{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:06.116Z","occupation":{"soc":"49-2011.00","title":"Computer, Automated Teller, and Office Machine Repairers","group":"Installation, Maintenance & Repair","sector":"31-33","jobZone":3,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers field and depot service of ATMs, computers, and office machines in commercial, retail, and financial institution environments, spanning entry-level supervised repair through senior technical leadership and organizational strategy.","levels":{"emerging":{"label":"Emerging","statements":["Machine reassembly procedures — follow step-by-step instructions to reassemble office equipment after supervised repairs at a customer site.","Customer communication — listen attentively to customers describing equipment problems and relay findings to a supervising technician in a retail or office environment.","Hand tools and basic measuring devices — identify and use under direct supervision while disassembling office machines to inspect wires, gears, or bearings for visible defects.","Equipment operation guidance — relay basic manufacturer-approved usage and maintenance instructions to customers under direction from a senior technician.","Calibration procedures — assist a senior technician in aligning and adjusting equipment according to printed specification sheets in a field service environment.","Basic electrical and mechanical components — identify common parts such as rollers, fuses, and circuit boards during guided disassembly of automated teller or office machines.","Service travel logistics — prepare tools, parts, and work orders before accompanying a senior technician on customer store or office visits.","Parts inventory records — count and record available parts stock using inventory management software under supervision in a repair depot or storeroom.","Helpdesk and work-order software — enter service call details and update ticket status using call center software following established data-entry protocols.","Safety and quality checklists — apply standard safety and inspection checklists during routine maintenance tasks on office machines to avoid damage or injury."]},"developing":{"label":"Developing","statements":["Machine reassembly — independently reassemble ATMs and office machines after completing repairs, verifying correct part placement before returning equipment to service.","Customer problem interviews — conduct structured conversations with customers to gather specific details about equipment malfunctions and document findings in helpdesk software.","Disassembly and inspection — use hand tools, power tools, and measuring devices with limited oversight to disassemble machines and identify worn or defective components.","Customer advisement — explain operational best practices, routine maintenance schedules, and basic programming steps to customers in clear, non-technical language.","Alignment and calibration — adjust and calibrate equipment such as document scanners or ATM card readers to manufacturer specifications with minimal supervisory review.","Component repair and replacement — repair or replace electrical and mechanical parts using soldering equipment and power tools on standard machine models in a field service context.","Independent field service — travel to customer locations to perform scheduled maintenance and routine emergency repairs, managing time and tools without direct supervision.","Parts ordering and inventory control — monitor parts levels, identify shortages, and submit replenishment orders through inventory management software to maintain adequate stock.","Troubleshooting familiar faults — apply systematic diagnostic steps to resolve common error codes and mechanical failures on office equipment and automated teller machines.","Repair documentation — write clear service reports describing fault diagnosis, parts used, and corrective actions taken, ensuring records are accurate for billing and quality review."]},"proficient":{"label":"Proficient","statements":["Complex machine disassembly and diagnosis — autonomously disassemble and inspect multi-function office machines and ATMs to identify root causes of intermittent or non-obvious defects using precision measuring instruments.","Advanced troubleshooting — apply critical thinking and systematic analysis to resolve non-routine mechanical and electronic failures across a broad range of computer and office machine models in diverse customer environments.","Full-scope component repair — perform soldering, electrical rewiring, gear alignment, and bearing replacement to restore equipment to specification without supervisory review on commercial or financial institution sites.","Customer consultation and technical advisement — guide customers through complex operational issues, maintenance planning, and configuration changes, drawing on deep product knowledge during on-site visits.","Precision calibration across equipment types — align and calibrate varied equipment models, including document feeders, currency counters, and print engines, ensuring performance meets manufacturer and regulatory specifications.","Emergency field repair — respond to urgent service calls at customer offices or financial branches, diagnose and resolve critical equipment failures within defined SLA windows independently.","Inventory optimization — analyze historical parts usage data and failure trends to refine order quantities, reduce stockouts, and minimize excess inventory across an assigned territory.","Network-connected equipment support — configure and test network security and VPN settings on networked ATMs and multifunction printers, ensuring secure operation within customer IT environments.","Quality control analysis — evaluate completed repairs against technical specifications and customer feedback, identifying recurring defect patterns and implementing corrective maintenance actions.","Technical knowledge transfer — mentor developing technicians during joint service calls, demonstrating proper diagnostic techniques and safe tool use on complex office machine platforms."]},"advanced":{"label":"Advanced","statements":["Technical strategy and standards — develop and enforce service quality standards, diagnostic protocols, and calibration procedures for a regional or national team of computer and office machine repairers.","Workforce development — design and deliver structured training programs covering ATM, copier, and office machine repair for new and developing technicians, aligned to O*NET competency benchmarks.","Cross-organizational customer relationships — serve as the senior technical escalation point for major commercial and financial institution accounts, resolving systemic equipment reliability issues and negotiating service agreements.","Service operations management — oversee parts procurement strategy, inventory management systems, and supplier relationships to ensure cost-effective parts availability across multiple service territories.","Emerging technology integration — evaluate new ATM platforms, cloud-based management software, and enterprise machine monitoring tools, and lead their adoption into standard service operations.","Performance metrics and continuous improvement — analyze service KPIs such as mean time to repair, first-call resolution, and SLA compliance to drive team-level performance improvements.","Safety and compliance leadership — establish and enforce workplace safety, regulatory compliance, and data security protocols for technicians servicing networked financial equipment in customer environments.","Technical documentation governance — direct the creation and maintenance of repair manuals, calibration guides, and knowledge-base articles used organization-wide by field service technicians.","Escalated failure analysis — lead root-cause investigations for critical or recurring equipment failures across the organization, coordinating with manufacturers and engineering teams to implement design-level fixes.","Strategic resource planning — forecast staffing, tooling, and training needs for a field service organization based on equipment fleet growth, technology changes, and customer contract requirements."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}