{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:15.697Z","occupation":{"soc":"39-4031.00","title":"Morticians, Undertakers, and Funeral Arrangers","group":"Personal Care & Service","sector":"81","jobZone":3,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers licensed funeral home practice including remains preparation and embalming, family arrangement consultations, legal documentation, service coordination, and organizational leadership across all phases of mortuary service delivery.","levels":{"emerging":{"label":"Emerging","statements":["Deceased remains — assist with removal from place of death under direct supervisor guidance following established transport protocols.","Death certificates and burial permits — gather required information under supervision to support completion of legal documentation at a licensed funeral home.","Casket selection and service options — present available choices to grieving families with close oversight from an experienced funeral arranger.","Basic embalming procedures — observe and assist a licensed embalmer in preparation of remains within a regulated preparation room setting.","Funeral scheduling details — compile floral delivery information and service times following a supervisor-provided checklist for routine arrangements.","Obituary notice content — collect and transcribe biographical information from family members using word processing software under direct direction.","Cemetery contacts — place routine calls to schedule grave openings and closings following a standard communication script provided by senior staff.","Customer relationship management software — enter family contact records and arrangement notes into a CRM database under step-by-step guidance.","Funeral cortege logistics — participate in leading processions to burial sites as a supporting team member under the direction of a senior arranger.","Active listening skills — apply attentive listening techniques during initial family consultations while shadowing an experienced funeral professional."]},"developing":{"label":"Developing","statements":["Deceased remains preparation — oversee routine care and preparation procedures with reduced supervision in compliance with state licensing standards.","Legal documentation — independently obtain and accurately complete death certificates and burial permits for standard cases at a licensed funeral facility.","Embalming duties — perform standard embalming procedures on routine cases following established protocols in a regulated preparation room.","Family consultation appointments — conduct arrangement conferences to discuss casket selection, service plans, and obituary wording with bereaved families.","Funeral service coordination — plan and schedule services including floral delivery, clergy coordination, and facility setup for routine funeral events.","Grief sensitivity — apply empathy and self-control when communicating service options and pricing to families in emotional distress.","Office suite and spreadsheet software — maintain service records, track scheduling, and generate billing summaries using standard funeral home software tools.","Cemetery and vendor coordination — contact cemeteries, crematories, and service vendors to confirm logistics for upcoming services without direct oversight.","Casket closure and cortege leadership — close caskets and independently lead funeral corteges to churches or cemetery sites for routine services.","Cremation arrangements — coordinate cremation scheduling, documentation, and family notifications following established crematory partnership procedures."]},"proficient":{"label":"Proficient","statements":["Remains preparation oversight — direct the full preparation and care workflow for all cases, including complex or non-routine situations, at a full-service funeral home.","Non-routine legal documentation — resolve complications in death certificate or burial permit completion for complex cases involving coroner involvement or out-of-state transfer.","Advanced embalming procedures — perform and evaluate embalming techniques for difficult cases, including trauma or extended-delay situations, in a licensed preparation room.","Complex family arrangements — independently manage multi-service funeral arrangements involving diverse cultural, religious, or logistical requirements across a range of family needs.","End-to-end funeral planning — autonomously coordinate all elements of funerals, burials, and cremations, including vendor contracts, staffing, and contingency adjustments.","Judgment and decision making — assess ambiguous or sensitive family situations and apply critical thinking to resolve service disputes or special accommodation requests.","Technology integration — leverage CRM, project management, and scheduling software to manage multiple concurrent cases with accuracy and regulatory compliance.","Staff and vendor coordination — direct support staff, drivers, and contracted vendors across simultaneous funeral events to ensure seamless service delivery.","Regulatory compliance management — interpret and apply state and federal funeral service regulations across all operational areas without external guidance.","Grief support communication — counsel families through pre-arrangement, at-need, and aftercare phases using advanced active listening and oral expression skills."]},"advanced":{"label":"Advanced","statements":["Organizational service standards — establish funeral home policies and quality benchmarks governing remains care, family consultation, and documentation for all staff.","Staff development program — design and lead training curricula for new and developing funeral arrangers covering embalming, legal compliance, and family communication.","Strategic vendor and cemetery relationships — negotiate long-term agreements with cemeteries, crematories, and suppliers to secure favorable terms and service continuity.","Regulatory and compliance leadership — represent the funeral home in licensing audits, state board reviews, and public safety inspections, driving systemic compliance improvements.","Operational systems design — analyze and redesign end-to-end funeral arrangement workflows using systems analysis to reduce errors and improve family experience.","Community and grief education — develop public outreach programs on pre-arrangement planning and grief resources that enhance the funeral home's community standing.","Financial and business management — oversee budgeting, pricing strategy, and revenue planning for all service lines, applying data from spreadsheet and CRM analytics.","Personnel resource management — recruit, evaluate, and develop licensed funeral directors, embalmers, and support staff to build a high-performing service team.","Crisis and complex case leadership — lead organizational response to mass-fatality events, high-profile cases, or service failures, coordinating staff and external agencies.","Industry and ethical standards leadership — advocate for profession-wide best practices in ethics, cultural competency, and consumer protection within industry and regulatory forums."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}