{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:41:10.680Z","occupation":{"soc":"43-5051.00","title":"Postal Service Clerks","group":"Office & Administrative Support","sector":"48-49","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers postal service clerk competencies from entry-level counter and sorting duties through senior operational leadership in a USPS or equivalent postal facility environment.","levels":{"emerging":{"label":"Emerging","statements":["Letter and parcel weights — measure and record under direct supervisor guidance at a post office counter.","Postage rates and mailing cost tables — reference and apply with assistance when processing standard outgoing mail.","Incoming and outgoing mail — sort by hand into basic destination categories following established sorting protocols.","Package and envelope condition — inspect for obvious damage or insufficient postage under close supervisory review.","Recipient signatures — collect and log for registered or special delivery items using provided forms and checklists.","Mail carts and containers — transport between designated workstations following prescribed routes on the facility floor.","Common mail regulations and postage rate charts — consult and relay basic answers to customer inquiries at the service window.","Electronic mail-sorting device operation — perform entry-level scanning tasks under direct instruction in a postal processing area.","Point-of-sale software — process straightforward customer transactions with supervisor oversight at the retail counter.","Workplace safety and handling procedures — follow established guidelines when moving parcels and containers in a postal facility."]},"developing":{"label":"Developing","statements":["Letter and parcel mailing costs — compute accurately for standard and common specialty mail types with minimal supervisory input at a busy service counter.","Postage sufficiency and package compliance — check outgoing items against current USPS regulations routinely without prompting during daily processing shifts.","Electronic mail-sorting and scanning devices — operate consistently to process moderate volumes of mixed mail across multiple destination categories.","Signature acquisition records — maintain accurately for registered and special delivery items across a full shift, resolving minor discrepancies independently.","Customer mail regulation questions — answer with confidence and accuracy, drawing on working knowledge of postage rates and post office box procedures.","Mail flow between workstations — coordinate transport efficiently to keep processing queues moving during moderate-traffic periods.","Inventory management software — track mailing supplies and flag replenishment needs as part of routine counter and back-office duties.","Time management across concurrent tasks — balance customer service, sorting, and administrative duties during standard postal operating hours.","Non-standard or oversized parcel requirements — identify appropriate mailing class and surcharges using rate reference materials with limited guidance.","Workplace incidents and mail irregularities — document and report following established postal procedures during daily operations."]},"proficient":{"label":"Proficient","statements":["Complex mailing cost scenarios — calculate independently for international, bulk, and specialty mail classes in a high-volume postal retail environment.","Mail condition and regulatory compliance — audit outgoing batches thoroughly, catching and resolving postage and packaging issues before dispatch.","High-volume electronic sorting operations — manage and troubleshoot device settings to maintain throughput accuracy during peak processing periods.","Special delivery and registered mail workflows — oversee end-to-end signature collection, tracking, and recordkeeping without supervisory intervention.","Escalated customer inquiries — resolve complex questions about mail regulations, rates, and procedures authoritatively at the public service counter.","Cross-station mail transport logistics — optimize routing and sequencing to minimize delays across the full postal facility floor.","Point-of-sale and accounting software — reconcile daily transaction records, identify discrepancies, and produce accurate end-of-day reports.","New colleague onboarding — demonstrate sorting device operation, postage calculation, and compliance checks to newly assigned clerks on the work floor.","Mail irregularities and customer complaints — investigate root causes and implement corrective actions within established postal service guidelines.","Service quality monitoring — track own and peer performance against accuracy and throughput benchmarks, adjusting methods to meet postal facility standards."]},"advanced":{"label":"Advanced","statements":["Facility-wide mail processing standards — establish and communicate best-practice protocols for weighing, sorting, and postage verification across all clerk positions.","Compliance and regulatory updates — interpret new USPS regulations and translate them into updated procedures, training materials, and counter guidance for the entire team.","Workload and scheduling strategy — design shift assignments and task rotations to optimize throughput and customer service levels across peak and off-peak postal periods.","Technology adoption — evaluate and lead implementation of updated electronic sorting, POS, and inventory management systems across the postal facility.","Performance metrics and quality assurance — define accuracy, throughput, and customer satisfaction targets and hold the team accountable through structured review processes.","Staff development programs — design and deliver competency-based training curricula covering sorting operations, postage compliance, and customer service for new and experienced clerks.","Cross-functional coordination — liaise with delivery, transportation, and administrative units to align mail processing workflows with facility-wide operational goals.","Customer escalation resolution — adjudicate complex or sensitive customer disputes regarding mail loss, damage, or regulatory compliance at the organizational level.","Continuous process improvement — identify bottlenecks in sorting, postage, and transport workflows and lead structured initiatives to reduce errors and processing times.","Organizational culture and work standards — model and reinforce dependability, integrity, and attention to detail as behavioral norms across the full postal service clerk team."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}