{"schemaVersion":"1.0","exportedAt":"2026-05-15T12:50:51.856Z","occupation":{"soc":"51-6011.00","title":"Laundry and Dry-Cleaning Workers","group":"Production","sector":"31-33","jobZone":2,"jobZoneInferred":false},"framework":{"version":"v.26.05","description":"","contextCovered":"This framework covers competencies performed in commercial laundry and dry-cleaning facilities, from hands-on machine operation and garment handling at the entry level through facility leadership, staff development, and operational strategy at the advanced level.","levels":{"emerging":{"label":"Emerging","statements":["Garment sorting procedures — recognize and apply basic color and fabric categories under direct supervisor guidance in a commercial laundry facility.","Washer and dry-cleaning machine loading — perform step-by-step loading tasks according to posted protocols on a production laundry floor.","Machine start-up sequences — follow written instructions to start washers and dryers under close supervision in an entry-level shift role.","Identifying codes and name markers — apply hand or machine markers to customer articles using established numbering systems with supervisor oversight.","Valve and lever adjustments — identify and turn basic controls to regulate water and detergent volume under direct direction from a lead worker.","Article removal from machines — retrieve cleaned items from washers and dry-cleaning machines as directed by a senior coworker or supervisor.","Folding and hanging finished items — sort, fold, wrap, or hang dried articles following facility standards under guidance on a production line.","Filter cleaning basics — clean machine filters using approved procedures after being shown the correct method by a trainer in the plant.","Customer intake recognition — receive customer articles at the counter and record basic identifying information using facility intake forms under supervision.","Oral instructions — listen to and accurately follow verbal directions from supervisors regarding machine settings and task priorities in a busy laundry environment."]},"developing":{"label":"Developing","statements":["Fabric and soil assessment — examine incoming articles independently to classify by color, fabric type, and dirt level before routing to the correct cleaning process.","Machine operation sequencing — start and monitor washers, dry-cleaning machines, dryers, and extractors with minimal oversight during a standard production shift.","Additive regulation — adjust soap, detergent, bleach, starch, and water volumes by reading machine gauges and following batch-specific formulas on the shop floor.","Extractor and dryer coordination — operate or direct a small team in running extraction and drying cycles to meet daily throughput targets in a commercial laundry.","Article tracking and marking — receive, code, and log customer garments using hand markers or POS intake software with consistent accuracy across a full shift.","Finished-goods quality check — count, inspect, fold, and package dried articles to confirm they meet cleanliness and appearance standards before customer return.","Routine equipment maintenance — clean filters and lubricate machine components on a scheduled basis to prevent downtime in a production laundry setting.","Stain and specialty-item handling — identify common stains and select appropriate pre-treatment chemicals or cleaning techniques for delicate fabrics without supervisor prompting.","Co-worker communication — relay machine status updates and task completions clearly and promptly to team members during a fast-paced laundry shift.","Basic digital recordkeeping — enter production counts and customer order data into spreadsheet or database software to support shift reporting requirements."]},"proficient":{"label":"Proficient","statements":["Multi-machine workflow management — independently oversee simultaneous washer, dry-cleaner, extractor, and dryer cycles to maximize throughput on a high-volume production floor.","Complex fabric and dye risk evaluation — autonomously assess garment color-fastness, fiber content, and soil type to determine safe cleaning techniques for non-routine or high-value articles.","Chemical formulation adjustment — calibrate detergent, solvent, bleach, and starch ratios based on load composition and machine performance data across varied batch conditions.","Equipment troubleshooting — diagnose irregular machine sounds, cycle failures, or chemical imbalances and initiate corrective action to restore production without external assistance.","Complete article lifecycle oversight — manage the full process from customer intake and marking through washing, finishing, folding, and order fulfillment with minimal error rates.","Preventive maintenance execution — perform thorough filter cleaning, lubrication, and minor mechanical adjustments on a proactive schedule to extend equipment service life.","Non-standard order resolution — handle damaged, shrunken, or mismarked garments by consulting care labels, customer records, and industry references to determine remediation steps.","Production data analysis — review shift output records in spreadsheet or database software to identify bottlenecks and recommend process improvements to management.","Customer service escalation — address complaints about cleaning quality or lost articles directly, applying knowledge of cleaning processes and service standards to reach satisfactory outcomes.","Team task coordination — direct coworkers in loading, removal, and finishing duties to balance workload evenly and maintain quality standards across a full shift."]},"advanced":{"label":"Advanced","statements":["Facility workflow strategy — design and implement production scheduling systems that optimize machine utilization, staffing, and turnaround times across the entire laundry or dry-cleaning operation.","Staff training program development — create structured on-the-job training curricula covering sorting, machine operation, chemical handling, and finishing techniques for new and advancing employees.","Quality standards leadership — establish and enforce facility-wide cleaning quality benchmarks, inspection protocols, and corrective action procedures to protect customer satisfaction and brand reputation.","Chemical and solvent safety governance — develop and maintain OSHA-aligned chemical handling, storage, and disposal policies to ensure regulatory compliance across all plant operations.","Equipment acquisition and lifecycle planning — evaluate, recommend, and oversee the purchase or replacement of washers, dry-cleaning machines, dryers, and extractors based on operational needs and ROI.","Technology integration oversight — lead the adoption and configuration of POS, database, and production-tracking software to streamline intake, order management, and reporting at the organizational level.","Performance metrics and accountability — define key production and quality KPIs, monitor results using data tools, and hold team leaders accountable for continuous improvement targets.","Vendor and supplier management — negotiate contracts with chemical suppliers and equipment service providers to maintain cost efficiency and supply reliability for the facility.","Cross-functional customer service strategy — partner with front-of-house staff and management to design intake, marking, and delivery processes that reduce errors and improve the overall customer experience.","Organizational culture and dependability standards — model and champion workplace values of integrity, attention to detail, and stress resilience to build a high-performing, low-turnover production team."]}}},"sources":{"onet":"v30.2 (CC BY 4.0)","crosswalk":"https://skillscrosswalk.com","generator":"LER.me"},"attribution":"© EBSCOed"}