{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:45.306Z","occupation":{"soc":"43-4141.00","title":"New Accounts Clerks","group":"Office & Administrative Support","sector":"55","jobZone":3,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers new accounts clerk competencies in retail and commercial banking branch environments, from supervised entry-level account opening and teller support through senior-level autonomous service delivery to leadership of branch-wide new accounts strategy and staff development.","levels":{"emerging":{"label":"Emerging","statements":["New account intake forms — complete and submit under direct supervisor review in a retail banking branch environment.","Customer deposit and fee records — collect and enter into banking software following step-by-step procedural guides.","Basic account information — key into the bank's database accurately under close oversight during initial onboarding period.","ATM card and direct deposit procedures — explain to new customers using prepared reference materials at the service desk.","Incoming customer inquiries — respond to using scripted service guidelines in a supervised branch setting.","Standard account application interviews — conduct with straightforward customers following a structured question checklist.","Simple teller transactions — process including cash handling and receipt issuance under direct supervision at the teller window.","Customer referrals to senior bank personnel — initiate when questions exceed entry-level scope in a branch office.","Related account opening documents — file and organize in physical and electronic folders according to established filing protocols.","Basic office suite software and email tools — use to draft correspondence and log account activity under manager guidance."]},"developing":{"label":"Developing","statements":["New account data — compile and enter into CRM and database systems with minimal oversight during routine daily operations.","Customer deposits, fees, and receipts — record and reconcile accurately using accounting software in a mid-volume branch environment.","Safe-deposit box rental agreements — process and complete by interviewing customers independently following standard bank procedures.","Available banking services including bonds and deposit accounts — explain clearly to diverse customers without referencing scripted materials.","Account application errors — investigate and correct by cross-referencing customer and bank records upon request with limited supervision.","Teller duties — perform reliably during peak periods, including cash balancing and transaction verification at a full-service branch.","Customer financial needs — assess during intake interviews and route customers to appropriate specialists using judgment developed through experience.","Direct deposit and certificate of deposit applications — guide customers through independently, addressing common follow-up questions on the spot.","Spreadsheet software — use to track new account volumes, pending applications, and daily transaction summaries for branch reporting.","Customer service interactions — monitor for satisfaction signals and adapt communication style to meet varying customer expectations."]},"proficient":{"label":"Proficient","statements":["Complex or non-routine account opening scenarios — resolve autonomously by applying knowledge of banking regulations and customer service standards.","Full teller function — execute independently across all transaction types including large cash transactions and foreign currency in a high-volume branch.","Account discrepancies and error investigations — lead end-to-end using detailed review of bank records, CRM data, and transaction histories.","Full range of retail banking products including securities and bonds — present and recommend to customers based on thorough needs assessment.","Customer complaint resolution — manage without escalation by applying critical thinking and bank policy knowledge across the full scope of new accounts services.","ERP and financial analysis software — utilize to generate branch-level account performance reports and identify service gaps.","Multi-channel customer communication — coordinate across in-person, phone, and email channels to ensure consistent and accurate account servicing.","New accounts workflow quality — monitor across daily operations to identify recurring data entry errors and recommend corrective procedures.","Customer onboarding efficiency — improve by evaluating existing intake processes and proposing updates grounded in compliance and service best practices.","Regulatory and public safety requirements related to new accounts — apply confidently during KYC and fraud prevention screenings at account opening."]},"advanced":{"label":"Advanced","statements":["Branch new accounts strategy — set direction by defining service standards, performance benchmarks, and compliance expectations across the department.","New accounts staff training programs — design and deliver to build competency in account opening procedures, software tools, and customer service techniques.","CRM and database systems — oversee configuration and usage standards to ensure data integrity and consistent account management practices branch-wide.","Cross-functional banking service delivery — lead by coordinating new accounts operations with teller, lending, and investment teams to meet customer financial goals.","Departmental performance metrics — analyze using financial analysis and ERP software to drive continuous improvement in account acquisition and retention.","Complex escalated customer situations — resolve at the executive level by applying deep judgment in compliance, ethics, and customer relationship management.","Sales and service culture — cultivate within the new accounts team through coaching, feedback cycles, and modeling effective customer engagement behaviors.","Regulatory compliance frameworks for new account operations — champion organization-wide, ensuring alignment with banking laws and institutional risk policies.","Technology adoption across the new accounts function — guide by evaluating emerging banking tools and leading implementation of upgraded software platforms.","Organizational new accounts policies and procedures — author and maintain to reflect current regulatory requirements, industry best practices, and institutional priorities."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}