{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:13.312Z","occupation":{"soc":"39-5093.00","title":"Shampooers","group":"Personal Care & Service","sector":"81","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers shampoo, scalp massage, and specialized scalp treatment services delivered at a salon shampoo station, spanning patron communication, product selection, equipment use, and salon operations from entry-level practice through team leadership.","levels":{"emerging":{"label":"Emerging","statements":["Shampoo basin and chair setup — prepare and sanitize under direct supervisor guidance before each patron appointment in a salon environment.","Basic shampoo technique — apply and rinse standard shampoo products following step-by-step instructions on patrons with routine hair types.","Scalp massage motions — perform introductory fingertip massage strokes under close supervision during a patron's wash service.","Conditioning products — select and apply a basic conditioner to patron hair following product labels and supervisor direction in a training salon.","Patron greetings and communication — welcome clients and confirm service requests using clear, polite speech at the shampoo station.","Active listening skills — repeat back patron preferences and concerns to confirm understanding before beginning a shampoo service.","Scalp appearance — recognize visibly abnormal scalp conditions such as redness or flaking and alert a supervising stylist immediately.","Scheduling software — enter and look up patron appointments using salon calendar software under guidance from a senior team member.","Water temperature and pressure — adjust shampoo bowl water to a comfortable level by checking with the patron before rinsing begins.","Towel and supply inventory — restock shampoo station towels and product supplies following a supervisor-provided checklist between appointments."]},"developing":{"label":"Developing","statements":["Hair and scalp assessment — evaluate patron hair texture, oiliness, and scalp condition independently to select appropriate shampoo and conditioning products.","Therapeutic scalp massage — deliver a consistent, comfortable massage during the shampoo service with minimal oversight across a variety of patron preferences.","Specialized conditioning treatments — apply deep-conditioning or moisturizing treatments to patron hair according to established salon protocols without direct supervision.","Patron advisement — inform patrons with recurring or persistent scalp issues of the need to seek medical evaluation, using empathetic and clear language.","Product knowledge — explain the benefits of available shampoos, conditioners, and scalp treatments to patrons who ask questions during their service.","Appointment management — update, reschedule, and confirm patron bookings using salon scheduling and email software with accuracy and reliability.","Service orientation — anticipate patron comfort needs such as robe, neck cushion, or temperature adjustments and address them proactively during the wash service.","Infrared and vibrating equipment — operate scalp treatment devices such as infrared lamps or vibrating tools safely following manufacturer and salon guidelines.","Scalp treatment application — apply specialized lotions or medicated shampoos for targeted scalp conditions according to established salon treatment protocols.","Inventory tracking — monitor shampoo and product stock levels using inventory management software and flag low-supply items to the salon manager."]},"proficient":{"label":"Proficient","statements":["Full-scope shampoo and scalp services — independently deliver shampoo, condition, massage, and scalp treatment services across diverse patron hair and scalp types in a busy salon setting.","Scalp condition identification — identify a broad range of scalp conditions including potential contagious concerns and confidently counsel patrons to seek appropriate medical treatment.","Customized treatment planning — select and sequence specialized lotions, shampoos, infrared lamp, or vibration equipment treatments tailored to individual patron scalp and hair loss needs.","Complex patron communication — manage sensitive conversations about scalp health or hair loss with empathy, clarity, and professionalism without supervisor input.","Non-routine service adaptation — adjust shampoo and treatment techniques for patrons with physical limitations, sensitivities, or unusual scalp presentations encountered without advance notice.","Retail recommendation — match patron hair and scalp needs to appropriate retail products and communicate value clearly, supporting salon sales goals during the service.","Service quality consistency — maintain high-quality, efficient shampoo and scalp services across a full day of patron appointments with dependable results.","Digital tool proficiency — use scheduling, email, inventory, and browser-based salon tools fluently to manage personal patron flow and product needs without assistance.","Patron relationship management — build and retain a loyal patron base through reliable service, sincere follow-up communication, and personalized attention at each visit.","Cross-team cooperation — coordinate timing and hand-off of patrons with stylists, colorists, and front-desk staff to ensure smooth salon workflow throughout the day."]},"advanced":{"label":"Advanced","statements":["Service standards development — establish and document shampoo, scalp massage, and treatment protocols that define quality benchmarks for all shampoo station staff in the salon.","Staff training and mentorship — coach emerging and developing shampooers in proper technique, patron communication, and scalp condition recognition through structured on-the-job instruction.","Scalp health program leadership — design and implement a comprehensive scalp treatment menu using specialized equipment and products, positioning the salon as a destination for scalp care.","Performance oversight — observe and evaluate shampooer technique and patron interaction quality, providing constructive feedback to elevate team performance across all service levels.","Patron escalation management — resolve complex or sensitive patron concerns about scalp conditions, service dissatisfaction, or referral needs with authority and professionalism.","Inventory and supply strategy — oversee salon-wide product procurement, set par levels, and manage vendor relationships for shampoo and scalp treatment supplies using inventory software.","Technology adoption — evaluate, pilot, and implement new salon scheduling, inventory, or client communication technology to improve operational efficiency across the service team.","Sales and marketing contribution — collaborate with salon leadership to develop promotional campaigns for scalp treatment services, supporting revenue growth through targeted outreach and web content.","Safety and hygiene governance — establish and enforce sanitation, equipment care, and infection-control standards at all shampoo stations to ensure regulatory compliance across the salon.","Organizational culture modeling — exemplify cooperation, empathy, optimism, and sincerity in all patron and team interactions, cultivating a service-centered culture throughout the salon environment."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}