{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:45.028Z","occupation":{"soc":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","group":"Office & Administrative Support","sector":"55","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers general office and administrative support work performed in business, government, and institutional settings where secretaries and administrative assistants manage communications, scheduling, records, and office technology across a range of organizational sizes and industries.","levels":{"emerging":{"label":"Emerging","statements":["Incoming telephone calls — answer promptly and relay accurate messages to the appropriate staff member under direct supervisor guidance in a general office setting.","Office visitors and callers — greet courteously and direct to the correct department or individual by following established front-desk protocols.","Basic word processing software — use to draft simple correspondence and memos under close supervision in a standard administrative role.","Office equipment such as copiers and fax machines — operate for routine reproduction and transmission tasks following posted instructions in a shared office environment.","Paper and electronic filing systems — place and retrieve documents accurately by adhering to a pre-defined organizational scheme established by senior staff.","Appointment scheduling tools — enter and confirm client or supervisor appointments into a shared calendar system under direct instruction.","Database entry forms — input data accurately into existing database templates following supervisor-provided guidelines in an office administrative environment.","Email correspondence — send and receive routine internal messages using standard office email platforms under guidance from a supervisor.","Written office instructions and standard operating procedures — read and apply to complete assigned clerical tasks with accuracy in a general business setting.","Common office supplies and workspace — organize and maintain in a tidy, functional condition by following established housekeeping standards for the front office."]},"developing":{"label":"Developing","statements":["Multi-line telephone systems — manage incoming call routing, take detailed messages, and transfer callers independently during moderately busy office hours.","Visitor inquiries and customer service interactions — handle with professionalism and resolve routine concerns without supervisor intervention in a business office environment.","Departmental databases — create, update, and query records routinely using database user interface software to support ongoing administrative operations.","Word processing and desktop publishing software — produce well-formatted reports, letters, and internal documents with minimal proofreading support from others.","Electronic mail systems — coordinate information flow between internal departments and external contacts by organizing, prioritizing, and responding to messages in a timely manner.","Paper and electronic filing systems — maintain and update comprehensively, including indexing new categories of records to reflect evolving office needs.","Office equipment malfunctions — identify and report promptly, and coordinate repair or temporary workaround arrangements to minimize workflow disruption.","Scheduling conflicts for multiple supervisors or teams — recognize and resolve by applying sound time-management judgment within a fast-paced administrative environment.","Written business communications — compose clear, grammatically correct emails and memos independently, applying standard business-writing conventions for an office audience.","Competing administrative deadlines — prioritize and manage simultaneously by applying self-directed time-management practices in a general office environment."]},"proficient":{"label":"Proficient","statements":["Complex multi-stakeholder scheduling — design and maintain across several supervisors and external clients, anticipating conflicts and proposing solutions autonomously in a busy corporate office.","Office information systems including databases and document management platforms — administer end-to-end, ensuring data integrity and consistent record-keeping across the department.","Non-routine caller and visitor situations — assess and resolve independently, applying critical thinking and social perceptiveness to de-escalate concerns and redirect appropriately.","Comprehensive electronic filing architecture — establish and refine for a department, selecting logical classification schemes that improve retrieval speed and compliance in a regulated business environment.","Advanced word processing, graphics, and desktop publishing tools — utilize to produce high-quality presentations, reports, and communications that meet professional organizational standards.","Cross-departmental email coordination — manage systematically, ensuring timely and accurate information flow between internal teams and external organizations without supervisory oversight.","Administrative process gaps or inefficiencies — identify through ongoing monitoring and recommend practical improvements to procedures in a general business office context.","Human resources software and portal systems — use to maintain employee attendance records, onboarding documents, and related administrative data with accuracy and confidentiality.","Judgment calls on information sensitivity and disclosure — apply independently by evaluating caller or visitor requests against organizational policies and integrity standards.","New office staff and temporary employees — guide through established administrative procedures, demonstrating correct use of office equipment, filing systems, and scheduling tools."]},"advanced":{"label":"Advanced","statements":["Office-wide administrative procedures and standards — develop and document comprehensively, establishing best practices that govern all clerical and support functions across the organization.","Administrative support team operations — lead day-to-day, assigning tasks, setting performance expectations, and coaching staff to maintain high-quality service delivery in a multi-function office.","Organization-level scheduling and calendar systems — oversee and optimize, designing protocols that coordinate executive, departmental, and external appointment needs at scale.","Technology adoption for office productivity tools — evaluate, recommend, and champion new database, document management, or communication platforms that improve organizational efficiency.","Cross-organizational information flow and correspondence standards — set policy for, ensuring consistency, professionalism, and compliance across all written and electronic communications.","Administrative budget requirements and vendor relationships — manage for the office support function, negotiating service agreements for equipment maintenance and supplies within organizational guidelines.","Staff training curriculum for administrative competencies — design and deliver, building team capability in customer service, software use, filing practices, and professional communication.","Organizational records management and compliance requirements — interpret and enforce, ensuring filing systems and data retention practices meet applicable regulatory and internal audit standards.","Strategic improvements to front-office operations — identify through analysis of recurring issues and implement solutions that enhance the visitor and caller experience at an organizational level.","Institutional knowledge of administrative systems and organizational culture — transfer systematically to new hires and successors, ensuring continuity of high-quality support functions over time."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}