{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:38:17.523Z","occupation":{"soc":"49-9031.00","title":"Home Appliance Repairers","group":"Installation, Maintenance & Repair","sector":"23","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers residential and light-commercial home appliance repair across field service calls and shop bench environments, from entry-level disassembly and parts replacement through senior diagnosis, customer management, and team leadership.","levels":{"emerging":{"label":"Emerging","statements":["Customer malfunctions descriptions — gather and record under direct supervision during initial service calls at residential job sites.","Work orders — read and interpret basic fields to identify the assigned appliance type and reported problem in a repair shop setting.","Common hand tools and screwdrivers — use to disassemble household appliances under technician guidance in a workshop environment.","Worn or broken parts such as belts and switches — identify visually by comparing to product manuals during supervised bench repair.","Appliances in operation — observe for obvious signs of malfunction such as unusual noise, leaking fluid, or excessive vibration under direction.","Basic circuit testers — operate under supervision to detect the presence of voltage on simple appliance wiring circuits.","Schematic drawings and product manuals — locate and retrieve the correct document for a given appliance model in a repair facility.","Replacement parts — assist in selecting and staging components from inventory based on a supervising technician's parts list.","Repair invoices — complete basic billing fields and process customer payment using office suite or point-of-sale software under guidance.","Personal protective equipment and safe lifting practices — follow established protocols when handling appliances at customer homes or in a shop."]},"developing":{"label":"Developing","statements":["Customer appliance complaints — listen actively and ask clarifying questions to establish malfunction nature without supervisor assistance on service calls.","Troubleshooting guides and schematic diagrams — reference independently to diagnose common appliance faults such as heating element failures in residential settings.","Electrical circuits — trace using wiring diagrams and circuit testers to locate shorts, grounds, and open circuits on standard household appliances.","Defective components including switches, bearings, and circuit boards — replace efficiently following manufacturer specifications in the field or shop.","Disassembly and reassembly sequences — execute correctly and efficiently for a range of appliance types including washers, dryers, and refrigerators.","Repair cost estimates — calculate parts and labor costs and present to customers with a clear recommendation on repair versus replacement.","Route navigation software — use to plan and sequence daily service call routes to meet scheduled appointment windows across a service territory.","Equipment maintenance schedules — follow documented intervals to calibrate and clean test instruments used in daily appliance diagnosis.","Repair records — log work performed, parts used, and customer payment into database or spreadsheet software after each completed job.","Operational test procedures — run appliances through full cycles after repair to verify correct function before returning to customer use."]},"proficient":{"label":"Proficient","statements":["Complex or intermittent appliance malfunctions — diagnose autonomously using advanced troubleshooting logic and electronic test equipment across a full range of residential and light-commercial appliances.","Non-routine electrical faults including failed control boards and wiring harness damage — isolate and repair independently using schematics and component-level testing.","Repair versus replacement decisions — evaluate and communicate to customers with confidence, weighing parts cost, appliance age, energy efficiency, and safety factors.","Unfamiliar appliance models — diagnose effectively by interpreting manufacturer technical bulletins, online service databases, and internet browser resources without peer guidance.","Customer service interactions — manage difficult or dissatisfied customers with professionalism, resolving disputes while preserving business relationships during in-home visits.","Quality control checks — apply structured inspection criteria to completed repairs, identifying overlooked defects before closing out work orders.","Time and workload — manage daily service schedule independently, adjusting priorities when emergency calls or parts delays arise in a field service environment.","Inventory discrepancies and parts sourcing challenges — resolve by sourcing alternative suppliers or engineering approved workarounds within safety and warranty guidelines.","Electronic mail and office suite software — use to correspond with parts vendors, submit warranty claims, and maintain service documentation without administrative support.","Junior technicians — provide on-the-job guidance on diagnosis procedures and safe disassembly techniques during shared service calls."]},"advanced":{"label":"Advanced","statements":["Repair standards and quality benchmarks — establish and enforce across a team of technicians to ensure consistent service outcomes across all customer accounts.","Training programs for new and developing technicians — design and deliver covering appliance diagnosis, electrical safety, and customer communication in a vocational or on-the-job setting.","Service territory performance metrics — analyze using spreadsheet and database software to identify efficiency gaps and implement corrective action plans.","Vendor and parts supplier relationships — manage at an organizational level, negotiating pricing, lead times, and warranty terms to support business profitability.","Customer satisfaction and complaint escalations — resolve at a senior level, setting service recovery policies that protect company reputation and promote repeat business.","New appliance technologies and tool requirements — evaluate and recommend adoption decisions, selecting equipment that equips the team for emerging product lines.","Safety compliance and regulatory requirements — oversee across all field operations, ensuring technicians adhere to electrical codes and handling regulations at every job site.","Service pricing models and cost estimation frameworks — develop and maintain to ensure accurate quoting, margin protection, and competitive positioning in the local market.","Scheduling and dispatch systems — configure and optimize to maximize technician utilization and on-time appointment performance across multiple service routes.","Business development opportunities — identify by analyzing service call data and customer feedback, recommending service expansions or preventive maintenance offerings to ownership."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}