{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:50.781Z","occupation":{"soc":"41-2031.00","title":"Retail Salespersons","group":"Sales & Related","sector":"44-45","jobZone":2,"jobZoneInferred":false},"framework":{"version":null,"description":"Sell merchandise, such as furniture, motor vehicles, appliances, or apparel, to consumers.","contextCovered":"Specialty, big-box, and small-format retail across apparel, home goods, electronics, and automotive; commission and hourly compensation models; customer-facing floor work through assistant management.","levels":{"emerging":{"label":"Emerging","statements":["Product locations and basic merchandise knowledge — learn and recall under a senior associate's coaching on a small-format sales floor.","Point-of-sale system basics — operate to process common transactions under shift-manager oversight.","Customer greetings and store-script openers — deliver consistently within the first 30 seconds of customer entry.","Loss-prevention awareness — recognize common shoplifting cues and escalate to a manager rather than confronting.","Returns and exchanges within policy — process accurately on routine items at the register.","Restocking and facing — maintain to the planogram during slow periods on an assigned section.","Price tags and signage — apply correctly during sale-rollout days under supervision.","Cash-handling basics (counts, deposits, change) — perform reliably at shift open and close.","Personal protective behaviors (allergens, lifting limits, ladder safety) — follow consistently across the shift.","Manager call-outs (price overrides, complex returns) — escalate appropriately rather than guessing."]},"developing":{"label":"Developing","statements":["Multiple departments on the sales floor — cover routinely on a moderate-volume day.","Suggestive selling and add-on attachments — apply naturally on common transactions to lift basket size.","Product knowledge across the assigned department — answer specific questions without checking with a senior.","Customer objections and price-comparison questions — handle confidently using store-trained responses.","Inventory cycle counts on assigned aisles — execute accurately and flag discrepancies.","Schedule swaps, breaks, and shift handoffs — coordinate within the team without manager involvement.","New hires on the floor — buddy with on basics during their first two weeks.","Promotional setup and seasonal resets — execute to plan within an assigned section.","Loyalty program enrollments and credit applications — pitch and process per company training.","Light visual merchandising (end caps, mannequins) — refresh per the corporate guide on a routine day."]},"proficient":{"label":"Proficient","statements":["Big-ticket sales (appliances, furniture, electronics over $500) — close consistently against monthly targets.","Customer complaints and difficult returns — resolve to satisfaction without escalating to a manager.","New product launches in the department — learn quickly and become the floor's go-to within a week.","Cross-trained coverage across most departments — work effectively on any assigned floor.","Shift opening and closing procedures — run autonomously as a key-holder.","Floor team during a peak rush — coordinate priorities (registers, fitting rooms, restock) without a manager present.","Visual merchandising for the department — execute corporate directives with creative latitude.","Performance feedback for newer hires — provide substantive observations to the assistant manager.","Inventory variances and root-cause investigation — identify and recommend process fixes.","Stretch goals and SPIFFs — design micro-incentives for the team on a quiet shift."]},"advanced":{"label":"Advanced","statements":["Department revenue and conversion targets — own as department lead across a full quarter.","Hiring, scheduling, and discipline for a team of 6–15 — manage with the assistant manager.","Loss-prevention investigations — partner with corporate LP on internal and external cases.","Visual merchandising across the store — set standards and audit execution.","Vendor partnerships and in-store demo events — plan and run end-to-end.","Store-level inventory ordering and shrink management — own with the buyer and store manager.","Customer-experience metrics (NPS, mystery shop) — interpret and translate into team coaching.","Crisis-moment leadership (POS down, fire alarm, irate customer) — lead through with composure.","Talent development — identify high-potentials and coach them toward keyholder and supervisor roles.","Store operations during the manager's absence — run a full shift with full P&L accountability."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}