{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:10.850Z","occupation":{"soc":"41-9099.00","title":"Sales and Related Workers, All Other","group":"Sales & Related","sector":"44-45","jobZone":null,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers retail and related sales environments where associates manage customer service, merchandise compliance, team coordination, and sales operations across storefront, showroom, and digital sales channels.","levels":{"emerging":{"label":"Emerging","statements":["Customer greetings and initial inquiries — deliver courteously and consistently under supervisor guidance on a retail sales floor.","Product pricing and display — inspect and verify accuracy under direct supervision in a storefront or showroom environment.","Customer complaints — recognize and escalate promptly to a senior associate when resolution exceeds personal authority.","Sales floor merchandise — confirm that items function as advertised by following a standard checklist provided by management.","Cash receipts and point-of-sale transactions — reconcile basic totals under close oversight during end-of-shift procedures.","Active listening techniques — apply during customer interactions to identify needs and relay information to senior staff.","Internet browser software — use to look up product specifications and inventory data when assisting customers on the floor.","Written communications — read and comprehend internal memos, product guides, and policy documents to support daily tasks.","Sales activity logs — record customer interactions and outcomes accurately using document management software as directed.","Basic mathematics — apply when calculating discounts, totals, or change amounts during routine sales transactions."]},"developing":{"label":"Developing","statements":["Customer service interactions — manage independently across greeting, inquiry, and complaint resolution in a moderate-traffic retail environment.","Merchandise pricing and shelf displays — audit routinely and correct discrepancies without requiring supervisory intervention.","Sales activity monitoring — track individual customer service quality indicators and flag recurring issues to management.","Small sales team coordination — direct and support peers during busy periods, ensuring coverage and task completion on the floor.","Persuasion and negotiation skills — apply during customer consultations to close sales and address objections in familiar product categories.","Desktop publishing and graphics software — use to prepare promotional materials and simple visual displays supporting in-store campaigns.","Inventory reconciliation — participate in regular stock counts and assist in identifying shrinkage or discrepancy patterns.","Social perceptiveness — read customer cues and adjust communication style to improve satisfaction and conversion rates.","Product knowledge — build and apply across assigned categories to provide accurate, confident recommendations to customers.","Sales and marketing principles — apply foundational concepts when contributing to floor promotions and upselling strategies."]},"proficient":{"label":"Proficient","statements":["Customer service quality — oversee across the full sales floor, proactively identifying and resolving service gaps without managerial direction.","Merchandise compliance — conduct thorough audits ensuring all goods are correctly priced, properly displayed, and perform as advertised.","Employee sales activities — supervise and evaluate team members engaged in selling, inventory, and cash reconciliation in a multi-associate environment.","Non-routine customer complaints — resolve independently using negotiation and critical thinking skills to achieve satisfactory outcomes.","Sales performance data — analyze trends and generate actionable recommendations using document management and spreadsheet tools.","Web page creation and editing software — use to update product listings and promotional content on company digital channels.","Staffing and workflow — schedule and assign floor responsibilities to ensure adequate coverage during peak and off-peak periods.","Economics and accounting knowledge — apply when interpreting sales margins, evaluating pricing strategies, and reporting financial results.","Cross-functional coordination — liaise with purchasing, logistics, and marketing teams to align floor operations with broader business goals.","Training delivery — coach new associates on customer service protocols, POS systems, and compliance standards in a structured on-the-job setting."]},"advanced":{"label":"Advanced","statements":["Organizational sales strategy — define and implement direction for the sales team aligned with company revenue and customer experience objectives.","Performance standards — establish measurable benchmarks for customer service quality, merchandise compliance, and sales productivity across the operation.","Team development — mentor developing and proficient associates through structured feedback, career planning, and progressive responsibility assignments.","Policy and procedure design — author and update operational guidelines governing inventory, cash handling, and customer escalation processes.","CAD and advanced software tools — champion adoption of technology solutions that improve merchandising layout, workflow efficiency, and reporting accuracy.","Market and competitive intelligence — synthesize industry data and customer feedback to inform pricing, assortment, and promotional decisions at scale.","Vendor and partner negotiations — lead high-stakes discussions with suppliers and service providers to secure favorable terms and quality standards.","Budget and resource allocation — oversee departmental financial planning, balancing labor costs, inventory investment, and marketing spend.","Organizational culture — model and reinforce values of dependability, achievement orientation, and customer-first service across all levels of the sales team.","Stakeholder reporting — present sales operations outcomes, risk assessments, and strategic recommendations to executive leadership and external partners."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}