{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:40:53.070Z","occupation":{"soc":"43-5011.00","title":"Cargo and Freight Agents","group":"Office & Administrative Support","sector":"48-49","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers cargo and freight agent practice across domestic and international freight offices, warehouse operations, and logistics coordination environments, from entry-level document handling to executive-level carrier strategy and team leadership.","levels":{"emerging":{"label":"Emerging","statements":["Shipping documents such as bills of lading and invoices — complete accurately under direct supervisor guidance in a freight office setting.","Shipment records for goods shipped, received, and stored — enter and maintain in inventory management software with close oversight.","Freight or postal rate tables — reference and apply to estimate basic shipment costs under supervision in a logistics operation.","Consignees and customers — notify of freight or baggage arrival using scripted email templates and standard office communication tools.","Delivery progress of assigned shipments — monitor using company tracking systems and report status updates to a senior agent.","Shipping or freight paperwork — review for completeness and flag errors to a supervisor before processing in a warehouse or freight office.","Basic transportation terminology and routing concepts — recognize and apply when sorting and categorizing incoming shipment requests.","Office suite and word processing software — use to draft routine correspondence and format shipping-related documents under direction.","Stored items — retrieve from designated warehouse locations following step-by-step retrieval procedures with minimal independent judgment.","Customer inquiries about shipment status — respond to using established scripts and escalate complex issues to experienced colleagues."]},"developing":{"label":"Developing","statements":["Method of shipment for standard cargo — determine independently by evaluating weight, destination, and urgency in a regional freight office.","Bills of lading, invoices, and customs documents — prepare routinely and review for regulatory compliance with reduced supervisory oversight.","Freight rates and carrier options — compare and estimate using procurement software to select cost-effective solutions for routine shipments.","Client advisories on transportation and payment methods — deliver clearly and accurately based on familiarity with standard carrier agreements.","Lost or delayed shipments — trace by querying database systems and coordinating with carriers to resolve issues within normal business timelines.","Shipment cost and weight records — maintain accurately across multiple active shipments using spreadsheet software in a busy cargo operation.","Cargo delivery schedules — coordinate and communicate with consignees and internal teams to ensure timely pickup and delivery arrangements.","Active listening and questioning techniques — apply when gathering client shipping requirements to recommend appropriate transportation solutions.","Shipping regulations related to public safety and hazardous materials classifications — apply correctly when processing freight documentation.","Inventory management software — use to track inbound and outbound cargo volumes and generate routine status reports for operations staff."]},"proficient":{"label":"Proficient","statements":["Transport arrangements with multiple freight and shipping companies — negotiate autonomously to secure favorable rates and reliable service for clients.","Complex or non-standard shipment documentation including international bills of lading and export invoices — prepare and audit for full compliance.","End-to-end delivery progress across a portfolio of shipments — monitor proactively and intervene to resolve bottlenecks before client impact occurs.","Client consultation on multi-modal transportation strategies and payment terms — conduct independently, drawing on deep knowledge of carrier networks.","Freight cost estimation models — develop and apply using ERP and spreadsheet software to support accurate quoting across diverse cargo types.","Comprehensive shipment records and audit trails — maintain and reconcile across inventory management and database systems for regulatory review.","Lost or damaged cargo claims — investigate thoroughly, coordinating with carriers, insurers, and clients to achieve timely resolution.","Geographic routing challenges and customs requirements for cross-border shipments — analyze and resolve using knowledge of transportation law and geography.","Critical thinking and deductive reasoning — apply when evaluating carrier performance data to identify systemic service issues and recommend corrective action.","Junior agents and new staff — guide and demonstrate correct use of procurement and freight management software in daily freight operations."]},"advanced":{"label":"Advanced","statements":["Carrier negotiation strategies and volume contract agreements — lead at an organizational level to reduce freight costs and improve service-level outcomes.","Departmental documentation standards and compliance protocols for bills of lading, invoices, and regulatory filings — establish and enforce across all staff.","Organization-wide shipment tracking and performance monitoring systems — design and oversee to ensure visibility and accountability across all cargo flows.","Client relationship strategy for key accounts — direct by setting service expectations, resolving escalated disputes, and securing long-term partnerships.","Freight cost management and budgeting processes — lead for the department, using ERP data and trend analysis to optimize operational expenditure.","Record-keeping policies and data integrity standards — develop and implement across inventory and database systems to meet audit and legal requirements.","Cargo loss prevention and crisis response plans — author and execute when major shipment disruptions affect multiple clients or high-value freight.","Team professional development in transportation regulations, geography, and customer service — design and deliver training programs for cargo agents at all levels.","Cross-functional coordination with customs, legal, and operations leadership — lead to ensure freight activities align with public safety, law, and company strategy.","Technology adoption roadmaps for freight management platforms and office automation tools — champion and oversee implementation to improve agent productivity and accuracy."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}