{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:40:49.089Z","occupation":{"soc":"43-9051.00","title":"Mail Clerks and Mail Machine Operators, Except Postal Service","group":"Office & Administrative Support","sector":"55","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers mail handling, sorting, postage application, package preparation, and mail technology operation in office and administrative support environments ranging from small departmental mailrooms to large multi-site organizational mail centers.","levels":{"emerging":{"label":"Emerging","statements":["Package wrapping and tying procedures — execute under direct supervision using hand tools and tying machines in a mailroom setting.","Envelope sealing tasks — perform by hand or with basic sealing machines under close guidance in an office mail center.","Outgoing mail — collect from designated pickup points and deliver to sorting areas following established step-by-step procedures.","Postage meters and hand-stamping tools — apply postage to letters and packages under supervisor direction in a moderate-volume mail facility.","Incoming mail bundles — sort into basic categories using labeled bins and routing guides provided by a supervisor.","Mailing addresses and postage markings — check for obvious errors on outgoing envelopes following a supervisor-provided checklist.","Mail carts — load and transport sorted mail containers to designated drop zones according to standard route instructions.","Inbound parcels from couriers — receive and count against a manifest under direct oversight in a receiving dock area.","Basic mailing and shipping software — enter routine package data following step-by-step instructions in a clerical mail environment.","Workplace safety and handling guidelines — follow posted protocols for lifting and moving mail containers in a mailroom under supervision."]},"developing":{"label":"Developing","statements":["Packages and parcels — wrap, tie, and prepare for shipment independently using both hand methods and tying machines in a mid-size mail center.","Outgoing mail preparation — determine appropriate postage class and delivery method for routine correspondence with minimal supervisor input.","Sorted mail containers — remove and transfer to correct departmental zones on schedule using established routing procedures across a multi-floor facility.","Incoming and outgoing mail flow — manage daily sort and collection cycles, including cart routing, with consistent accuracy and on-time completion.","Postage metering equipment — calibrate and operate to apply correct postage across varied mail classes in a routine office mailing operation.","Address accuracy and condition standards — verify items from large-volume mailers meet formatting and packaging requirements before processing.","Inbound shipments from contractors and couriers — accept, inspect, and reconcile against delivery documentation in a receiving environment.","Mailing and shipping software — input package records, generate labels, and track outgoing items for standard departmental mailings.","Time management across competing mail tasks — prioritize sorting, sealing, and delivery duties to meet departmental deadlines with reduced oversight.","Customer service communication — respond to staff inquiries about mail status and delivery timelines clearly and professionally in an office environment."]},"proficient":{"label":"Proficient","statements":["Complex mail preparation workflows — independently manage wrapping, postage application, and dispatch for high-volume or time-sensitive organizational mailings.","Non-routine addressing and postage problems — identify and resolve discrepancies in recipient information or postage class without escalating to a supervisor.","Multi-carrier shipment options — evaluate cost and transit time trade-offs across postal and courier services to recommend optimal delivery methods.","Large-volume mailer submissions — audit containers from external mailers or contractors for compliance with postal regulations and internal quality standards.","Mail routing irregularities — diagnose and correct misrouted or delayed items by cross-referencing tracking systems and departmental directories.","Automated mail processing equipment — operate and monitor envelope-sealing and labeling machines, adjusting settings to maintain throughput and quality.","Mailing database and software systems — query, update, and generate reports from shipping software to support departmental recordkeeping and audits.","Seasonal or surge mail volumes — adapt sorting and dispatch schedules autonomously to sustain service levels during peak operational periods.","Cross-departmental coordination — liaise with administrative, procurement, and facilities teams to align mail schedules with broader organizational timelines.","Problem sensitivity in mail processing — detect damaged, suspicious, or improperly documented packages and apply established security or escalation protocols."]},"advanced":{"label":"Advanced","statements":["Mailroom operating procedures — design, document, and implement standardized workflows covering intake, sorting, postage, and dispatch for an entire organization.","Staff training and onboarding — develop and deliver competency-based instruction for new mail clerks and machine operators across all core task areas.","Mailing and shipping vendor relationships — negotiate service agreements with couriers and postage vendors to optimize cost, reliability, and compliance.","Mail technology infrastructure — evaluate, select, and oversee implementation of mailing software, postage meters, and automated processing equipment.","Quality assurance program — establish audit cycles and performance metrics to monitor address accuracy, postage compliance, and delivery timeliness across the mailroom.","Budget planning for mail operations — forecast postage expenditure, equipment maintenance costs, and staffing needs across annual and multi-year cycles.","Regulatory compliance oversight — ensure all outgoing and incoming mail and parcel handling meets applicable postal, customs, and organizational security standards.","Continuous improvement initiatives — lead process reviews that identify bottlenecks in mail handling and implement solutions that measurably increase throughput.","Crisis and contingency planning — develop and activate backup procedures for equipment failures, courier disruptions, or surge volumes that affect mail service continuity.","Organizational mail policy — author and enforce policies governing acceptable use, data handling in shipping systems, and records retention for mail documentation."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}