{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:41:08.420Z","occupation":{"soc":"43-6011.00","title":"Executive Secretaries and Executive Administrative Assistants","group":"Office & Administrative Support","sector":"55","jobZone":3,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers administrative support competencies for executive secretaries and executive administrative assistants working in corporate, government, and institutional office environments, from entry-level task execution through strategic leadership of enterprise administrative functions.","levels":{"emerging":{"label":"Emerging","statements":["Executive schedules — maintain and update using calendar and scheduling software under direct supervisor guidance in a corporate office setting.","Incoming phone calls — answer, screen, and route to appropriate parties or record messages following established office protocols.","Correspondence and email — open, sort, and distribute to designated recipients according to departmental filing procedures.","Business documents — draft basic memos, letters, and routine reports using word processing software with close review by a supervisor.","Visitor access — greet office guests, verify appointment details, and direct them to appropriate personnel following reception protocols.","Travel itineraries — compile basic travel arrangements for executives by following pre-approved vendor lists and booking procedures.","Office supplies and records — organize and maintain physical and digital filing systems under guidance in a standard administrative environment.","Routine inquiries — prepare templated responses to common correspondence using approved language and format guidelines.","Presentation software — create simple slide decks from provided content under supervision to support executive meetings.","Data entry — input financial and departmental data accurately into database and spreadsheet applications following structured templates."]},"developing":{"label":"Developing","statements":["Executive calendars — coordinate and balance competing schedule demands across multiple executives with minimal supervisory oversight in a mid-sized corporate office.","Travel logistics — arrange complex domestic and international travel including itineraries, accommodations, and expense documentation for executive staff.","Business reports and financial statements — prepare polished documents using spreadsheet and word processing software, applying standard formatting and data accuracy checks.","Departmental correspondence — draft and finalize responses to routine and semi-routine inquiries independently, applying appropriate tone and organizational voice.","Incoming communications — triage and prioritize email, faxes, and mail for senior executives, escalating urgent items in a timely manner.","Office service coordination — assist in managing records, budget tracking, and departmental finance tasks using accounting and procurement software.","Visitor and stakeholder interactions — assess visitor purpose, apply access protocols, and exercise social perceptiveness to manage sensitive situations diplomatically.","Document management systems — organize, version-control, and retrieve corporate documents and records using enterprise document management software.","Meeting support — prepare agendas, collate briefing materials, and distribute minutes following executive team meetings in a professional office environment.","Database queries — run standard queries and generate summary reports from administrative databases to support departmental decision-making."]},"proficient":{"label":"Proficient","statements":["Multi-executive scheduling — autonomously manage and resolve complex calendar conflicts across senior leadership teams, anticipating priorities in a fast-paced corporate environment.","Executive travel programs — independently design comprehensive travel arrangements including contingency planning, visa coordination, and cost optimization for executive-level staff.","Financial and operational documents — produce high-quality invoices, budget summaries, and executive presentations using integrated software suites with no supervisory review required.","Non-routine correspondence — compose nuanced responses to sensitive or ambiguous correspondence on behalf of executives, exercising sound judgment and organizational discretion.","Office services management — independently oversee records management, personnel issue tracking, departmental finances, and facility coordination across an executive support function.","Stakeholder communication — facilitate clear and professional communication between executives, internal teams, and external parties, adapting messaging for diverse audiences.","Critical information filtering — analyze incoming communications, apply critical thinking to identify priority items, and brief executives on actionable matters efficiently.","Process improvement — identify inefficiencies in administrative workflows and implement revised procedures using appropriate technology tools in an office environment.","Procurement and vendor coordination — manage vendor relationships, process procurement requests, and track departmental purchasing within approved budget parameters.","Training and onboarding — guide newly hired administrative staff through office systems, software tools, and departmental protocols to accelerate their competency development."]},"advanced":{"label":"Advanced","statements":["Administrative strategy — design and implement enterprise-wide administrative support frameworks that align executive operations with organizational goals and efficiency standards.","Executive office leadership — direct the full scope of executive administrative support functions, setting standards, allocating resources, and ensuring consistent service quality across a large organization.","Policy and procedure development — author and institutionalize administrative policies governing correspondence, records, scheduling, and office services for an entire executive division.","Staff development — mentor, evaluate, and develop a team of administrative professionals, building organizational capability through structured coaching and performance feedback.","Cross-functional coordination — lead coordination across departments, executive teams, and external stakeholders on high-priority organizational initiatives requiring integrated administrative oversight.","Budget stewardship — oversee departmental administrative budgets, analyze variances, and present financial recommendations to senior leadership in a corporate governance context.","Technology governance — evaluate, select, and champion adoption of enterprise administrative technology platforms to modernize office operations and improve executive productivity.","Organizational communication — serve as a trusted communication conduit for C-suite executives, managing sensitive information and representing executive interests with the highest level of discretion.","Crisis and continuity planning — develop contingency protocols for administrative operations to maintain executive support continuity during organizational disruptions or emergencies.","Executive relationship management — cultivate and manage high-value relationships with external partners, board members, and key stakeholders on behalf of senior executives at an organizational scale."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}