{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:09.173Z","occupation":{"soc":"43-3071.00","title":"Tellers","group":"Office & Administrative Support","sector":"52","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers cash handling, check verification, transaction recording, customer service, and compliance in a retail bank branch environment from entry-level teller to branch operations lead.","levels":{"emerging":{"label":"Emerging","statements":["Currency, coins, and checks — count by hand or with a currency-counting machine under direct supervision to prepare items for deposit at a retail bank branch.","Cash drawer balance — verify and reconcile at end of shift using a calculator or adding machine with guidance from a senior teller.","Deposit slips — review for accuracy and confirm that written and numerical amounts agree under close supervisor oversight at a teller window.","Customer transactions — enter basic data into banking software to generate computer-generated receipts while following step-by-step branch procedures.","Check endorsements and dates — examine for completeness and legibility by following a supervisor-provided verification checklist at the teller counter.","Account balances — query in the banking system to confirm sufficient funds before processing a cash-out request, under direct teller supervision.","Basic arithmetic calculations — apply to verify transaction totals and coin counts using a calculator in a supervised branch environment.","Customer inquiries — listen attentively and direct routine questions to the appropriate staff member while learning branch service protocols.","Branch security procedures — follow established protocols when handling cash at the teller window, under the guidance of a head teller.","Word processing and office suite software — use to complete routine administrative forms and correspondence as assigned by branch management."]},"developing":{"label":"Developing","statements":["Cash drawer totals — balance currency, coin, and checks independently at shift end using branch computers and calculators with minimal oversight.","Checks received for deposit — verify signatures, amounts, and account details routinely at the teller window, applying bank compliance guidelines.","Bank vault cash levels — monitor daily balances and flag discrepancies to the head teller in accordance with branch security procedures.","Customer transaction records — enter and update accurately in enterprise banking software, issuing receipts and maintaining an organized transaction log.","Check validity — examine dates, endorsements, bank names, and payee identification across a full shift workload using standard branch verification procedures.","Deposit and shipment preparation — count and package currency and coins for transfer to branch banks or the Federal Reserve Bank with routine accuracy.","Minor account discrepancies — investigate and resolve straightforward errors by reviewing transaction histories and communicating clearly with customers at the counter.","Time management — prioritize teller window tasks during peak service periods to maintain queue flow while sustaining accuracy standards.","Electronic mail and document management software — use to track and share transaction records and customer correspondence within branch administrative workflows.","Customer service interactions — apply social perceptiveness and active listening to adapt communication style to diverse customers in a retail banking setting."]},"proficient":{"label":"Proficient","statements":["End-of-shift cash drawer reconciliation — perform autonomously and troubleshoot calculation errors across multiple teller stations using branch accounting and spreadsheet software.","Complex check verification — assess legality, identify irregularities in endorsements or dates, and make independent hold or approval decisions at the teller window.","Vault cash management — audit balances, identify out-of-tolerance variances, and coordinate corrective action with operations staff to maintain branch liquidity controls.","Customer account discrepancies — resolve multi-transaction errors and disputes independently by analyzing system records and applying bank policy within a retail branch environment.","High-volume deposit processing — receive, verify, and record large batches of checks and cash accurately while managing concurrent teller responsibilities without supervisory guidance.","Fraud indicators — recognize suspicious transaction patterns or document irregularities and escalate appropriately through branch security and public safety protocols.","Regulatory compliance requirements — apply knowledge of banking regulations and internal controls consistently across all cash-handling and check-processing tasks.","Teller software and ERP systems — navigate advanced features of enterprise banking platforms to research account histories and generate detailed transaction reports.","Critical thinking in non-routine situations — evaluate ambiguous customer requests or unusual financial instruments and determine the correct course of action under branch policy.","Written communication — compose clear account adjustment memos and customer correspondence using word processing software to document resolved discrepancies in branch records."]},"advanced":{"label":"Advanced","statements":["Branch cash-handling standards — design and implement updated teller procedures and accuracy benchmarks that align with regulatory requirements across the full branch operation.","Teller team performance — mentor and coach emerging and developing tellers on reconciliation, verification, and customer service skills to elevate branch-wide accuracy rates.","Vault and cash-flow strategy — oversee vault balance targets and currency order schedules, coordinating with the Federal Reserve Bank to ensure optimal branch liquidity.","Operational risk and fraud prevention — lead the identification and mitigation of systemic cash-handling vulnerabilities by analyzing branch transaction data and security incident reports.","Technology adoption — evaluate and champion the implementation of new accounting, document management, or ERP software that improves teller efficiency and audit compliance.","Customer escalation resolution — manage complex or sensitive account disputes that exceed front-line authority, applying deep knowledge of banking policy and customer service principles.","Regulatory reporting and audit readiness — ensure branch teller operations consistently meet internal audit standards and external regulatory requirements through proactive compliance oversight.","Cross-functional collaboration — partner with operations, compliance, and retail management leaders to align teller workflows with broader organizational service and risk objectives.","Performance metrics and reporting — develop branch-level dashboards using spreadsheet and reporting tools to track teller error rates, transaction volumes, and service quality indicators.","Organizational training resources — create and deliver structured onboarding curricula and ongoing skill-development programs that prepare new tellers for Job Zone 2 responsibilities from day one."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}