{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:49.133Z","occupation":{"soc":"49-3022.00","title":"Automotive Glass Installers and Repairers","group":"Installation, Maintenance & Repair","sector":"81","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers automotive glass installation and repair competencies from entry-level shop tasks through senior leadership in fixed-location and mobile service environments across passenger vehicles and light trucks.","levels":{"emerging":{"label":"Emerging","statements":["Pinchweld scratches and primer application — identify and treat under direct technician supervision on a standard passenger vehicle.","Damaged glass areas — remove loose glass, dirt, and foreign matter following step-by-step instructions at a shop service bay.","Appropriate hand tools and safety equipment — select from a labeled inventory based on written job requirements with supervisor guidance.","Moisture and contamination in damaged window areas — recognize and report to a lead technician before repair work begins.","Replacement windshields and windows — retrieve from stock and perform a basic visual defect inspection under direction.","Urethane curing requirements — follow posted time and temperature guidelines under supervision after glass installation.","Personal protective equipment including gloves and eye protection — don and maintain correctly at all times in the service bay.","Basic vehicle glass terminology and part names — use accurately when communicating with supervisors and team members.","Customer service interactions — greet and relay vehicle information to customers using clear, polite language under guidance.","Shop software and work-order systems — enter basic job data and retrieve vehicle-specific parts records with supervisor assistance."]},"developing":{"label":"Developing","statements":["Primer application along windshield and window edges — complete independently and allow appropriate drying time on common domestic and import vehicle models.","Urethane bead application around pinchweld perimeters — apply and dress to uniform level and thickness on routine replacement jobs with minimal oversight.","Replacement glass installation — carry out the full removal and installation sequence on standard passenger vehicles following shop procedures.","Curing time calculations — adjust independently for varying temperature and humidity conditions encountered at a mobile or fixed-location service site.","Contamination and moisture checks — conduct systematically in damaged areas and maintain dry conditions throughout the repair process.","Vehicle-specific windshields and windows — match to correct make and model from stock, inspect for defects, and document discrepancies in the work-order system.","Equipment selection decisions — choose appropriate tools, adhesives, and safety gear for common job types without prompting from a supervisor.","Customer communication — explain repair scope, estimated completion time, and post-installation care instructions clearly to vehicle owners.","Shop scheduling and project management software — update job status, log parts used, and flag delays to maintain workflow accuracy.","Multi-limb coordination during glass handling — position and seat windshields safely with a partner, adapting technique to vehicle body style variations."]},"proficient":{"label":"Proficient","statements":["Complex pinchweld preparation — assess damage severity, apply primer and urethane precisely, and achieve consistent adhesion quality across a full range of vehicle types without supervision.","Non-routine urethane curing scenarios — determine adjusted cure windows for extreme weather or high-humidity field conditions and document rationale in job records.","Full-scope glass replacement — execute removal, surface preparation, glass seating, and final inspection autonomously on sedans, trucks, SUVs, and specialty vehicles.","Defect identification and supplier escalation — detect subtle glass flaws pre-installation and initiate parts replacement or vendor communication to prevent comebacks.","Moisture intrusion diagnosis — troubleshoot recurring contamination sources in damaged areas and apply corrective sealing techniques beyond standard protocol.","Tool and equipment evaluation — assess condition and calibration of suction cups, cold knives, and urethane guns, recommending repairs or replacements to management.","Advanced driver-assistance system (ADAS) recalibration awareness — recognize when post-installation camera or sensor recalibration is required and coordinate with appropriate technicians.","Customer problem resolution — handle complaints about installation quality or leak callbacks independently, diagnosing root cause and performing corrective work.","Work-order and inventory data management — maintain accurate ERP and database records for parts consumption, labor time, and job cost to support shop profitability analysis.","Visualization and spatial reasoning — plan glass removal sequences on damaged or deformed frames to avoid secondary damage and ensure safe outcomes."]},"advanced":{"label":"Advanced","statements":["Shop-wide installation quality standards — develop, document, and enforce primer, urethane, and curing protocols that reduce rework rates across all technician levels.","Technician training programs — design and deliver hands-on onboarding and skills-upgrade training for emerging and developing installers at a multi-bay facility.","Equipment selection policy — evaluate and approve new tools, adhesive systems, and safety equipment for adoption across the shop, based on performance and cost analysis.","Operational workflow design — restructure job sequencing, bay assignments, and parts procurement to maximize throughput and minimize vehicle turnaround time.","ADAS and emerging vehicle technology strategy — lead the shop's adaptation to new glass and sensor integration requirements by establishing procedures and sourcing training resources.","Customer service culture — model and coach a customer-first approach across the team, establishing service standards that build long-term client retention and referral business.","Financial and ERP oversight — interpret job-cost reports, parts usage trends, and labor efficiency data to guide budgeting and vendor negotiation decisions.","Safety compliance leadership — maintain current knowledge of OSHA and industry regulations and conduct regular audits to ensure shop-wide adherence to protective equipment and hazardous materials standards.","Supplier and vendor relationships — negotiate pricing, lead times, and quality agreements with glass distributors and urethane manufacturers to ensure reliable parts availability.","Performance management and career development — conduct skill assessments, set measurable goals, and create advancement pathways for technicians progressing through the competency levels."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}