{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:16.694Z","occupation":{"soc":"39-5092.00","title":"Manicurists and Pedicurists","group":"Personal Care & Service","sector":"81","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers nail care service delivery in licensed salon and spa environments, spanning sanitation, nail preparation, polish application, client communication, and salon business operations from entry-level technician through salon leadership roles.","levels":{"emerging":{"label":"Emerging","statements":["Sanitation protocols — follow step-by-step procedures to clean and sanitize nail tools and workstations under direct supervisor guidance in a licensed salon setting.","Nail polish application — apply undercoat and colored polish onto nails using a brush under close supervision during client services.","Nail shaping basics — use files and emery boards to shape and smooth nail ends following demonstrated techniques on supervised practice clients.","Cuticle preparation — push back and trim cuticles using water, oil, cuticle knives, and nippers under direct instruction in a salon environment.","Pre-service nail preparation — soak and clean customers' nails using soapy water, swabs, files, and orange sticks as directed by a senior technician.","Polish removal — remove previously applied nail polish using liquid remover and swabs following established salon procedures with oversight.","Supply awareness — identify and report low nail care product inventory to a supervisor during daily salon operations.","Active listening skills — receive and repeat back client service preferences clearly during intake consultations under guidance.","Scheduling tools — enter basic client appointment data into calendar or scheduling software with supervisor assistance in a salon front-desk context.","Personal presentation standards — maintain a clean, professional appearance and cooperative attitude throughout each shift in a personal care service environment."]},"developing":{"label":"Developing","statements":["Tool and environment sanitation — consistently clean, sanitize, and organize tools and workstations between client appointments with minimal oversight in a busy salon.","Polish and finish application — apply base coats, colored polish, and topcoats smoothly and evenly across full-service appointments using brushes and standard techniques.","Rotary abrasive tool use — operate rotary abrasive wheels to shape and smooth natural nails or artificial extensions safely during routine client sessions.","Cuticle care procedures — prepare cuticles with water and oil, use cuticle knives and nippers reliably across a variety of nail conditions with limited supervision.","Full nail preparation sequence — complete the soak, swab, file, and orange-stick preparation process independently for both manicure and pedicure services.","Service record maintenance — record client service details and update inventory logs accurately using spreadsheet or salon management software after each appointment.","Client communication — explain service options, aftercare advice, and product recommendations clearly and confidently to clients throughout their appointments.","Social perceptiveness — read client comfort levels and adjust service pace or pressure appropriately during hands-on nail care procedures.","Appointment scheduling — manage personal client bookings and reschedules using calendar or CRM software with routine accuracy in a salon context.","Product inventory tracking — monitor supply levels, flag reorder needs, and maintain organized stock areas as part of regular salon responsibilities."]},"proficient":{"label":"Proficient","statements":["Advanced sanitation compliance — audit tool-cleaning and workstation-sanitation practices against state board standards and correct deficiencies independently in a licensed nail salon.","Complex nail finish techniques — execute multi-step nail art, gel, and acrylic finish applications with consistent quality across diverse client needs and nail conditions.","Precision nail shaping — select and apply scissors, files, emery boards, or rotary tools to achieve varied nail shapes tailored to individual client preferences without supervision.","Comprehensive cuticle and nail prep — adapt cuticle and nail preparation techniques to sensitive skin, damaged nails, or medical considerations while maintaining client safety.","Non-routine service problem-solving — diagnose and address nail or cuticle irregularities, breakage, or skin sensitivities during client appointments using professional judgment.","Client records and service history management — maintain detailed and accurate client service histories and preferences in CRM software to support repeat-visit personalization.","Upselling and service consultation — assess client needs holistically and recommend appropriate add-on treatments or retail products that align with client health and style goals.","Inventory and supply management — track product usage trends, place timely reorders, and minimize waste through accurate inventory records in a high-volume salon.","Empathetic client relationship building — establish rapport and long-term client loyalty through consistent empathy, attentiveness, and personalized service delivery.","Technology integration — use office suite, spreadsheet, and scheduling software together to streamline daily operations and maintain accurate business records autonomously."]},"advanced":{"label":"Advanced","statements":["Sanitation and compliance leadership — establish and enforce salon-wide sanitation standards and state licensing compliance protocols, training all staff on updated procedures.","Service menu development — design new manicure and pedicure service offerings based on industry trends, client demand data, and product knowledge at an organizational level.","Staff technical training — coach emerging and developing technicians on nail shaping, cuticle care, polish application, and rotary tool use through structured on-the-job mentorship.","Quality assurance oversight — observe, evaluate, and provide corrective feedback on technician technique and client interaction standards across the full salon team.","Client experience strategy — develop and implement customer service frameworks and communication standards that drive client satisfaction, retention, and referrals salon-wide.","Inventory and vendor management — negotiate with product suppliers, set purchasing budgets, and oversee inventory systems to ensure cost-effective supply chain operations.","Business technology administration — configure and maintain CRM, scheduling, and reporting software platforms to optimize salon workflow and client data management.","Team culture and work-style modeling — foster a salon culture of dependability, cooperation, and optimism by setting behavioral expectations and recognizing exemplary staff performance.","Financial and operational reporting — compile and interpret service volume, revenue, and supply cost data using spreadsheet and office suite tools to inform management decisions.","Professional development leadership — identify external training, certification, and continuing education opportunities that advance the technical and service skills of the entire salon team."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}