{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:50.240Z","occupation":{"soc":"43-9199.00","title":"Office and Administrative Support Workers, All Other","group":"Office & Administrative Support","sector":"55","jobZone":null,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers general and specialized administrative support work — including records management, customer service resolution, staff supervision, and administrative technology use — calibrated to Job Zone 3 office environments across public and private sector organizations.","levels":{"emerging":{"label":"Emerging","statements":["Customer inquiries and basic policy questions — respond to using scripted guidelines under direct supervisor oversight in a general office environment.","Word processing software and document templates — create and format standard correspondence following established formatting protocols in an administrative support role.","Written records and routine reports — review for completeness and accuracy under direct supervision in a clerical or back-office setting.","Customer complaint logs — document and route to the appropriate department following prescribed escalation procedures in a service-oriented office.","Operating system software and office productivity tools — navigate and perform basic file management tasks under guidance in a standard office workstation environment.","Incoming phone calls and in-person requests — receive and direct using active listening techniques under close supervision in a front-office setting.","Attendance, payroll, or shipping records — locate and retrieve to support verification tasks as assigned by a supervisor in an administrative office.","Workplace policies and procedural manuals — read and apply to daily tasks under direction to ensure adherence to quality standards in an office environment.","Appointment schedules and calendars — maintain and update accurately following instructions provided by senior staff in an administrative support capacity.","Data entry fields and electronic forms — complete with attention to detail by following input guidelines under supervision in a records-management setting."]},"developing":{"label":"Developing","statements":["Customer complaints of moderate complexity — resolve independently by applying knowledge of policies and procedures in a high-volume administrative or service office.","Production, payroll, or shipping records — review and cross-reference routinely to verify details and detect discrepancies with reduced oversight in an operations support environment.","Standard operating procedures and reference guides — interpret and apply to non-routine clerical situations in an administrative office with minimal supervision.","Document management software — organize, retrieve, and maintain electronic records efficiently to support departmental workflow in a mid-size office setting.","Written correspondence and internal reports — compose clearly and accurately using appropriate tone and grammar with limited editorial review in a business office environment.","Colleagues experiencing procedural difficulties — provide guidance and practical advice drawn from on-the-job experience in a team-based administrative setting.","Time-sensitive administrative tasks — prioritize and manage concurrently to meet deadlines reliably in a busy office support environment.","Customer service interactions — adapt communication style based on social perceptiveness to address varied customer needs in a public-facing administrative role.","Analytical or scientific software tools — use to compile and summarize operational data for routine reporting purposes in an administrative or compliance-focused office.","Quality standards for administrative output — monitor own work against established benchmarks and self-correct errors before submission in a general office environment."]},"proficient":{"label":"Proficient","statements":["Escalated customer complaints and sensitive service issues — resolve autonomously by applying critical thinking and sound judgment in a complex, multi-department office environment.","Office and administrative support staff — oversee daily work activities to ensure consistent adherence to quality standards and procedural compliance across an organizational unit.","Production, payroll, and shipping reports — analyze trends and anomalies independently to surface actionable insights for management review in an operations or administrative context.","Difficult or complex employee problems — counsel and coach staff through resolution by drawing on broad occupational knowledge in a supervisory administrative capacity.","Web page creation and editing software — apply to update and maintain internal or public-facing content that supports administrative communication in an organizational setting.","Cross-functional administrative workflows — coordinate and streamline to reduce redundancy and improve accuracy across multiple support functions in a mid-size organization.","Policy and procedural documentation — draft, revise, and communicate updates to staff to ensure consistent application of standards in an administrative environment.","Medical or specialized administrative software — configure and use to manage sensitive records in compliance with regulatory and organizational requirements in a specialized office setting.","Performance issues and service gaps — identify root causes through observation and record analysis and recommend corrective actions in an administrative supervisory role.","Oral and written communications with diverse stakeholders — tailor content and delivery to audience needs with clarity and professionalism across all levels of the organization."]},"advanced":{"label":"Advanced","statements":["Administrative support strategy and service standards — define and champion at the organizational level to align departmental operations with enterprise-wide quality goals.","Office and administrative support workforce — mentor, develop, and evaluate to build long-term capability and succession depth across an organizational division.","Complex or systemic customer service failures — lead root-cause investigations and implement sustainable corrective-action plans affecting multiple teams or locations.","Organizational records management and compliance framework — design and enforce policies governing document retention, accuracy, and access in a regulated or high-stakes environment.","Administrative technology portfolio — evaluate, select, and oversee implementation of document management, analytical, and productivity tools to modernize operational infrastructure.","Cross-departmental administrative improvement initiatives — lead by applying analytical data from production, payroll, or logistics reports to drive measurable efficiency gains.","Budget and resource allocation for administrative functions — oversee and optimize to ensure cost-effective staffing and tooling decisions at an organizational scale.","Organizational policies and procedures — author and institutionalize to govern office operations, customer service protocols, and employee conduct across the enterprise.","Escalation frameworks and quality assurance processes — architect and maintain to ensure consistent, high-integrity resolution of complex service and compliance issues organization-wide.","Executive and board-level stakeholders — brief and advise on administrative performance metrics, workforce trends, and operational risks using synthesized data from across the organization."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}