{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:30.594Z","occupation":{"soc":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","group":"Sales & Related","sector":"44-45","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers service sales environments including retail service floors, B2B and B2C account management, and team supervision contexts where representatives sell non-advertising, non-insurance, non-financial, and non-travel services.","levels":{"emerging":{"label":"Emerging","statements":["Customer greetings and initial inquiries — deliver using scripted protocols under direct supervisor guidance on the sales floor.","Basic product and service information — communicate verbally to walk-in customers with support from reference materials.","Customer complaints — recognize and escalate to senior staff following established complaint-handling procedures.","Merchandise pricing and display — inspect for accuracy under supervisor direction on the retail or service floor.","CRM software entry — input customer contact data and basic interaction notes under guided instruction.","Sales activity logs — record daily transactions in spreadsheet software following a provided template.","Active listening techniques — apply during customer conversations to identify immediate needs in a service environment.","Service offerings and pricing tiers — read and comprehend from provided marketing and product documentation.","Cash receipt records — assist with reconciliation tasks under close oversight at the point-of-sale station.","Email correspondence — draft routine customer replies using office suite software with supervisor review before sending."]},"developing":{"label":"Developing","statements":["Customer inquiries and complaints — respond independently and resolve common issues using established service guidelines on the sales floor.","Merchandise functionality and display standards — verify and correct regularly without supervisory prompting during floor walkthroughs.","Sales persuasion techniques — apply during one-on-one customer interactions to promote service packages in a moderate-volume environment.","CRM software records — maintain and update customer profiles, interaction histories, and follow-up tasks on a routine daily basis.","Sales performance data — monitor using spreadsheet and ERP software to flag service quality gaps for team review.","Social perceptiveness — use to read customer reactions and adjust communication style during service consultations.","Product and service upsell opportunities — identify and present based on customer needs analysis in a standard sales context.","New staff onboarding tasks — assist with by demonstrating floor procedures and customer interaction standards under manager direction.","Service agreements and contract terms — read and explain accurately to customers using plain-language communication.","Inventory status and stock levels — check using enterprise application software to confirm service or product availability during customer requests."]},"proficient":{"label":"Proficient","statements":["Customer service quality — oversee across the full sales team by monitoring interactions and intervening to resolve escalated complaints autonomously.","Sales floor operations — manage end-to-end including merchandise display, pricing accuracy, and customer flow without supervisory direction.","Negotiation with clients — lead independently to close service agreements, handling pricing objections and customizing terms to fit customer needs.","Sales and marketing software — utilize to design and execute targeted outreach campaigns aligned to customer segments and service goals.","Employee sales activities and inventory-taking — supervise directly, providing real-time coaching and performance feedback on the sales floor.","Non-routine customer situations — assess and resolve using critical thinking and deep knowledge of service offerings and company policy.","Sales performance metrics — analyze using analytical software and ERP data to identify trends and recommend actionable improvements.","Service delivery gaps — diagnose through ongoing monitoring of transaction records and customer satisfaction signals across multiple channels.","Cross-functional coordination — facilitate between sales, administration, and operations teams to ensure consistent customer experience and accurate order fulfillment.","Training materials and process documentation — develop for service representatives using office suite and graphics software based on observed operational needs."]},"advanced":{"label":"Advanced","statements":["Sales strategy and service standards — define at the organizational level, translating business objectives into actionable targets for the full sales team.","Sales team performance culture — cultivate by modeling consultative selling behaviors, setting expectations, and recognizing achievement across the department.","Customer relationship management framework — design and govern, establishing CRM usage protocols and data quality standards enterprise-wide.","Revenue growth initiatives — lead by identifying new service markets, developing pricing structures, and sponsoring go-to-market plans.","Enterprise resource planning and sales system integration — oversee to ensure accurate, real-time data flows support both operational and strategic decisions.","Organizational service quality benchmarks — establish and monitor, using analytics dashboards to hold leadership accountable to customer satisfaction outcomes.","Workforce development programs — build for sales representatives, incorporating coaching curricula, credentialing pathways, and performance review frameworks.","Senior stakeholder negotiations — lead for major accounts and partnership agreements, representing the organization's service value at the executive level.","Budget and resource allocation for sales operations — direct by analyzing financial performance data and aligning staffing and technology investments to growth priorities.","Cross-departmental policy and process reform — champion to remove barriers to customer service excellence and ensure compliance with sales ethics and regulatory standards."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}