and resolve routine guest concerns with minimal supervisor involvement using established service protocols.","Monetary transaction documentation — process and reconcile paperwork for cash, chips, or ticket exchanges accurately under periodic review.","Suspicious gambling behavior such as card counting or marking — detect and report to security personnel following venue reporting procedures.","Customer and personal service standards — apply consistently across diverse patron interactions in a busy entertainment or gaming environment.","Electronic mail and database software — retrieve patron records and log transaction details to support daily operational record-keeping.","Social perceptiveness skills — read patron mood shifts and proactively adjust service approach to prevent escalation on the floor.","Shift coordination tasks — assist colleagues in managing guest flow and coverage assignments during moderate-volume operating periods.","Regulatory compliance checklists — review and complete at regular intervals without prompting during an assigned work area.","Spoken communication — deliver clear, accurate information to patrons and staff in loud or high-distraction venue environments."]},"proficient":{"label":"Proficient","statements":["Full-scope game and attraction floor monitoring — conduct autonomously across multiple stations to ensure continuous regulatory and policy compliance.","Complex patron complaints involving disputed outcomes or policy exceptions — investigate, decide, and resolve independently while maintaining patron satisfaction.","Non-routine monetary transaction discrepancies — identify root causes, correct records, and complete required regulatory documentation without supervisory assistance.","Cheating and suspicious behavior investigations — assess multifaceted situations, synthesize observations, and coordinate security notifications using critical thinking.","Tribal, state, and federal regulatory updates — interpret changes, adapt local procedures, and brief team members on revised compliance requirements.","Patron psychology and behavioral cues — apply knowledge to de-escalate difficult guests and maintain a safe, compliant entertainment environment.","Database and project management software — generate operational reports, track incident trends, and present findings to floor management.","Cross-functional coordination — liaise between gaming, security, and customer service teams to resolve multi-party service or compliance issues.","Public safety and security protocols — execute emergency or incident-response procedures independently, ensuring patron and staff safety on the floor.","Training delivery — demonstrate correct procedures to newly assigned attendants during on-the-job orientation in live operational settings."]},"advanced":{"label":"Advanced","statements":["Compliance program design — develop and implement operational standards aligned with tribal, state, and federal regulations across all entertainment and gaming areas.","Strategic patron experience initiatives — lead organizational efforts to elevate service quality and reduce complaint rates across an entire venue or department.","Regulatory risk assessment — evaluate emerging legal or policy changes and direct procedural updates to maintain the organization's compliance posture.","Anti-cheating and surveillance strategy — establish monitoring frameworks and technology integration plans that proactively protect venue integrity at scale.","Financial controls and audit readiness — oversee monetary transaction reporting systems and lead preparation for internal and external regulatory audits.","Workforce development — design and champion training curricula for entertainment attendants at all skill levels, incorporating regulatory, service, and technology competencies.","Cross-departmental leadership — align gaming operations, security, marketing, and administration around shared service and compliance objectives.","Technology roadmap — evaluate and champion adoption of database, project management, and surveillance software to advance operational efficiency venue-wide.","Organizational culture of integrity — model and institutionalize dependability, self-control, and ethical conduct standards across the full attendant workforce.","Executive stakeholder communication — present performance data, incident analyses, and strategic recommendations to senior leadership and regulatory bodies using professional presentation tools."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}