{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:40:51.127Z","occupation":{"soc":"43-5031.00","title":"Public Safety Telecommunicators","group":"Office & Administrative Support","sector":"48-49","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers public safety telecommunications work performed in 911 answering points and dispatch centers, spanning emergency call intake, multi-agency coordination, radio monitoring, GIS-assisted location verification, and center leadership.","levels":{"emerging":{"label":"Emerging","statements":["Incoming emergency telephone calls — receive and log under direct supervisor guidance in a public safety answering point.","Caller location and problem nature — identify by asking scripted questions during supervised shifts at a dispatch center.","Basic radio frequencies — monitor and report activity to a senior dispatcher during structured on-the-job training.","Emergency and non-emergency call types — distinguish and categorize following established classification protocols in a 911 center.","Call details and dispatch records — enter accurately into a computer-aided dispatch system under close supervision.","Small-scale maps and computer-screen location data — read and interpret with guidance to assist callers seeking directions.","Standard dispatch procedures — follow step-by-step when relaying initial information to responding units during training shifts.","Pre-approved emergency medical instructions — deliver verbatim to callers as directed by certified protocol cards and a supervising dispatcher.","Office suite and word processing software — use to complete basic administrative forms and shift documentation in the communications center.","Active listening skills — apply to capture essential caller information accurately during low-complexity calls under direct oversight."]},"developing":{"label":"Developing","statements":["Multi-line emergency telephone system — manage independently during routine shifts, routing police, fire, and EMS calls with minimal oversight.","Caller questioning techniques — apply consistently to assess caller location and emergency nature and determine appropriate response type.","Dispatch priority levels — evaluate and assign for common incident types in accordance with departmental procedures without supervisory prompting.","Radio communications across public works, school security, and civil defense frequencies — monitor simultaneously and synthesize developing situational information.","Emergency medical pre-arrival instructions — provide calmly and accurately to distressed callers while coordinating unit dispatch in parallel.","Computer-aided dispatch and helpdesk software — operate proficiently to record call details, track unit status, and retrieve incident histories.","Geographic information system tools — use to confirm caller locations, cross-reference addresses, and relay accurate directions to field units.","Information relay between emergency sites, law enforcement agencies, and notification groups — execute efficiently using radio and mobile messaging platforms.","Stress and high call-volume periods — manage personal self-control and maintain accuracy of data entry and verbal communication throughout.","Written incident logs and shift reports — compose clearly and completely in compliance with records retention standards at the dispatch center."]},"proficient":{"label":"Proficient","statements":["Complex multi-agency incidents — coordinate communications independently, prioritizing simultaneous calls and dispatching units across police, fire, and EMS disciplines.","Non-routine or rapidly escalating emergencies — assess with sound judgment and adjust response priorities in real time without supervisory direction.","Caller demeanor and emotional state — interpret through social perceptiveness to adapt communication style and extract accurate information under high stress.","Advanced map reading and GIS screen data — apply to resolve ambiguous location information and provide precise directions during active emergencies.","Full-scope radio network monitoring — maintain selective attention across multiple frequencies to detect pattern changes and anticipate resource needs.","Emergency medical protocol delivery — execute with clinical confidence for complex medical scenarios, guiding callers through CPR and other life-safety interventions.","Interagency information relay protocols — manage end-to-end to ensure accurate and timely notification of law enforcement, hospitals, and emergency management officials.","Database and document management software — leverage to retrieve prior incident records, support investigations, and ensure data integrity across shift handoffs.","Inductive and deductive reasoning — apply to identify connections between separate incoming calls that may indicate a larger or developing public safety event.","Departmental policies and applicable law and government regulations — interpret and apply correctly when handling sensitive, legally significant, or escalated incidents."]},"advanced":{"label":"Advanced","statements":["Dispatch center training curriculum — design and deliver to onboard new telecommunicators, aligning instruction with current public safety standards and certification requirements.","Operational protocols and standard operating procedures — author, review, and revise to reflect regulatory changes, after-action findings, and evolving best practices.","Center-wide quality assurance program — lead by monitoring call recordings, evaluating performance metrics, and coaching staff toward measurable improvement.","Multi-agency communication plans for large-scale emergencies — develop and exercise in coordination with law enforcement, fire, EMS, and emergency management leadership.","Technology acquisition decisions — guide by assessing CAD systems, GIS platforms, and telecommunications infrastructure against organizational capacity and public safety mission needs.","Departmental performance data and trend reports — analyze and present to city leadership and oversight bodies to support staffing, budget, and policy decisions.","Organizational stress-tolerance and wellness culture — champion by implementing peer-support programs and resilience resources within the communications center.","Mutual aid communication agreements — negotiate and operationalize with neighboring jurisdictions to ensure seamless interoperability during regional incidents.","Accreditation and compliance processes — oversee by ensuring the center meets national public safety communications standards and maintains required certifications.","Strategic workforce development plans — formulate to address succession needs, skill gaps, and retention challenges across all levels of the telecommunications unit."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}