{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:23.169Z","occupation":{"soc":"41-2022.00","title":"Parts Salespersons","group":"Sales & Related","sector":"44-45","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers parts counter and telephone sales roles in automotive, equipment, and industrial retail settings, from entry-level order fulfillment through senior leadership of a parts department.","levels":{"emerging":{"label":"Emerging","statements":["Payment transactions — process cash, card, or credit authorizations under direct supervision at a parts counter.","Customer inquiries — respond to basic questions about part availability using printed catalogs or computer displays in a retail parts environment.","Stock orders — fill straightforward customer requests from on-hand inventory following established pick-and-pack procedures.","Telephone orders — receive and record incoming parts orders accurately using a standardized order form or entry screen.","Parts labeling — locate, tag, and place stock items on designated shelves following a supervisor-directed organization system.","Sales slips — prepare basic sales receipts and invoices using office suite or point-of-sale software with guidance.","Parts catalogs and microfiche — read and navigate lookup tools to identify stock numbers and list prices for common replacement parts.","Customer complaints — escalate unresolved issues and relay back-order status updates to customers under supervisor direction.","Inventory records — enter received shipments into inventory management software following step-by-step data-entry instructions.","Replacement part identification — match simple customer descriptions of malfunctions to correct part numbers using reference materials."]},"developing":{"label":"Developing","statements":["Credit authorization — verify and process credit approvals independently, flagging exceptions to management when limits are exceeded.","Back-order communication — proactively update customers on delayed or out-of-stock parts and offer suitable substitutions from available inventory.","Stock replenishment — identify low-inventory conditions and place supplier orders through ERP or inventory management software with minimal oversight.","Multi-line telephone handling — manage concurrent phone orders efficiently, entering details accurately into CRM software during moderate call volume.","Inventory cycle counts — conduct routine stock counts, reconcile discrepancies, and adjust records in inventory management software.","Sales contracts — draft complete sales agreements and credit-account paperwork in compliance with store policies and standard templates.","Parts lookup — use electronic catalogs and computer displays to determine replacement part numbers and prices for a broad range of vehicle or equipment models.","Malfunction diagnosis support — evaluate worn or damaged parts brought in by customers and recommend correct replacements based on visual inspection and product knowledge.","Customer upselling — apply persuasion and product knowledge to suggest related accessories or consumables during routine sales transactions.","Time-sensitive order fulfillment — prioritize and sequence multiple customer orders to meet promised completion times on a busy parts floor."]},"proficient":{"label":"Proficient","statements":["Complex payment situations — resolve charge-backs, account discrepancies, and financing questions autonomously while maintaining accurate financial records.","Escalated customer complaints — independently de-escalate difficult service issues, coordinate with suppliers for resolutions, and retain customer loyalty.","Special-order management — source non-stock and hard-to-find parts through alternate supplier channels, tracking orders end-to-end in ERP software.","High-volume telephone sales — manage peak-period call queues without supervision, maintaining accuracy and customer satisfaction across all interactions.","Inventory optimization — analyze stock turnover data using spreadsheet software and recommend stocking adjustments to reduce dead stock and fill-rate gaps.","Documentation quality control — review and audit sales slips, contracts, and credit records for compliance and accuracy across the team's transactions.","Advanced catalog navigation — cross-reference multiple electronic and print resources to identify superseded, interchangeable, or obsolete part numbers.","Diagnostic parts consultation — assess detailed customer descriptions of complex mechanical malfunctions and determine precise replacement components without additional guidance.","CRM reporting — generate and interpret customer sales history and service trend reports to support retention and targeted follow-up efforts.","New product integration — evaluate incoming product lines, update pricing in inventory systems, and train colleagues on new catalog sections."]},"advanced":{"label":"Advanced","statements":["Sales strategy — develop and implement departmental sales goals, promotional plans, and pricing structures aligned with business objectives for the parts operation.","Team development — coach, mentor, and assess parts counter staff on customer service techniques, product knowledge, and system proficiency.","Vendor relationship management — negotiate terms, return allowances, and fill-rate agreements with parts suppliers to improve margin and service levels.","Inventory investment oversight — set stocking policies, approve large purchase orders, and monitor inventory asset value against budgetary targets.","Customer account program design — establish and oversee commercial account structures, credit limits, and loyalty incentives to grow wholesale business.","Technology adoption — evaluate and lead implementation of new ERP, CRM, or inventory management platforms across the parts department.","Performance metrics — define KPIs for sales volume, order accuracy, and customer satisfaction, reporting results to senior management with actionable analysis.","Cross-functional collaboration — partner with service, purchasing, and finance departments to align parts availability with workshop demand and cash-flow planning.","Compliance and audit leadership — establish internal controls for payment processing, documentation, and inventory shrinkage, ensuring regulatory and policy adherence.","Organizational culture — model integrity, dependability, and customer-first values, creating a team environment that sustains high performance and low turnover."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}