{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:55.834Z","occupation":{"soc":"43-9022.00","title":"Word Processors and Typists","group":"Office & Administrative Support","sector":"55","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers document production, formatting, filing, and clerical support tasks performed in general office and administrative support environments, calibrated to Job Zone 2 roles using standard word processing, document management, and office suite technologies.","levels":{"emerging":{"label":"Emerging","statements":["Typed documents and correspondence — produce from clear written drafts under direct supervision using office word processing software.","Spelling, grammar, and punctuation errors — identify and flag in completed documents using built-in spell-check tools in a supervised office setting.","Completed documents — save and file to designated folders on a computer hard drive following an established naming convention provided by a supervisor.","Printed copies and photocopies — produce by operating office printers and copiers under guidance in a general office environment.","Envelope addresses and mailing labels — prepare using a word processor or typewriter following a template provided in a clerical support role.","Incoming and outgoing mail — sort and distribute to correct recipients under direction in a standard office setting.","Electronic documents — transmit via email to designated recipients following step-by-step instructions in an office support role.","Typed materials and source documents — gather and arrange in the correct order before keying, following written instructions from a supervisor.","Telephone calls — answer and transfer to appropriate staff members using a basic multi-line phone system in a clerical environment.","Office suite software — navigate core features such as word processing and email at a basic level to complete assigned typing tasks in an entry-level administrative role."]},"developing":{"label":"Developing","statements":["Correspondence, reports, and routine documents — type accurately from rough drafts, corrected copies, or voice recordings with minimal supervision in a busy office environment.","Completed documents — review independently for spelling, grammar, punctuation, and formatting consistency before submission in a standard administrative role.","Computer-based filing systems — maintain by storing, retrieving, updating, and deleting documents in an organized manner to support office workflow.","Outgoing faxes and electronic file transmissions — prepare and send to correct recipients, confirming successful delivery in a general clerical setting.","Envelope labels and mailing materials — generate in volume using mail-merge features of office suite software to support routine office mailings.","Time-sensitive documents and competing tasks — prioritize and manage to meet daily deadlines with limited oversight in an office support position.","Dictated or recorded audio content — transcribe accurately into formatted text documents using word processing software in an administrative environment.","Document management software — use to file, tag, and retrieve records efficiently within an established office document management system.","Spreadsheet and database software — enter and update data accurately to support administrative reporting and record-keeping tasks in a clerical role.","Routine clerical duties including errands and supply requests — coordinate and complete dependably to contribute to smooth office operations."]},"proficient":{"label":"Proficient","statements":["Complex multi-page reports and technical documents — format and produce to professional standards autonomously from varied source materials in a high-volume administrative environment.","Document quality — audit independently for accuracy, consistency, and compliance with organizational style guides before final distribution in a professional office setting.","Office filing systems — design, organize, and continuously improve to ensure reliable retrieval of active and archived documents across an administrative department.","Non-routine transmission and delivery requirements — troubleshoot and resolve, selecting appropriate electronic or physical channels to meet urgent or sensitive deadlines.","Desktop publishing and presentation software — apply to produce polished, visually formatted documents, reports, and presentations that meet organizational standards.","CRM and database software — query and update to generate customized correspondence, mailing lists, and client records supporting office-wide administrative needs.","Incoming dictation, voice recordings, and handwritten drafts — interpret and transcribe accurately under ambiguous conditions, exercising independent judgment on formatting and structure.","Confidentiality and data integrity standards — uphold consistently when handling sensitive documents, correspondence, and personnel records in a professional administrative role.","Office suite and document management tools — guide colleagues in their effective use, troubleshooting common issues and sharing best practices in a team environment.","Workload and document production timelines — plan and self-manage across multiple simultaneous assignments to meet organizational priorities without supervisory direction."]},"advanced":{"label":"Advanced","statements":["Office-wide document production standards and style guides — develop and implement to ensure consistency and professionalism across all typed and processed materials.","Clerical and typing workflows — redesign and optimize by introducing improved software tools, templates, and processes to increase team efficiency and output quality.","Incoming staff and new hires in word processing roles — mentor and train on software tools, formatting standards, and quality-checking procedures in an administrative setting.","Document management systems — select, configure, and govern at the departmental level to support secure storage, version control, and compliance requirements.","Cross-functional correspondence and reporting processes — lead and coordinate among multiple departments to ensure accurate, timely, and consistent document production.","Technology adoption decisions for office software — evaluate and recommend upgrades to word processing, database, and desktop publishing tools to meet evolving organizational needs.","Administrative support service standards — set and monitor performance benchmarks for accuracy, turnaround time, and customer service within the clerical support function.","Sensitive and executive-level documents — manage production and distribution with the highest levels of discretion, accuracy, and confidentiality in a professional organization.","Audit and compliance reviews of document handling practices — conduct periodically to identify risks, address gaps, and uphold organizational and regulatory standards.","Strategic improvements to clerical operations — propose and champion to senior leadership, using evidence from productivity metrics and quality assessments to support recommendations."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}