{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:11.632Z","occupation":{"soc":"43-4199.00","title":"Information and Record Clerks, All Other","group":"Office & Administrative Support","sector":"55","jobZone":null,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers information and record clerk roles in office, administrative, healthcare, government, and regulated-industry settings, from entry-level data entry and customer service through executive oversight of records systems and departmental workforce management.","levels":{"emerging":{"label":"Emerging","statements":["Customer inquiries and basic policy questions — respond to using scripted procedures under direct supervisor guidance in an office or service center environment.","Records and data entry forms — locate, copy, and file accurately following established protocols in a document management system.","Word processing software — produce routine correspondence and simple reports under close supervision in an administrative office setting.","Customer complaints — recognize and escalate unresolved issues to a senior clerk or supervisor in a service-oriented work environment.","Operating system software and shared drives — navigate and organize digital files following departmental naming conventions under instruction.","Oral communications from customers or colleagues — listen attentively and confirm understanding by paraphrasing key information at a front-desk or call-center station.","Production, payroll, or shipping records — locate specified entries and flag obvious discrepancies for supervisory review in a record-keeping office.","Written procedures and policy manuals — read and apply basic guidelines when completing standard administrative tasks in a clerical role.","Time-sensitive filing and data tasks — prioritize a personal daily task list with guidance from a team lead in a busy administrative unit.","Personal conduct and data handling — demonstrate dependability and integrity by following confidentiality rules on every assigned record-keeping task."]},"developing":{"label":"Developing","statements":["Customer complaints and policy questions — resolve routine issues independently by applying established procedures in a multi-function office or service center.","Production, payroll, and shipping reports — review and verify details for accuracy and completeness with minimal supervisory oversight in a records department.","Written responses to customer or staff inquiries — compose clear and professional communications using word processing software in an administrative support role.","Document management software — maintain, retrieve, and update records across multiple filing systems to support daily operations in a medium-sized organization.","Complex or sensitive customer interactions — apply active listening and social perceptiveness to de-escalate situations before escalating to a supervisor when necessary.","Administrative workflows and deadlines — manage competing priorities and self-monitor progress to meet daily output targets in a high-volume clerical environment.","Analytical or scientific software and spreadsheets — generate basic reports summarizing operational data for supervisor review in a records or compliance office.","New office procedures and software updates — read comprehension materials and adapt personal work methods to revised standards without direct instruction.","Team communication and coordination — collaborate with colleagues across administrative units to share information and complete interdepartmental records requests.","Compliance and public safety guidelines — apply knowledge of relevant regulations when processing sensitive records in a healthcare, government, or financial services setting."]},"proficient":{"label":"Proficient","statements":["Difficult or complex customer problems — resolve autonomously by diagnosing root causes and applying policy knowledge at an organizational service desk or records center.","Escalated complaints beyond front-line capacity — guide junior clerks through resolution steps and serve as primary point of contact in a multi-tier customer service operation.","Activity records including payroll, production, and shipping data — audit and cross-verify against source documents to ensure data integrity across an enterprise records system.","Office and administrative workflows — identify inefficiencies and recommend procedural improvements to management in a full-scope clerical or information services environment.","Web page creation and editing software — update internal or public-facing content portals with accurate policy and procedural information in a department-wide knowledge base.","Medical or industry-specific software — process specialized records and ensure regulatory compliance without direct supervision in a healthcare or regulated-industry office.","Critical thinking and pattern recognition — detect anomalies in data sets or recurring complaint trends and prepare written summaries with recommended corrective actions.","Training and guidance sessions — deliver informal instruction to developing clerks on software tools, record-keeping standards, and customer service protocols in the workplace.","Cross-functional administrative projects — coordinate with finance, HR, and operations departments to consolidate records and produce comprehensive management reports.","Time management across full caseloads — independently prioritize high-volume, deadline-driven tasks including records review, customer responses, and compliance checks."]},"advanced":{"label":"Advanced","statements":["Quality standards for office, administrative, and customer service staff — supervise adherence by setting clear performance expectations and conducting regular reviews across a departmental team.","Policies and procedures for customer service and record-keeping — develop, update, and communicate organizational guidelines that govern clerk operations at an enterprise level.","Escalated and systemic customer service failures — lead resolution efforts by designing corrective protocols and coaching supervisors in a multi-site or large-scale organization.","Records systems and document management infrastructure — evaluate, select, and implement software platforms that support compliance and operational efficiency organization-wide.","Administrative workforce performance — assess individual and team output data, identify skill gaps, and establish targeted development plans for information and records staff.","Organizational policy alignment — translate regulatory, legal, and strategic requirements into operational procedures that govern all records and information clerk functions.","Cross-departmental data integrity initiatives — direct audit programs covering production, payroll, shipping, and compliance records to ensure accuracy at an enterprise scale.","Budgeting and resource planning for administrative units — lead staffing, technology, and process investment decisions that optimize office operations across the organization.","Organizational culture of integrity and dependability — model and institutionalize professional conduct standards through hiring criteria, onboarding, and ongoing accountability mechanisms.","Strategic reporting on administrative operations — synthesize records data, complaint trends, and workforce metrics into executive-level insights that drive organizational decision-making."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}