{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:51:04.122Z","occupation":{"soc":"49-9091.00","title":"Coin, Vending, and Amusement Machine Servicers and Repairers","group":"Installation, Maintenance & Repair","sector":"23","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers field service and repair of coin-operated, vending, and amusement machines — including ATMs, bill validators, and electronic game units — across commercial and public locations, from entry-level restocking and basic maintenance through strategic leadership of a multi-technician service operation.","levels":{"emerging":{"label":"Emerging","statements":["Machine products and supplies — restock under direct supervisor guidance at assigned vending or amusement locations.","Jammed bills and stuck product complaints — identify and clear using step-by-step reference cards on a supervised service route.","Basic machine operation — test coin acceptance and product dispensing functions following a written checklist provided by a lead technician.","Hand tools and basic test instruments — locate and use under close supervision when replacing simple consumable parts on vending units.","Maintenance log entries — record date, location, and service action performed using a standardized paper or digital form.","Machine exteriors and accessible internal components — clean and apply lubricant following manufacturer-supplied instructions on a job site.","Replacement parts requests — compile a list of needed items and submit to a supervisor for approval and ordering.","Wiring diagrams and service manuals — read and reference with supervisor support to identify labeled components on amusement machines.","Customer service interactions — respond politely to site-contact questions about machine status during routine service visits.","Personal protective equipment and safety procedures — follow all protocols under direction when working around electrical or mechanical components."]},"developing":{"label":"Developing","statements":["Vending and amusement machine product levels — monitor and replenish independently on a multi-stop daily route with minimal oversight.","Mechanical malfunctions such as jammed coin mechanisms and misfeeding dispensers — diagnose and resolve without supervisor assistance during scheduled maintenance calls.","Machine performance after servicing — test coin, bill, and card-reader functions systematically and confirm correct operation before leaving a site.","Worn or failed parts including magnetic card-reader heads and solenoids — replace using hand tools and soldering irons following wiring diagrams.","Service and repair records — maintain accurate and up-to-date entries in inventory management or spreadsheet software for a regular account territory.","Internal gears, motors, and moving parts — clean and oil on a preventive maintenance schedule to reduce unplanned downtime.","Replacement part orders — research part numbers using manufacturer documentation and submit purchase requests through approved procurement channels.","Electrical and mechanical faults on ATMs, coin-op, and amusement units — troubleshoot using diagnostic menus and basic test equipment in familiar fault scenarios.","Route completion quality — inspect own work against quality control standards before departing each location to ensure machines meet operational benchmarks.","Electronic mail and internet browser software — use to communicate service status updates and look up technical bulletins from equipment manufacturers."]},"proficient":{"label":"Proficient","statements":["Complex multi-symptom malfunctions on coin, vending, and amusement machines — diagnose autonomously using inductive reasoning and cross-referenced service diagrams across diverse equipment brands.","Full mechanical and electrical repairs including soldering, component-level replacements, and control board reseating — perform without oversight on non-routine failure cases encountered in the field.","Machine operational parameters such as payout percentages, dispense timing, and bill-acceptance thresholds — adjust and calibrate to manufacturer and site-owner specifications.","Repair and maintenance history database — manage and analyze using spreadsheet software to identify recurring failure patterns across an entire equipment portfolio.","Parts inventory levels — evaluate consumption trends and proactively order stock to prevent service delays across a full geographic territory.","ATM card readers, bill validators, and electronic coin mechanisms — overhaul and restore to full function using precision finger dexterity and arm-hand steadiness on delicate assemblies.","Site manager escalations regarding chronic machine downtime — investigate root causes, explain findings clearly, and propose corrective action plans.","New or unfamiliar machine models — self-train using manufacturer documentation, online technical resources, and internet browser tools to achieve independent service capability.","Quality control inspections — conduct thorough pre- and post-repair assessments, verifying all functions meet performance standards before route completion.","Emergency after-hours service calls — respond, diagnose, and resolve critical machine failures at high-revenue locations with minimal guidance and tight time constraints."]},"advanced":{"label":"Advanced","statements":["Territory-wide service strategy — develop route structures, preventive maintenance schedules, and response-time standards that maximize machine uptime across a large multi-site operation.","Technician onboarding programs — design and deliver hands-on training curricula covering tool use, repair procedures, and safety protocols for newly hired servicers.","Equipment reliability metrics — analyze service records and downtime data using spreadsheet and reporting software to drive continuous improvement decisions at the organizational level.","Parts procurement and vendor relationships — negotiate supplier agreements, establish reorder-point policies, and manage parts budget to optimize cost and availability across the fleet.","Quality assurance standards — author and enforce technical service standards, inspection checklists, and documentation requirements that define acceptable repair outcomes organization-wide.","Technology upgrade evaluations — assess emerging cashless payment systems, remote telemetry, and IoT-enabled monitoring tools and lead pilot deployments on the existing machine fleet.","Cross-functional stakeholder communication — present equipment performance reports, capital replacement recommendations, and ROI analyses to operations leadership using presentation software.","Complex compliance and safety audits — lead reviews of electrical safety practices, regulatory requirements, and workplace hazard controls across all service teams and locations.","Senior technician performance development — mentor experienced staff through difficult diagnostic challenges, fostering inductive reasoning and independent problem-solving at the proficient level.","Organizational service policies — establish and revise standard operating procedures, documentation standards, and customer service protocols that govern the entire coin, vending, and amusement service operation."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}