{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:39:49.072Z","occupation":{"soc":"43-9061.00","title":"Office Clerks, General","group":"Office & Administrative Support","sector":"55","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers general clerical and administrative support work performed in office environments across industries, encompassing records management, correspondence, customer communication, data entry, and office technology operation from entry-level through lead administrative roles.","levels":{"emerging":{"label":"Emerging","statements":["Office machines such as photocopiers and scanners — operate under direct supervision following step-by-step instructions in a general office setting.","Incoming telephone calls — answer, screen, and transfer to the appropriate party under supervisor guidance in a busy clerical environment.","Basic customer and employee inquiries — respond to using scripted or supervisor-approved answers at a front-desk or reception station.","Paper-based filing systems — sort and organize records alphabetically or numerically following established office protocols.","Incoming mail — open, sort, and route to designated recipients under direction in a multi-department office.","Data entry fields in standard office software — input information accurately into pre-formatted templates with frequent supervisor checks.","Written correspondence templates — copy and prepare outgoing mail using approved formats with proofreading support from a supervisor.","Office calendaring and scheduling software — locate and record appointment information under direct instruction in a clerical role.","Printed records and reports — review to locate specific information in response to straightforward staff or customer requests.","Word processing documents — create and format basic letters and memos following office style guides under close oversight."]},"developing":{"label":"Developing","statements":["Multifunction office equipment including fax machines and voice mail systems — operate and perform routine maintenance independently in a general administrative office.","Moderate-volume phone lines — manage calls, take accurate messages, and redirect inquiries with minimal supervision in an office support role.","Customer and employee questions, complaints, and information requests — address clearly and professionally using established procedures across routine office situations.","Electronic database and filing systems — update and maintain on a regular schedule to ensure accurate records in a computerized office environment.","Office activity records and business transaction files — compile, copy, and file consistently to support audit-ready documentation standards.","Digital and paper records — review and cross-reference to retrieve accurate information for staff or external requestors within expected turnaround times.","Outgoing correspondence and mail — compose, proofread, and prepare using correct grammar and office formatting conventions with limited oversight.","Numerical data, invoices, and reports — compute, record, and proofread to verify accuracy before submission in a billing or records-keeping context.","Customer relationship management (CRM) software — enter and update client contact records routinely to maintain current organizational databases.","Cloud-based data access tools — retrieve and share documents with colleagues and stakeholders following data-handling guidelines in a collaborative office environment."]},"proficient":{"label":"Proficient","statements":["A range of office machines and enterprise software platforms — configure, troubleshoot, and operate autonomously to support uninterrupted administrative workflows.","Complex or escalated telephone and written inquiries — resolve independently by applying sound judgment and knowledge of organizational policies in a general office setting.","Non-routine customer, vendor, or interdepartmental communication needs — address using adapted messaging strategies that maintain professionalism and service quality.","Multi-component database and inventory management systems — maintain, audit, and update without oversight to ensure data integrity across office functions.","High-volume records from multiple business units — compile, sort, classify, and archive following regulatory and organizational retention requirements.","Conflicting or incomplete information across files and documents — evaluate critically to provide accurate, well-reasoned responses to complex staff or customer requests.","Accounts, billing records, and financial transaction data — compute, verify, and correct discrepancies using accounting or billing software in a finance-adjacent administrative role.","Human resources and scheduling software — manage calendars, coordinate meeting logistics, and process routine HR documentation autonomously for multiple stakeholders.","Desktop publishing and document management tools — produce polished internal reports, manuals, and correspondence that meet organizational standards without editorial assistance.","Office data security and records compliance requirements — apply consistently across all filing, database, and correspondence activities to protect organizational information."]},"advanced":{"label":"Advanced","statements":["Office administrative procedures and systems — evaluate, redesign, and implement improvements that increase efficiency and accuracy across the entire clerical function.","Clerical and support staff onboarding — develop and deliver structured training on office equipment, software, and communication protocols in a supervisory capacity.","Organization-wide documentation and records-management policies — author and enforce to ensure compliance with legal, regulatory, and operational standards.","Administrative technology platforms including CRM, accounting, and cloud tools — lead evaluation and adoption decisions, advising leadership on capability and cost-benefit trade-offs.","Office communication standards and customer service protocols — establish, model, and refine to elevate service quality across all staff-customer and interdepartmental interactions.","Cross-functional administrative workflows spanning mail, filing, billing, and scheduling — coordinate and optimize to eliminate bottlenecks and redundancies at an organizational level.","Quality control reviews of data, reports, and records produced by clerical teams — conduct systematically to identify error trends and implement corrective training measures.","Workload distribution and time management practices for administrative teams — plan and oversee to meet organizational deadlines under variable and high-demand conditions.","Vendor relationships for office supplies, equipment contracts, and service agreements — manage and negotiate on behalf of the organization to control administrative costs.","Organizational culture of dependability, attention to detail, and cooperative service — cultivate by mentoring junior clerks and championing continuous improvement in a general office environment."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}